Nothing weird about it. While they should have welcomed the individual shopper, they targeted LE for their bread and butter as we were a regular pay check for them if we established sole purchase agreements. Hell, my agency would have been sending 50+ officers there for uniforms, duty belts, and the various associated gear. Our agency alone could conservatively guaranteed them $75,000 annually in sales but their CS SUCKED.
I will miss nothing about them. Empty promises and people left scrambling trying to find new sources without any warning from them except a posting on their website and FB accounts. At least we weren't some of the poor SOB's with weapons in transit for transfer.
Personally, they can kiss my arse...