Mail server needs a kick start

General » Site Help Forums » Tech Support

Site Notices

[ARCHIVED THREAD] - Mail server needs a kick start

Posted: 9/6/2009 12:34:29 PM EDT

It got backed up yesterday and finally spat out some emails that had been in limbo up to 24 hours before showing up. Now I can't even log in.

Posted: 9/6/2009 3:19:55 PM EDT

[#1]

Same here; it won't recognize my user name.

Posted: 9/6/2009 3:40:09 PM EDT

[#2]

Yeah, my email won't work, either. How am I supposed to keep up with all the spam I get on it???

Posted: 9/6/2009 6:31:45 PM EDT

[#3]

Well it's at least good to know it's not just me.

Posted: 9/6/2009 8:55:26 PM EDT

[#4]

Right now it says I`don`t have any messages. I hope they haven`t been lost.

Posted: 9/6/2009 8:58:45 PM EDT

[#5]

It's giving me the failed login message now, but most of today it appeared that the page was taken down altogether. Hopefully this means it's on the way to a fix. Of course, I have complete faith in GB.

Posted: 9/6/2009 9:09:57 PM EDT

[#6]

Quoted:

Right now it says I`don`t have any messages. I hope they haven`t been lost.

It just went back online.... messages are missing.

Posted: 9/6/2009 11:03:03 PM EDT

[#7]

Mine is jacked up too. I've lost everything

Posted: 9/6/2009 11:27:30 PM EDT

[#8]

Heading to bed for the night. Wasn't able to restore old mail folders for everyone, will continue to work on that tomorrow. Totally my fault as the situation was worsened by my not keeping tabs on backups being clean. Backups were being written to a corrupt drive and the main drives are toasted. Some data was recovered quickly, the rest will require a battle.

At this time mail is back up to a functional state and recent mail should be flowing into mailboxes. If we can get messages restored, they will show up as if they were always there. (The old mail can just be dropped in while the system is running, so that was the priority.)

I know it sucks and you can send your hate mail to me while we continue to work on it. One bright spot is a new system for mail is on it's way. More info on everything tomorrow after we fight with the drives.

Posted: 9/7/2009 4:25:55 AM EDT

[#9]

i dont know what i lost as i am still getting the disabled user message as of 7:20am CSTthis morning.

Posted: 9/7/2009 4:36:33 AM EDT

[#10]

Well I can log on now, but my past mail is MIA.

Posted: 9/7/2009 4:50:16 AM EDT

[#11]

Okay, I got in.

My password was different.

Posted: 9/7/2009 5:26:41 AM EDT

[#12]

I had forgotten to mention that only AR15.Com addresses were set back up for now. You'll need to set AK47.net or any other address you were using back through the user tools in your profile. (Even if it says it exists you need to enable it again, so try to disable, then enable if presented with that option.)

If you can't log in, also use the tools in your profile to ensure your password is synchronized with the site password.

Unfortunately there is no ETA on mail recovery as it wont be an easy process. The mail server will also go offline at times today while we work on it. At this point it is in a running state and will continue to receive email regardless of it going offline for a little bit.

Posted: 9/7/2009 6:28:14 AM EDT

[#13]

I still am not getting any Site email after enabling my ARFCOM email, sync'ing my passwords, logging off and re-starting my browser, etc.

I sent several test email to myself this morning and nothing coming through.

I am able to log in to the mail client and there is emails in there that were sent to me yesterday but nothing from today it appears.

Posted: 9/7/2009 6:45:30 AM EDT

[#14]

The mail server is probably still catching up from all the internal mail from subscriptions, registrations, and so forth. I'm sure it will take some time for it to get caught up.

Posted: 9/7/2009 6:52:54 AM EDT

[#15]

Quoted:
The mail server is probably still catching up from all the internal mail from subscriptions, registrations, and so forth. I'm sure it will take some time for it to get caught up.

Thanx Juan, I will keep you posted.

One of the EE Mods sent me a test email and I got it right away. I responded and sent him an email through the email user button and neither went through to him.

I sent several to myself as well and none came through either.

Hopefully it just needs to get caught up. We have some pressing issues going on over in the EE and I want to make sure we dont miss any important emails.

Sorry you have to deal with this. I know it is not what you wanted to be or should be doing on a holiday weekend.

Posted: 9/7/2009 7:16:46 AM EDT

[#16]

GoatBoy,

I am having the same problems as munyguru when it comes to getting mail. I will wait to see how things progress and do not worry about restoring my old emails. Luckily I was pretty current with any deals in the works and I recall where I was so don't spend energy on mine. It bites that you even have to deal with these problems on this weekend. I'll drink a beer or four for you.

Posted: 9/7/2009 7:51:07 AM EDT

[#17]

There are still thousands of messages in queue and being sent into the queue... I would expect the rest of the day to catch itself back up. (Few hours min!)

Posted: 9/7/2009 8:16:59 AM EDT

[#18]

I used the tools to enable the mail system, and synced the passwords and still can't get in.

Posted: 9/7/2009 8:50:49 AM EDT

[#19]

Quoted:

I used the tools to enable the mail system, and synced the passwords and still can't get in.

I'll check it, but you dont have to enable any ar15.com address, just any of the others if you wish to use them.

Posted: 9/7/2009 8:52:28 AM EDT

[#20]

Quoted:

Quoted:

I used the tools to enable the mail system, and synced the passwords and still can't get in.

I'll check it, but you dont have to enable any ar15.com address, just any of the others if you wish to use them.

It was listed as disabled is the only reason I hit the enable button.

Posted: 9/9/2009 5:02:16 PM EDT

[#21]

any word on recapturing the ak47.net based emails?

I have several that I really hate to lose.

Posted: 9/9/2009 5:25:59 PM EDT

[#22]

You need to recreate your ak47.net mail account through the profile tools. Old emails are being worked on. We may end up having to send the drive for a full restore since we're having a bitch of a time keeping it from dying and getting data off it.

Posted: 9/10/2009 2:12:45 AM EDT

[#23]

Quoted:

We may end up having to send the drive for a full restore since we're having a bitch of a time keeping it from dying and getting data off it.

Been there, done that. Those guys are good but they sure are not cheap

Posted: 9/10/2009 4:55:57 AM EDT

[#24]

My AR15 account still won't allow me to log on after a password sync. Just FYI.

Posted: 9/11/2009 1:20:52 PM EDT

[#25]

I don't know if it is related, however I switched computers and I have moved my Outlook to the new. I can recieve emails but unable to send. IIRC there was a post on how to setup Outlook but I'm either blind and unable to locate it and it's probably right in front of me or no post ever existed

I want to ensure I did everything correctly which I'm confident I did but I don't know.

Thanks!!

Posted: 9/15/2009 12:43:39 PM EDT

[#26]

Hey GoatBoy I am still unable to log into my AK47.net address. I sure your working on it but I cant even imagine how many important emails are AWOL at this point. Is there an ETA on when this problem may be fixed?

Thanks,

Majorwest

Posted: 9/15/2009 10:23:25 PM EDT

[#27]

Email is working fine for me minus missing all of them. Any word on whether they will be recovered?

Posted: 9/19/2009 9:20:15 AM EDT

[#28]

screw it

Posted: 9/20/2009 1:47:01 PM EDT

[#29]

I still don't have any of my old e-mails on my ar15 account

Posted: 9/30/2009 8:18:42 AM EDT

[#30]

I cannot send emails from computer. I can send from the ar15.com server but not my Apple email app. I receive just fine.

Posted: 9/30/2009 10:13:58 AM EDT

[#31]

Quoted:
I still don't have any of my old e-mails on my ar15 account

Posted: 9/30/2009 10:42:14 AM EDT

[#32]

We're still waiting for the recovery people. Drivers require a level 3 recovery, which is a rebuild of the physical drive.

Posted: 9/30/2009 3:02:31 PM EDT

[#33]

does this mean no more porn spam when it gets up and running again?.......no idea how they got my address.

Posted: 9/30/2009 5:51:51 PM EDT

[#34]

Quoted:
I don't know if it is related, however I switched computers and I have moved my Outlook to the new. I can recieve emails but unable to send. IIRC there was a post on how to setup Outlook but I'm either blind and unable to locate it and it's probably right in front of me or no post ever existed

I want to ensure I did everything correctly which I'm confident I did but I don't know.

Thanks!!

I assume there was no such post?

Posted: 10/1/2009 9:10:56 AM EDT

[#35]

I re-posted the information in this thread: http://www.ar15.com/forums/topic.html?b=12&f=1&t=133&page=1

Posted: 10/2/2009 10:06:24 PM EDT

[#36]

Quoted:
I re-posted the information in this thread: http://www.ar15.com/forums/topic.html?b=12&f=1&t=133&page=1

Thanks for the post, that is what I am doing. I am receiving "Outlook cannot connect to your outgoing (SMTP) e-mail server." I am no newbie to outlook, I know how to set up an email account.

I can receive just unable to send. Could this be related to the servers? Thanks!!

Posted: 10/3/2009 6:59:48 AM EDT

[#37]

Quoted:

Quoted:

I re-posted the information in this thread: http://www.ar15.com/forums/topic.html?b=12&f=1&t=133&page=1

Thanks for the post, that is what I am doing. I am receiving "Outlook cannot connect to your outgoing (SMTP) e-mail server." I am no newbie to outlook, I know how to set up an email account.

I can receive just unable to send. Could this be related to the servers? Thanks!!

I am in the same boat as MrsD only I have an Apple and Im using OSx's email app. I changed nothing, it just started saying "cannot send email, the server timed out."

Posted: 10/3/2009 8:47:28 AM EDT

[#38]

Try changing your outgoing smtp server address to your ISP one. I have to use it for my arfcom mail..which I manage with outlook..

Posted: 10/3/2009 8:51:33 AM EDT

[#39]

Quoted:

Quoted:
I re-posted the information in this thread: http://www.ar15.com/forums/topic.html?b=12&f=1&t=133&page=1

Thanks for the post, that is what I am doing. I am receiving "Outlook cannot connect to your outgoing (SMTP) e-mail server." I am no newbie to outlook, I know how to set up an email account.

I can receive just unable to send. Could this be related to the servers? Thanks!!

Are you using your ISP as your outgoing mail server or are yuu trying to use the ARFCOM mail server for the outgoing mail?

I have never been able to use the ARFCOM servers for outgoing mail and always have used my ISP's for the outgoing mail. Have never had an issue doing it this way.

Posted: 10/3/2009 2:45:31 PM EDT

[#40]

The trick or work around for using ar15 server as the outgoing SMTP is to use mail.ar15.com and change the out going port from 25 to 587. It works for all of my email accounts and was working for the ar15 account until I switched computers.

I'll swap the outgoing to my ISP and see where that gets me. Thanks!!