Wheelchairs and Electric Convenience Vehicles (scooters) The Rental Shop is located on the east side of the Disneyland Main Gate. That is very close to where the buses from the east side parking lot shuttle buses drop off. It is NOT all that close (about 120 yards) to where the Structure Trams and Assistance Courtesy Vans drop off.
The structure tram ramp and courtesy van loading and of-loading locations are pretty close to the structure elevators and escalators are located. The upper level disabled parking is adjacent to the elevators and escalators and we do our best to direct guests to those places. Due to construction, many of the most conveniently ground level disabled parking places are not available or blocked from the normal short routes to the tram zone. ALL of the ground level spots in the structure are being used for disabled or over-sized vehicles, although not placarded for disabled. SSo while we have as many if not more sp[aces available, many are not within an easy walking distance for people who are not able to walk longer distances.
IF YOU OR SOMEONE IN YOUR PARTY NEEDS ADDITIONAL MOBILITY ASSISTANCE, LIKE RENTING A WHEELCHAIR OR SCOOTER, IT IS RECOMMENDED THAT YOU PARK IN THE TOY STORY LOT OFF HARBOR AND KATELLA. IF YOU ARE GOING TO PARK IN THE MICKEY AND FRIENDS STRUCTURE, YOU SHOULD PROBABLY BRING A WALKER, WHEELCHAIR OR SCOOTER IF ONE IS AVAILABLE. THE CURRENT DISTANCE TO THE RENTAL STORE IS FURTHER THAN MANY EXPECT. YOU SHOULD ALSO ARRIVE AS EARLY AS POSSIBLE
We have been getting more than the usual number of guests arriving at the structure expecting a wheelchair or van right next to where they parked and/or upset that there are no up close spaces when they arrive 6-8 hours after the lot opens With the construction and larger holiday season attendance, longer delays and distances are to be expected.
Pay attention to the signs, or ask directions, don't just follow groups of people. Ask as soon as you arrive for assistance, the sooner we know you need assistance the sooner we can get you to the best locations. Waiting until you are walking down a walkway and you don't know where you are, or until you get directed in to a parking space leads to frustration because reversing course to get back on the correct route is NOT easy or timely.
(and when they say NO selfie sticks, weapons objects that appear to be weapons, take them back to your car, they mean it. Hiding them in your pocket or purse is no longer a viable option. They really do look now and they really wand now.)