The SIG rep obviously doesn't understand the problem. All the bolt lever does is lock the charging handle in to keep it from sliding out. You absolutely don't have to mess with it just to insert the rear of the op rod in the carrier. It is easier to line up the op rod and carrier in the gun, but it should slide in and out even outside of the gun. The only thing you need to make sure is that the underside notch in the op rod is more or less level (i.e. The op rod isn't rotated to the side).
Mine slides in and out easily. The only problem I have is when inserting the charging handle in from the left side, I have to push the op rod back slightly because the op rod notch is slightly out of alignment with the notch in the carrier. This isn't a problem when inserting the CH from the right since the end of the CH has an angled corner that pushes the op rod back into alignment as you push it in. When inserting from the left side, it has a square corner, so it hangs up on the op rod notch until I push the op rod back from the front.