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Aimless
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Posted: 12/5/2007 2:27:10 PM
[Last Edit: 12/5/2007 2:29:29 PM by Aimless]

THE IMAGE ABOVE IS A PAID ADVERTISEMENT


Please list outstanding orders by
date order placed/what was ordered/amount paid so far/anything, such as barrels, receivers or other parts forwarded
Low light training course in central New York 12-8-7
http://www.ar15.com/forums/topic.html?b=8&f=9&t=285678&page=1
pjsjr
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Posted: 12/5/2007 4:09:28 PM
[Last Edit: 12/10/2007 6:27:02 PM by pjsjr]
On Sept 14, 2007, I sent Randall a Bushy barrel to have recrowned, threaded and reparkerized. A check for $90.00, which has been cashed, for the work and return shipping.

Thanks, Aimless, for looking into this. I've been following the threads and would really like to have this work completed or my $ and barrel back. Preston

ETA, 12/10/07...received my barrel, work completed, in the mail today. Thanks, Preston
Aimless
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Posted: 12/5/2007 4:14:53 PM
I'll do what I can
Low light training course in central New York 12-8-7
http://www.ar15.com/forums/topic.html?b=8&f=9&t=285678&page=1
Pstores
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Posted: 12/5/2007 10:04:23 PM
[Last Edit: 1/5/2008 4:07:08 PM by Pstores]
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I wouldn't buy anything from him ever. My 6 to 10 week order took about 17 months. He told me at one point Krieger was backed up. And the barrel was on back order. I called krieger and was told that was BS. He had the order. Never returned PM's, Emails, or phone calls, Until I posted bad posts about him. I usually triied for weeks to get in touch before going that route. Funny part is that my order wasn't right when it came. I mentioned it to him. He just shrugged it off. It was suppose to be a RRA upper not LMT. He did finally offer to switch it out months later. Only because I posted what had happened a few times. I am not going to send it back for who knows how long to change it out. At some piont I'll order a new one and have someone else change it.

My opinion is that the lack of communication, lack of timely work, and lack of respect. Is just not worth the time and energy it takes to do business with him. The upper seems to be good. But, I wish he had better better business practices. Nothing like placing an order and not knowing if and when it will ever come.
QuikSilver
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Posted: 12/5/2007 10:35:52 PM
[Last Edit: 7/14/2008 11:06:26 PM by QuikSilver]
Order placed January 2006, paid in full at the time the order was placed, order was for a 6.8SPC barrel and other parts.

I am near the top of the infamous "order status list" on his website, and still I have never received anything.

EDIT: Just for the record, I have NOT requested a refund, as I would like to receive what I ordered and paid for.

UPDATE: AFTER 32 MONTHS OF WAITING, I RECEIVED MY ORDER.

CASE CLOSED
newARbuilder
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Posted: 12/6/2007 3:26:47 AM
I sent Randall a design and a $250 deposit in Aug of 2006. Later that fall I sent him a Stag Ambi-extension. I have received nothing.

I have requested a refund according to his procedure. Additionally I filed a BBB complaint to which he responded that my money would be refunded, however I have yet to see any funds or my part. He won't respond to any form of communication.

I really don't understand him at this point. I think most of us would be willing to tough it out. Generally speaking, I think we all understand what his situation as far as having a regular job ... as long as he was making progress on the list or at least responding to my queries on status I was willing to wait. When he stopped replying I gave up.

The whole situation disappoints and saddens me greatly. Randall has a good history of providing high quality work and is very free with his knowledge and advice which was generally good. I would say it sounds like he's burnt out but he's over on calguns coordinating AK build parties and responding to AR questions....
“Make it totally clear that this gun has a right end and a wrong end. Make it totally clear to anyone standing at the wrong end things are going badly for them.” - Narrator from Douglas Adam’s The Restaurant at the End of the Universe
jadams951
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Posted: 12/10/2007 1:24:13 PM
[Last Edit: 12/10/2007 1:42:20 PM by jadams951]
Just saw he posted an ad on 68 forums about selling RRA 6.8 and advertised he would do custom work if wanted.
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chapperjoe
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Posted: 12/10/2007 1:40:52 PM
is he persona non grata here now? what's the deal?
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Riflemanusmc
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Posted: 12/16/2007 9:19:13 PM
What is the 411 ? Would like to have some work done....
Aimless
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Posted: 12/16/2007 9:26:18 PM
There have been complaints before about Randall not getting work done in a timely manner and not being the best about communications, I'm not aware of anyone who did not eventually either get their money back or their work completed; but I am concerned that these types of complaints are resurfacing. Hopefully Randall is plugging away at his backlog and will contact these customers to reassure them that he is taking care of business.
"You can just hang outside in the sun all day, tossing a ball around – or you can go sit in front of your computer and do something that matters!” -Eric Theodore Cartman
QuikSilver
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Posted: 12/19/2007 10:00:15 PM
If I had to guess, it would be either many of his customers don't check his Industry Forum much because after a year or two, I know I almost forgot about the order....OR

everyone is still trying to patiently wait for their order to show up.

I think it is NOT too much to ask that he make a general comment about the progress of the orders every month or two. Along with a commitment to get 1 custom barrel finished each month!

He needs to at least admit he has a backlog and is working on it!

jadams951
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Posted: 12/19/2007 11:23:30 PM
I made a comment on his 68 forums for sale thread that he needs to take care of his outstanding orders first. His reply was this:


jadams951 wrote:
Randall don't you need to take care of your existing customers first?

AR15barrels wrote:
Trying to sell off some inventory to do just that
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Aimless
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Posted: 12/19/2007 11:39:22 PM
I checked and he hasn't logged into arfkom since November and hasn't posted since September
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WILSON
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Posted: 12/19/2007 11:47:42 PM
Aimless, thank you for all the work you're doing regarding this FUBAR'd situation.
Aimless
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Posted: 12/19/2007 11:56:46 PM
[Last Edit: 12/19/2007 11:58:16 PM by Aimless]
www.ar15.com/forums/topic.html?b=2&f=230&t=157838
I guess these problems are not going to be addressed without our doing something more than posting on the internet.

Get the fuck off the stick and get your work done and contact your customers.

I better start hearing that people are getting responses with times for work to be done or money returned by January 1, 2008.

edit-I've got a copy of the Martindale Hubbell for California out on my desk.
"You can just hang outside in the sun all day, tossing a ball around – or you can go sit in front of your computer and do something that matters!” -Eric Theodore Cartman
exocet
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Posted: 12/20/2007 12:47:30 AM
was in contact with him last week. He told me he is trying to take care of the situation and will be back on ar15.com. I think he is trying to sell some stuff to refund his customers.
He seemed genuine.
Riflemanusmc
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Posted: 12/20/2007 9:26:59 PM
Does anyone know what the "problem" is ?? Work load too high? Not enough help?
QuikSilver
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Posted: 12/20/2007 9:55:46 PM
I think part of the problem is the higher cost of the parts now.

I know many items I originally bought and paid for in full are now more expensive. If he had everyones parts in stock at the time the order was placed/paid for, and hung onto them, he would be OK.

If he currently must purchase blanks, misc. receiver parts, etc. he would now be facing a situation where his margin is being eaten up by the escalation in prices over the past 2 years....Just something to think about!
dennysguns
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Posted: 12/21/2007 12:18:03 AM
[Last Edit: 12/21/2007 6:39:54 AM by dennysguns]

Originally Posted By QuikSilver:
I think part of the problem is the higher cost of the parts now.

I know many items I originally bought and paid for in full are now more expensive. If he had everyones parts in stock at the time the order was placed/paid for, and hung onto them, he would be OK.

If he currently must purchase blanks, misc. receiver parts, etc. he would now be facing a situation where his margin is being eaten up by the escalation in prices over the past 2 years....Just something to think about!


Here is the problem the way I see it.

Customers sent checks, parts and ordered work.

The checks were cashed and parts weren't ordered or work completed.

Customers $$$ got spent.

No $$$ left for refunds.

Also Industry Partner Forums are moderated by the Industry Parter himself so the regular Mods like Aimless seldom go there so the whole problem was brewing without site staff being aware of it of its scope.

As LaRue always says "When you find yourself in a hole, the first thing to do is quit diggin'"

We have EE feedback for a reason.

Best of luck to Randall and I sincerely hope he digs out of this. I spoke to him on several occasions and he does know his stuff.

Denny

Edited for my crappy typing
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081420popo
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Posted: 12/26/2007 3:57:15 PM
I had no idea this drama was going on. I have a great deal of repect for Randall. I can only say that just a few weeks ago I had him cut down & thread 2 barrels. One of them was an AR-10 barrel he had to get a A2 FH for me as I did not send one to him.

He turned them around in about 10days, the work was excellent, and he called me Sat. morning to find out if it was an A2 FH that I wanted him to install for me. There is no relationship to speak of between us. Not sure if it matter but I am LE and he is aware of that. But I usually let him know time is not that impt. I have about 4 jobs into him in the past. He has always been prompt.

As a matter of integrity I do believer him to be solid. Because I find his order sheet frustrating, I send him a blank check. The last job a few weeks ago was no different. He did not take advantage of theblank check in any way.

Just theorizing here; $$$ issues can kill a small businesman, and most of these financial holes are exaserbated by one bad decision after another. $$ from job one lost. $$ from job 2 used to pay for job #1, but not enought to cover it all, so job #3 enters....etc....

Only other explaination is illness (personal or family) or divorce. Life sucks!!!!!!!

Because of my past dealing w/ Randall I will stick by him and I truly hope he pulls outa this slump. He does dammmmn good work.
Pstores
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Posted: 1/5/2008 4:10:03 PM
Any word on if he has been taking care of people??
QuikSilver
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Posted: 1/16/2008 9:41:48 PM
[Last Edit: 1/16/2008 9:49:23 PM by QuikSilver]
Someone needs to light a fire under him and get him moving on the remaining custom barrel orders!

From the sound of things, more than half the people have requested refunds already.

It says on his own order status page that my blank is in stock. How hard could it be to chuck it up and profile it and send it on its way with my other parts?!



Aimless
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Posted: 1/16/2008 9:46:00 PM
I don't think Randall is going to log in here again anytime soon
"You can just hang outside in the sun all day, tossing a ball around – or you can go sit in front of your computer and do something that matters!” -Eric Theodore Cartman
WILSON
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Posted: 1/16/2008 10:11:47 PM
I THINK he logged in yesterday...
sheltot
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Posted: 1/16/2008 10:23:43 PM

Originally Posted By WILSON:
I THINK he logged in yesterday...


You think correctly:

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Fister
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Posted: 1/19/2008 9:35:16 PM
So how long until his industry forum is locked?
chuck1
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Posted: 1/21/2008 9:20:41 AM
He seems to be getting work done for local people and posts quite a bit on calguns so time doesn't appear to be the issue.
Shame he hasn't taken care of his back log.
mike12345
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Posted: 1/22/2008 7:24:06 PM
I mailed him two AR10 barrels for threading and they were sent back in record time. That was early in 2007.
Pstores
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Posted: 1/22/2008 10:01:01 PM
Aimless,
Just wondering why he hasn't hit the "Hall Of Shame"? Seems like he should be there by now. Why do you give him so long of a leash compared to others? It is after the 1st.....
Paul
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Posted: 1/22/2008 10:06:59 PM

Originally Posted By Aimless:
www.ar15.com/forums/topic.html?b=2&f=230&t=157838
I guess these problems are not going to be addressed without our doing something more than posting on the internet.

Get the fuck off the stick and get your work done and contact your customers.

I better start hearing that people are getting responses with times for work to be done or money returned by January 1, 2008.

edit-I've got a copy of the Martindale Hubbell for California out on my desk.



Well, where are you at?? What has he said about the issues? Is he going to come through?? Why hasn't he hit the "Hall Of Shame"?
Pstores
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Posted: 1/22/2008 10:11:36 PM

Aimless Wrote:

www.ar15.com/forums/topic.html?b=2&f=230&t=157838
I guess these problems are not going to be addressed without our doing something more than posting on the internet.

Get the fuck off the stick and get your work done and contact your customers.

I better start hearing that people are getting responses with times for work to be done or money returned by January 1, 2008.

edit-I've got a copy of the Martindale Hubbell for California out on my desk.







"You can just hang outside in the sun all day, tossing a ball around – or you can go sit in front of your computer and do something that matters!” -Eric Theodore Cartman



So, Where are you aith this? And Why hasn't he hit the "Hall Of Shame"? Why is he still listed as a "Industry Partner"? Why does he get "High Rating" to buy from? UMMMMM?







Posted :: 12/19/2007 10:56:46 PM CST

Pstores
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Posted: 1/22/2008 10:20:57 PM
Here is a link to Ar15barells.com rating.......
http://www.ar15.com/forums/topic.html?b=7&f=109&t=434452



UMMMMMMMM?????
Pstores
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Posted: 1/22/2008 10:21:33 PM
[Last Edit: 2/3/2008 4:46:49 PM by Pstores]
OOPS Double post
TANGOCHASER
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Posted: 1/23/2008 5:44:36 PM
He logged onto calguns as late as 17 Jan 08. WTF?
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uafgrad
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Posted: 1/23/2008 7:38:10 PM
jesus christ PStores
You made your point

Did you have a negative interaction with him?
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QuikSilver
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Posted: 2/5/2008 9:37:24 PM
I can't be the only one left who is waiting for a custom barrel....??!!

I don't want this to slip into the archives, as it is the only remaining active thread since his Industry threads are archived.
Aimless
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Posted: 2/7/2008 11:02:36 AM

Originally Posted By Pstores:

Originally Posted By Aimless:
www.ar15.com/forums/topic.html?b=2&f=230&t=157838
I guess these problems are not going to be addressed without our doing something more than posting on the internet.

Get the fuck off the stick and get your work done and contact your customers.

I better start hearing that people are getting responses with times for work to be done or money returned by January 1, 2008.

edit-I've got a copy of the Martindale Hubbell for California out on my desk.



Well, where are you at?? What has he said about the issues? Is he going to come through?? Why hasn't he hit the "Hall Of Shame"?


I am hoping, perhaps naively that he will plug along and finish this work up.
"You can just hang outside in the sun all day, tossing a ball around – or you can go sit in front of your computer and do something that matters!” -Eric Theodore Cartman
ElIntocable
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Posted: 2/8/2008 11:19:15 AM
I sent Randall a complete upper to have the HBAR profiled and the A2 changed to an A3. Turn around time was a month. What took the longest was the wait for enough barrels to send to be parkerized, apparently somewhere in Ohio. Work was top notch.

Sorry to hear the latest drama.
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Posted: 2/8/2008 8:52:01 PM
[Last Edit: 2/16/2008 1:45:05 PM by rain252]
It's one thing to get backed up and not be able to timely do people's orders. But when said people say, " Fine, I understand, then please just send my money/stuff back to me." And then that guy disappears and ignores the people, and never sends back their property /money back after many, many months (well over a year even), and the guy also has time to go hang out on another shooting web site and solicit work there .....that is inexcusable.

He apparently likes to do the short turn around work...fine, then just do quick work. It kills me how those of you that had a decent experience with him just make excuses for him. Can you now understand how when little Johnny misbehaves, his family indignantly exclaims....."My little Johnny can do no wrong!."
Absolutely amazing.



VAAR
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Posted: 2/10/2008 6:15:15 PM
[Last Edit: 2/10/2008 6:17:46 PM by VAAR]
I've had 3 barrels shortened, profiled, FH's permanently attached, etc. by Randall in the past year. I was extremely happy with his work and turn-around time.

It seems to me that the problems have largely to do with custom barrel orders, which I have no experience with.

I'm sorry to hear about these problems, Randall did good work for me. Customer goodwill and confidence are hard to regain, even if he squares away with folks he owes. I wish him the best, and hope he recovers from this.

As rain252 says above, however, he needs to fix it right now.
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Not looking good.
Fister
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Posted: 2/17/2008 9:56:03 PM
Going on 3 months since this made the feedback forum . . .

Any new news
simon
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Posted: 2/27/2008 8:23:09 PM

Originally Posted By Riflemanusmc:
Does anyone know what the "problem" is ?? Work load too high? Not enough help?


He works by himself out of his garage shop.

For the record, Hes done good work for me, and will again.
But then, I can take my stuff by and wait while its worked on, and shoot the breeze with him at the same time
QuikSilver
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Posted: 2/27/2008 10:10:07 PM

Originally Posted By simon:

Originally Posted By Riflemanusmc:
Does anyone know what the "problem" is ?? Work load too high? Not enough help?


He works by himself out of his garage shop.

For the record, Hes done good work for me, and will again.
But then, I can take my stuff by and wait while its worked on, and shoot the breeze with him at the same time


The next time you see him can you ask him where my barrel is? I'm 100% serious

I paid IN FULL over 2 years ago!

10mmPhil
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Posted: 3/4/2008 3:58:29 PM

Originally Posted By Fister:
So how long until his industry forum is locked?


I posted a request to terminate my custom barrel order yesterday in his industry forum and now the forum section is gone today.

I mailed my order form and check on 10/24/2007 and mailed my request to terminate order and destroy check on 3/3/2008.
My check was never cashed.

It looks like he may be doing some work for his Cali buddies and thats about it.

Aimless
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Posted: 3/4/2008 4:08:21 PM
Crap, when he stopped paying his Industry forum was eliminated. I'll see if the threads are available.

I got an e-mail from Randall in early February, fairly long and detailed but it boiled down to "I'll get everything I owe to everyone eventually" Probably true from past experience with him.
I'm not kidding, I really can't read those IMs people are sending me.
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Posted: 3/7/2008 9:00:24 PM
[Last Edit: 3/7/2008 9:00:54 PM by rain252]

Originally Posted By 10mmPhil:

Originally Posted By Fister:
So how long until his industry forum is locked?


I posted a request to terminate my custom barrel order yesterday in his industry forum and now the forum section is gone today.

I mailed my order form and check on 10/24/2007 and mailed my request to terminate order and destroy check on 3/3/2008.
My check was never cashed.

It looks like he may be doing some work for his Cali buddies and thats about it.


You might just want to put a stop-payment on that check, even if it costs you a fee to do it.
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Posted: 3/11/2008 5:04:27 PM

Originally Posted By rain252:

Originally Posted By 10mmPhil:

Originally Posted By Fister:
So how long until his industry forum is locked?


I posted a request to terminate my custom barrel order yesterday in his industry forum and now the forum section is gone today.

I mailed my order form and check on 10/24/2007 and mailed my request to terminate order and destroy check on 3/3/2008.
My check was never cashed.

It looks like he may be doing some work for his Cali buddies and thats about it.


You might just want to put a stop-payment on that check, even if it costs you a fee to do it.


A check is dead after 6mo.
"Americans have the right and advantage of being armed - unlike the citizens of other countries whose governments are afraid to trust the people with arms." (James Madison, The Federalist Papers #46 at 243-244)
uafgrad
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Posted: 3/11/2008 7:28:44 PM

Originally Posted By CONKLE73:

Originally Posted By rain252:

Originally Posted By 10mmPhil:

Originally Posted By Fister:
So how long until his industry forum is locked?


I posted a request to terminate my custom barrel order yesterday in his industry forum and now the forum section is gone today.

I mailed my order form and check on 10/24/2007 and mailed my request to terminate order and destroy check on 3/3/2008.
My check was never cashed.

It looks like he may be doing some work for his Cali buddies and thats about it.


You might just want to put a stop-payment on that check, even if it costs you a fee to do it.


A check is dead after 6mo.


Ive cashed and had cashed checks that were much older than 6 months
Cant count on that
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Fireball168
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Posted: 5/31/2008 7:15:59 AM
[Last Edit: 5/31/2008 8:57:10 AM by Fireball168]
He's back.


www.ar15.com/forums/topic.html?b=3&f=4&t=378305


Originally Posted By AR15barrels:

Originally Posted By gdp0341:
I heard you died good to see you back.


That was a nasty rumor.
I just took a time-out to let a couple irate customers cool off.





358 BFG

1.620" case length, 57 grains of water capacity.

Indiana DNR legal as a "pistol caliber" rifle.
CA_TX-Cop
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Link To This Post
Posted: 5/31/2008 8:37:53 AM
[Last Edit: 5/31/2008 8:39:35 AM by CA_TX-Cop]
WOw, didn't know this thread was here.

I've tried contact by his website, no phone number available, also have some CA hometown forum guys who are trying to get in touch with him for me.

He had a 5.45 barrel blank left over from making his own AR74 back in September/October of 2007? I want to say...

I sent him an A1 upper, receiver, bolt carrier, and several other parts, along with a check for $450.

The check was cashed in 2007 (IIRC) and I expected everything to show up soon afterwards, then he dropped off the board for 3-4 months with no contact.

Still haven't heard anything back from him, but as shown in the link above, he's now asking people for more work.

ETA: Sorry, so the order was for a completed 5.45x39 upper, with bolt/bcg and perm installed AK74 style brake for legal 16". Some parts I sent him, others were to be included due to the $450 fee.

I'm still waiting for the complete upper.
Told to me by a friend... "If God doesn't destroy San Fransisco, he at least needs to apologize to Sodom and Gomorrah..."
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