i never heard anything from liberty directly. it was weird actually. gander took the order and i tracked it via the order status on their site. they updated the status twice, once to tell me it was built and the other to tell me it shipped. i think they sent an email then. then a couple of days later i got a call from the delivery company to set a date. they said they were in my area 2 of 5 days so i scheduled myself to be off when they came. day of delivery two very nice but rather small mexicans then proceeded to spend an hour or so wrestling and moving a 1000+lb safe into position. i had to help them a few times when i didn't think they were able to handle it (they were both REALLY small, like 5'5, 120lbs) and they might lose control and damage it. in all though, it was very smooth and it arrived and was installed in perfect condition with zero damage. quite satisfied overall with both gander mountain and liberty. i'd do it again without hesitation