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Posted: 6/14/2016 6:17:45 PM EDT
Still waiting on a Dec order, shipped adapter a while back but no tube yet. Was told tube and end cap was done on April 20 and still needed to make adapter, reminded him that the adapter was shipped in Feb. and no more responses out of him
ETA: Things did finally get squared up and will be purchasing more from Chris |
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Welcome to the club. I'm waiting on a Jan order and a friend is waiting on a Dec order.
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So . . . . . . .
All the stuff is out of stock on his website with no provision to order so based on my memory; you just email him with want you want and wait wait wait wait wait and hope he calls? You then give him your CC info?? |
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have never been to website all past orders were by e/m and close to his guess on shipping , at this point were a little past the 10 weeks was quoted at Christmas, always have paid by p/p when order was done
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I placed three orders over the course of two days during the first week of Dec. Two were prepaid orders and one was a custom.
Obviously I had my receipt from the prepaid, and he acknowledged my custom order within a day. Late March he emailed me seeking clarification about something from my prepaid order and said all orders would be completed soon. I responded with answers and then followed up with a desire to modify one item from my prepaid and to add another small custom item, but I acknowledged that I knew that he was busy and may not be able to do it. I made the assumption that he got the email as he never responded. Fast forward to two weeks ago and my prepaid orders showed up out of the blue, but it was missing two items, and the requested modification to one item was not made, and the add on item was not included. Neither of these was billed. There was no email or correspondence in the box conveying when the two prepaid items would arrive, and no word on the status of my custom order. I gave him two weeks hoping to hear something, but nothing. So I reached out to him yesterday laying out my situation and asking if he can tell me if my custom will be completed within the next few weeks, and how long before I would receive my other two prepaid items as I was just a few weeks away from the deadline to contest anything with PayPal if things went sideways. Still nothing as of this moment. Rock and hard place for me, do I cancel the custom in the hopes that I can get it from another vendor sooner or stick it out. Hell had I known I would be sitting 27 weeks later without the items I would have ordered from another vendor. I am a patient guy, but it is the lack of any communication that irks me. |
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I'm waiting on 2 orders from February myself, I did receive a .22 kit in April that was ordered in Jan.
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I think the issue with him is that almost every order is a custom 1 off. That causes him to be so far under water that he could never possibly recover from. I wish he would just offer a set product line so that he could make a large production runs and could easily fulfil orders.
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Quoted:
I think the issue with him is that almost every order is a custom 1 off. That causes him to be so far under water that he could never possibly recover from. I wish he would just offer a set product line so that he could make a large production runs and could easily fulfil orders. View Quote Kind of what he is starting to do. Closed orders for new products until inventory is back up and in stock so he can finish backorders. |
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It is not an excuse by any measure but just to give a fuller picture:
Chris is aware of the inconvenience of delays and is doing the best he can. He doesn't have the capacity to check order statuses and reply to emails and keep up with that communication and make parts at the same time. He is trying to focus on production of parts because the huge amount of back-orders to resolve. He typically does catch notes on orders, and changes by email, but it won't be 100% I kind of threw him into this without warning, when my initial builds were done I think he only expected a handful of orders. The day after I posted my 1.625" Reflex builds he called me asking what I did because he had 300-400 emails that day. He had a shop expansion (to get room for CNC) and bought CNC equipment this year and the process has taken a long time, its resulted in increased delays but should benefit him going forward . There is shortage of Ti on the market now, tubing that used to be in stock takes up to 3 months to get now. He had lost a couple of employees because of various reasons, other jobs, being overworked, and at least one not being comfortable with the nature of the parts being made. The ordering was originally setup so the parts were to be made and he would bill after they are made for you. A customer setup the website for him, and there was no other way than to bill at order time. This is obviously a problem as you really should not be billed until a part is ready to ship. To resolve it was made so that in stock products only would be listed for sale. If you bought something instock, if it was a tube or ends it should ship out right away, if a a spacer they are made in batches every 2 weeks. If this did not apply to you that means the stock on the website was wrong when you ordered and it will have to be made. Most of the friends I have locally have had Nov and Dec orders filled. Things are made in batches now, so orders will be faster going out overall, but would there be be some variance depending on what you order. |
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Quoted:
It is not an excuse by any measure but just to give a fuller picture: Chris is aware of the inconvenience of delays and is doing the best he can. He doesn't have the capacity to check order statuses and reply to emails and keep up with that communication and make parts at the same time. He is trying to focus on production of parts because the huge amount of back-orders to resolve. He typically does catch notes on orders, and changes by email, but it won't be 100% I kind of threw him into this without warning, when my initial builds were done I think he only expected a handful of orders. The day after I posted my 1.625" Reflex builds he called me asking what I did because he had 300-400 emails that day. He had a shop expansion (to get room for CNC) and bought CNC equipment this year and the process has taken a long time, its resulted in increased delays but should benefit him going forward . There is shortage of Ti on the market now, tubing that used to be in stock takes up to 3 months to get now. He had lost a couple of employees because of various reasons, other jobs, being overworked, and at least one not being comfortable with the nature of the parts being made. The ordering was originally setup so the parts were to be made and he would bill after they are made for you. A customer setup the website for him, and there was no other way than to bill at order time. This is obviously a problem as you really should not be billed until a part is ready to ship. To resolve it was made so that in stock products only would be listed for sale. If you bought something instock, if it was a tube or ends it should ship out right away, if a a spacer they are made in batches every 2 weeks. If this did not apply to you that means the stock on the website was wrong when you ordered and it will have to be made. Most of the friends I have locally have had Nov and Dec orders filled. Things are made in batches now, so orders will be faster going out overall, but would there be be some variance depending on what you order. View Quote Good information to know, thanks! |
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Quoted: It is not an excuse by any measure but just to give a fuller picture: Chris is aware of the inconvenience of delays and is doing the best he can. He doesn't have the capacity to check order statuses and reply to emails and keep up with that communication and make parts at the same time. He is trying to focus on production of parts because the huge amount of back-orders to resolve. He typically does catch notes on orders, and changes by email, but it won't be 100% I kind of threw him into this without warning, when my initial builds were done I think he only expected a handful of orders. The day after I posted my 1.625" Reflex builds he called me asking what I did because he had 300-400 emails that day. He had a shop expansion (to get room for CNC) and bought CNC equipment this year and the process has taken a long time, its resulted in increased delays but should benefit him going forward . There is shortage of Ti on the market now, tubing that used to be in stock takes up to 3 months to get now. He had lost a couple of employees because of various reasons, other jobs, being overworked, and at least one not being comfortable with the nature of the parts being made. The ordering was originally setup so the parts were to be made and he would bill after they are made for you. A customer setup the website for him, and there was no other way than to bill at order time. This is obviously a problem as you really should not be billed until a part is ready to ship. To resolve it was made so that in stock products only would be listed for sale. If you bought something instock, if it was a tube or ends it should ship out right away, if a a spacer they are made in batches every 2 weeks. If this did not apply to you that means the stock on the website was wrong when you ordered and it will have to be made. Most of the friends I have locally have had Nov and Dec orders filled. Things are made in batches now, so orders will be faster going out overall, but would there be be some variance depending on what you order. View Quote Typical victim of his own success in the custom gun parts world... Possibly started as a hobby, word started getting out about the quality/price of his work, business expanded faster than he could reasonably adapt to, and he's still catching up, despite his best efforts to mitigate the impact on his clients. Is it just me, or have silencers/suppressors suddenly gone a LOT more mainstream in the past five years? I'm even seeing suppressors and/or mounting hardware showing up on Brownells and MidwayUSA now... |
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Is it just me, or have silencers/suppressors suddenly gone a LOT more mainstream in the past five years? I'm even seeing suppressors and/or mounting hardware showing up on Brownells and MidwayUSA now... View Quote Not sure I would say mainstream, but I will say I never thought I would be seeing suppressor commercials and reviews being made on the TV. |
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It is not an excuse by any measure but just to give a fuller picture: Chris is aware of the inconvenience of delays and is doing the best he can. He doesn't have the capacity to check order statuses and reply to emails and keep up with that communication and make parts at the same time. He is trying to focus on production of parts because the huge amount of back-orders to resolve. He typically does catch notes on orders, and changes by email, but it won't be 100% I kind of threw him into this without warning, when my initial builds were done I think he only expected a handful of orders. The day after I posted my 1.625" Reflex builds he called me asking what I did because he had 300-400 emails that day. He had a shop expansion (to get room for CNC) and bought CNC equipment this year and the process has taken a long time, its resulted in increased delays but should benefit him going forward . There is shortage of Ti on the market now, tubing that used to be in stock takes up to 3 months to get now. He had lost a couple of employees because of various reasons, other jobs, being overworked, and at least one not being comfortable with the nature of the parts being made. The ordering was originally setup so the parts were to be made and he would bill after they are made for you. A customer setup the website for him, and there was no other way than to bill at order time. This is obviously a problem as you really should not be billed until a part is ready to ship. To resolve it was made so that in stock products only would be listed for sale. If you bought something instock, if it was a tube or ends it should ship out right away, if a a spacer they are made in batches every 2 weeks. If this did not apply to you that means the stock on the website was wrong when you ordered and it will have to be made. Most of the friends I have locally have had Nov and Dec orders filled. Things are made in batches now, so orders will be faster going out overall, but would there be be some variance depending on what you order. View Quote Still on 4/20 he said that parts were done except for adapter which I then reminded him he made and ship in Feb, and has gone MIA since, in past few orders always got a quick response, I'm thinking the 4/20 e/m was smoke blown up my ass |
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All I can say is you will get your parts. I know cause I have ordered many parts and some have been shipped fast and some have taken many months but all is worth the wait. I'm waiting on a 1.625" 8" tube kit but I wont email him asking when will it be done because it just takes time away from him making parts. Just sit tight and your parts will get to you. NFA is a waiting game and like Ryan said Chris got swamped fast its just the way it is. He is doing his best to fill orders and with the lack of material be available there is nothing he can do about that.
But there are options you can do 1- wait, 2 Find another vendor , 3- get a lathe and make them yourself. |
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I am waiting on an order I placed at the end of January.
James |
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I have looked at this site of his several times but never seen anything in stock. He has some cool stuff without a doubt. Would be nice if he got up and running but with 41 coming my interest is quickly disappearing unfortunately....
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I have looked at this site of his several times but never seen anything in stock. He has some cool stuff without a doubt. Would be nice if he got up and running but with 41 coming my interest is quickly disappearing unfortunately.... View Quote You can build it anytime. Just submit prior to 41f, build anytime after the stamp comes. I'll most likely be building my approvals over the next couple years. |
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Does anyone know when he is going to "catch up" and start stocking things on his website?
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Is anyone else making a good YHM mount other than him? View Quote Texas Arms Co is , he can be reached by email at [email protected] . He has a waiting list now, but it may be easier than waiting for DM stuff to show up on website. |
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I'm still waiting on a website order from January... If I had know it would be a 6 month wait I would have just bought a can and would already have the Form 4 back.
Tried contacting him a couple times and have heard nothing back. Starting to get very pissed off. |
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Has anyone gotten any spacers from him lately. Website says spacers are "in stock" but I've been waiting almost 2 weeks.
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Not sure I would say mainstream, but I will say I never thought I would be seeing suppressor commercials and reviews being made on the TV. View Quote View All Quotes View All Quotes Quoted:
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Is it just me, or have silencers/suppressors suddenly gone a LOT more mainstream in the past five years? I'm even seeing suppressors and/or mounting hardware showing up on Brownells and MidwayUSA now... Not sure I would say mainstream, but I will say I never thought I would be seeing suppressor commercials and reviews being made on the TV. I never thought I'd see Brownell's carrying cans. That blew me away. |
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Does anyone else make a D cell adapter for YHM QD brakes? Look 3 posts up I read that and it just click. Thanks. Emailed them. Got a reply just a few minutes later. Not taking orders for 2-3 weeks, trying to catch up. YHM mount is $75 |
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Yes, I ordered spacers last week and they arrived about a week later. I am however still waiting on a custom order dating back to late 2015... View Quote View All Quotes View All Quotes Quoted:
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Has anyone gotten any spacers from him lately. Website says spacers are "in stock" but I've been waiting almost 2 weeks. Yes, I ordered spacers last week and they arrived about a week later. I am however still waiting on a custom order dating back to late 2015... Same here Sep/Oct of 2015 can't even remember anymore, In April he said it was "next week". Unfortunatley all the people that ordered prewebsite are really behind the newer orders as those are all the ones he is trying to catch up on. |
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I wish DM would just stop taking ANY orders until they are 100% caught up. With their 'pay when it's ready' biz model for custom orders, it's not like doing that would cost them a bunch of money. They're getting paid as long as they are making stuff. It would certainly make customers happier. I have a relatively big order for DM, but I'm not even trying to submit it until things are under control with respect to ship times.
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It was suggested that I call him and I did try twice and got nothing.
I am giving him two more weeks to fill my custom order from last Dec or I am done. Still waiting on two pre-paid parts, but when you do not answer the phone and do not respond to emails it is tough to tell someone "hey we have a small issue here". I guess I could get creative and go old school and mail him a letter. I'd actually have to buy a stamp |
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He is backed up and does quality work. He will catch up at some point. |
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My current DM take.
I just received a Ti kit in a week including add-on radials. All ordered in stock from the website (added radials and spacer in the notes). DM products are second to none and I believe Chris is simply overwhelmed. Lack of communication and taking money for undelivered products is a sure way of getting your backlog caught up. Personally I am still giving him the benefit of the doubt but then again he doesn't currently have any of my money. Competition is starting to kick in as other places are starting to pop up largely in part to the waits and backlog at DM. |
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I'm waiting from a late December order. Finally got my stamps about a month ago.
Just gonna wait, he'll let me know when it's ready, not gonna bother him. I have so many other irons in the fire, some things are worth waiting for! |
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I would like to maybe have hime do some stuff for me some day, but i am not going to bother even sending him an email until someday in the undetermined future when he catches up. Maybe by then there will be anohter skilled machinist who will be able to do custom stuff...
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I wish DM would just stop taking ANY orders until they are 100% caught up. With their 'pay when it's ready' biz model for custom orders, it's not like doing that would cost them a bunch of money. They're getting paid as long as they are making stuff. It would certainly make customers happier. I have a relatively big order for DM, but I'm not even trying to submit it until things are under control with respect to ship times. View Quote View All Quotes View All Quotes Quoted:
I wish DM would just stop taking ANY orders until they are 100% caught up. With their 'pay when it's ready' biz model for custom orders, it's not like doing that would cost them a bunch of money. They're getting paid as long as they are making stuff. It would certainly make customers happier. I have a relatively big order for DM, but I'm not even trying to submit it until things are under control with respect to ship times. He stopped taking backorders by website and email the first week of March. The pistol and aluminum parts are being made from a different stock, staff machinist, on a different machine, and can still be ordered, making them doesn't slow down the 1.5-2" Ti products. I feel like a idiot but when I searched through my email to get this date right, I found a unopened email from him about my custom order being ready he sent back in May to clarify some specs! In any case if is help these changes are being made: No more tubes with raw IDs (how SDTA does it). There are to many imperfections in the raw tubes so the ID needs to be machined. 1.75" OD x 1.625" ID, 1.625" OD x 1.500" ID, 1.500" OD x 1.375" ID, 1.375x1.260". The 1.500"x1.350" tube can be ordered with a 1.375"x24tpi thread (that is a direct mount to the ASR mount). He mentioned this as going forward, if you have a 1.360" ID tube on order I assume he will still make it from 1.327" ID stock instead. Quoted:
I would like to maybe have hime do some stuff for me some day, but i am not going to bother even sending him an email until someday in the undetermined future when he catches up. Maybe by then there will be anohter skilled machinist who will be able to do custom stuff... There is nothing to email him about (he stopped taking email orders in March) if you don't have an existing order. Future orders will be website orders for in-stock items only. In the notes if you request 80% Cones, there could be a small delay on that part. So in your shoes you should watching website for stock. |
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For anyone interested, there has been a 8" Titanium, 1.500"x1.375" kit with 1/2x28 direct thread adapter and armorer cutout internal cone end cap available on his site all day.
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I've seen orders from November to March filled recently. I haven't asked for the status of even my own orders... I don't think an estimate would be reliable most people either get a email with order clarification or ready to ship one. He has a lot of shirtless cones ready from what others said.
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I've seen orders from November to March filled recently. I haven't asked for the status of even my own orders... I don't think an estimate would be reliable most people either get a email with order clarification or ready to ship one. He has a lot of shirtless cones ready from what others said. View Quote 2x D-cell endcaps with an internal 1"-20TPI thread. IIRC the original estimate was 4-6 weeks. Only place I could find who offered that thread pitch, only reason I placed an order with them. |
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I've seen orders from November to March filled recently. I haven't asked for the status of even my own orders... I don't think an estimate would be reliable most people either get a email with order clarification or ready to ship one. He has a lot of shirtless cones ready from what others said. View Quote If I could get him to answer an email, I'd just cancel my order and get something that is in stock. But crickets is all most of us are getting, and 6+ months in, that's not right.... |
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Heard from him last night and he is partnering with Zmachineworks on cones, so he can just make the Tubes/ends which will speed things up. Internals can be ordered by email or added to notes on a tube order from website. He mentioned he will have in stock 22lr kits soon (has the parts now) stacking radial cones. 1.375" kids he thought about 30days out, followed by 1.5". I asked about expected backorder times will update if I hear back. Cones will all be skirtless from now on, if ordered with a kit they will come with .50" spacing, otherwise spacers can be custom ordered or cut yourself. I'm not sure what is doing to exsisting orders that have cones, I imagine he would make those in house or contact those people about the other option.
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If I could get him to answer an email, I'd just cancel my order and get something that is in stock. But crickets is all most of us are getting, and 6+ months in, that's not right.... View Quote View All Quotes View All Quotes Quoted:
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I've seen orders from November to March filled recently. I haven't asked for the status of even my own orders... I don't think an estimate would be reliable most people either get a email with order clarification or ready to ship one. He has a lot of shirtless cones ready from what others said. If I could get him to answer an email, I'd just cancel my order and get something that is in stock. But crickets is all most of us are getting, and 6+ months in, that's not right.... He said he was running 1.625 kits over 1-2 weeks out but not enough to fill all back orders. And large qty of 1.5 kits over 2-3 weeks out. In stock 1.5 kids still that will show up will have internals ready for them. Not sure if that helps you or not. |
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Heard from him last night and he is partnering with Zmachineworks on cones, so he can just make the Tubes/ends which will speed things up. Internals can be ordered by email or added to notes on a tube order from website. He mentioned he will have in stock 22lr kits soon (has the parts now) stacking radial cones. 1.375" kids he thought about 30days out, followed by 1.5". I asked about expected backorder times will update if I hear back. Cones will all be skirtless from now on, if ordered with a kit they will come with .50" spacing, otherwise spacers can be custom ordered or cut yourself. I'm not sure what is doing to exsisting orders that have cones, I imagine he would make those in house or contact those people about the other option. View Quote All cones will be skirtless? meh. I planned on using an SS tube with some Ti baffles and I kinda liked the idea of having skirted cones. I'm not really worried about internals moving all that much when the two metals expand/contract at different rates, but baffles with skirts seem like a little extra insurance that everything will stay in line. Oh well. I hope he catches up on everything soon, because two of the three cans I want to make are of the custom type... |
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Well finally hear from Chris on the 17th, says he can't find work order and to let him know whats owed still,,, but that e/m has gone unanswered
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Well finally hear from Chris on the 17th, says he can't find work order and to let him know whats owed still,,, but that e/m has gone unanswered View Quote I was wondering if this was the case. I wonder how many orders he has lost? So now the question is do I chalk it up as an expensive learning experiance or get my lawyer to send a letter? MAHA |
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I was wondering if this was the case. I wonder how many orders he has lost? So now the question is do I chalk it up as an expensive learning experiance or get my lawyer to send a letter? MAHA View Quote View All Quotes View All Quotes Quoted:
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Well finally hear from Chris on the 17th, says he can't find work order and to let him know whats owed still,,, but that e/m has gone unanswered I was wondering if this was the case. I wonder how many orders he has lost? So now the question is do I chalk it up as an expensive learning experiance or get my lawyer to send a letter? MAHA how did you pay? |
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