Kalam , We researched your order etc and this is what we found out you ordered 7/7 , Yes you did email us on 11/17 that you had to push the site to the left to zero the gun , THAT was the one and only email and no voice mails to our office , Yes you are correct we somehow missed that email but it was not intentional , our office receives 500 -600 emails a day and we do out best to get back to everybody quickly but it looks like your email was not sent there is a un sent draft response to you letting you know we did not have any guns at that time . We show no other email contact or voice mail messages from you on this & would still be glad to speak with you about your pistol. Our customer service track record for taking care of issues like this is A+ and there are no other reports of POF pistols with customer concerns that are not addressed .