As a loyal customer of Shooter's Outpost, I have to say that Jim himself has treated me, and my now 9 year old son very nicely over the past 4 or 5 years (or however many years they've been in business now). I buy all my loading components there, loaded ammo, and several firearms to date. They've earned my complete trust and whatever they do as store policy, is OK with me. After all it's a private business. A quick story, my son made the front page of Hawkeye News last year. We were there buying primers and powder and he saw the paper by the door with his lil face on it. He grabbed a copy and showed the girl at the counter, and Jim, in a wheel chair at the time wheeled over and made such a big deal when he saw my son on there. He gave him stickers and a Shooters Outpost shirt, and Nick told him about the hunt and how he got his shells there pointing over to the ammo section. Jim is a very nice man, and the real deal who made a little boys day, and his Dad's day too. You always hear the negative things but I wanted to post a positive one. If you come across this Jim, thank you again. I can't say enough good about you, your staff, and your business! -Mike Flores