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hivolt
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Posted: 2/27/2013 1:21:25 AM EST
[Last Edit: 2/27/2013 1:21:25 AM EST by Aimless]
It's almost 4 weeks for me anyone receiving orders yet?
olejason
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Posted: 2/12/2013 2:09:32 AM EST
It says on their page they aren't responding to emails right now. Really no use sending emails asking for ship dates.
badbowtie
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Posted: 2/12/2013 2:20:06 AM EST
A good friend ordered on 12/21 complete upper was charged on 2-2 and no word we only live 5 hours and nothing to show up neither.
Redtazdog
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Posted: 2/12/2013 4:26:46 AM EST
[Last Edit: 2/12/2013 4:27:13 AM EST by Redtazdog]
They are trying to package and ship thousands of orders they got instead of responding to emails jeeeeeeze leave them alone so I can get my order.
Damn near all dealers are back logged in shipping and some dont have someone dedicated to the PC at this time as even they are in back
packaging parts.
Shooter_Mc_Gavin
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Posted: 2/12/2013 4:28:56 AM EST
Originally Posted By Redtazdog:
They are trying to package and ship thousands of orders they got instead of responding to emails jeeeeeeze leave them alone so I can get my order.
Damn near all dealers are back logged in shipping and some dont have someone dedicated to the PC at this time as even they are in back
packaging parts.


lol at a company with a BBB grade of "F" and it has been like that for over a year, plus all the mistakes people have been seeing on their items once they finally get it in, and add the fact the owner is a douchebag who knows as much as customer service as the guy who makes fry's at Mcdonalds.
Originally posted by: Westernsky: So I inquired to Brownells about the WMD bcgs that were going in and out of stock. They replied that there were oos. .......http:///www.djdig.com/ar15/blow_me_2.jpg
Splitpi
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Posted: 2/12/2013 4:34:51 AM EST
Originally Posted By Shooter_Mc_Gavin:
Originally Posted By Redtazdog:
They are trying to package and ship thousands of orders they got instead of responding to emails jeeeeeeze leave them alone so I can get my order.
Damn near all dealers are back logged in shipping and some dont have someone dedicated to the PC at this time as even they are in back
packaging parts.


lol at a company with a BBB grade of "F" and it has been like that for over a year, plus all the mistakes people have been seeing on their items once they finally get it in, and add the fact the owner is a douchebag who knows as much as customer service as the guy who makes fry's at Mcdonalds.


Please don't insult the guys that make French Frys.

[youtube]http://www.youtube.com/watch?v=7REd6PklVNE&feature=player_detailpage[/youtube]
mikedddd
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Posted: 2/12/2013 4:53:11 AM EST
FWIW- i have placed order with AIM and centerfire systems, gun parts corp, gunthings.com, ak-builder-all with the last week to10 days. all shipped next day pretty much.
texashomeserver
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Posted: 2/12/2013 5:43:18 AM EST
Ordered a lower 12/18, shipped 2/1. Looks great.
CommyGun
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Posted: 2/12/2013 6:24:52 AM EST
They are a small shop that sells and makes Rifles getting slammed by orders and manufacturing. If you walk in to their store you can get an AR, upper, bolt carrier, etc. They are not raising prices like other places.

I walked in there two weeks ago and walke,d out with an upper. It wasnt the one I wanted because of the sand color, but its better than nothing. The guy helping me out said they put up uppers, full rifles daily. They had about 5 20inch uppers and 8 16inch uppers, they had about 8 AR's of different sizes and furniture and their prices were normal. They had stripped uppers, gas blocks, $7 20 rnd magazines, LPK's, etc.

Give them a brake.
Splitpi
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Posted: 2/12/2013 6:44:14 AM EST
Originally Posted By CommyGun:
They are a small shop that sells and makes Rifles getting slammed by orders and manufacturing. If you walk in to their store you can get an AR, upper, bolt carrier, etc. They are not raising prices like other places.

I walked in there two weeks ago and walke,d out with an upper. It wasnt the one I wanted because of the sand color, but its better than nothing. The guy helping me out said they put up uppers, full rifles daily. They had about 5 20inch uppers and 8 16inch uppers, they had about 8 AR's of different sizes and furniture and their prices were normal. They had stripped uppers, gas blocks, $7 20 rnd magazines, LPK's, etc.

Give them a brake.


Ya, they do deserve respect for the fact that they are not gouging. But the Customer Service and responses is atrocious. I am on week 4 for an upper, and letting it ride till around week 7'ish.
thormx538
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Posted: 2/12/2013 7:36:32 AM EST
I ordered two complete build kits on 12/20/12 from them that were "in stock". I called and called and called and finally got a human being, who told me "theyre not in stock and we have no idea when they will be", and hung up. I then sent them an email asking to cancel my order due to the misrepresentation of inventory on their website. I have not been charged, and I never received a confirmation that my orders were in fact cancelled...
Shooter_Mc_Gavin
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Posted: 2/12/2013 7:39:01 AM EST
Originally Posted By thormx538:
I ordered two complete build kits on 12/20/12 from them that were "in stock". I called and called and called and finally got a human being, who told me "theyre not in stock and we have no idea when they will be", and hung up. I then sent them an email asking to cancel my order due to the misrepresentation of inventory on their website. I have not been charged, and I never received a confirmation that my orders were in fact cancelled...

The first email I sent them was asking about the difference between two items, and the guy replied back in all caps cussing me out lol. So I did a BBB code search and sure enough they have had a grade "F" for over a year. I can give a fuck about product, if that is your customer service when all I did was ask difference between two items, I hope your business fucking fails.
Originally posted by: Westernsky: So I inquired to Brownells about the WMD bcgs that were going in and out of stock. They replied that there were oos. .......http:///www.djdig.com/ar15/blow_me_2.jpg
Dopavash1
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Posted: 2/12/2013 7:45:42 AM EST
Originally Posted By thormx538:
I ordered two complete build kits on 12/20/12 from them that were "in stock". I called and called and called and finally got a human being, who told me "theyre not in stock and we have no idea when they will be", and hung up. I then sent them an email asking to cancel my order due to the misrepresentation of inventory on their website. I have not been charged, and I never received a confirmation that my orders were in fact cancelled...


The 20" Kits? Well great. That's what I ordered. When did you actually talk to the person?
skidmark1969
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Posted: 2/12/2013 8:57:24 AM EST
I placed 3 orders 12/23, 12/24 and 12/27 My card got charged today for the order on 12/24. What happened to the 12/23 order?
Splitpi
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Posted: 2/12/2013 10:12:57 AM EST
Originally Posted By skidmark1969:
I placed 3 orders 12/23, 12/24 and 12/27 My card got charged today for the order on 12/24. What happened to the 12/23 order?


What did you order on those dates? It may help indicate what stock they are getting in.

BoPerry
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Posted: 2/12/2013 10:46:55 AM EST
I was charged for a BCG ordered on the 12/24 today as well.
Dopavash1
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Posted: 2/12/2013 11:24:53 AM EST
That's good to hear. At least they're moving on to orders from the 24th. It'll still be probably 2 weeks before they get to mine (on the 25th).
Corvette-Racer
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Posted: 2/12/2013 1:15:17 PM EST
Got my tax refund in so I tried to get my order upgraded, and PAY THEM MORE MONEY! Don't answer the phone, numerous emails sent. Halfway thinking I'll get one on GB.
olejason
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Posted: 2/12/2013 1:51:27 PM EST
It says right there on their site that they aren't taking phone calls or answering email right now. I don't think there is really any reliable way to open a line of communication with them as of right now.
FFmedicAdam
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Posted: 2/12/2013 3:29:36 PM EST
Not trying to cause a ruckus, but they straight out said up front they aren't answering phones or answering emails. I don't understand why people are calling to see if things are in stock, trying to change orders and asking questions on differences between items and then expecting them to be nice when you do exactly what they asked you not to do. If you are unsure about the product, ask on here and get an answer or don't buy it. Before you order make sure it is what you really want it, they won't change your order or upgrade because they aren't answering phones or emails. Right now you are to them what a telemarketer is to you. I understand your frustrations as you are a customer and feel entitled to decent customer service, but they told you up front you wouldn't get it. Also, everyone on this site has forewarned you the same thing as did the BBB with their F rating. Their products supposedly are ok. I am taking a chance on them, hopefully I am not let down on quality. If it takes them six or seven weeks so be it. I knew that coming in it wasn't going to be a week. But I am also not paying twice normal rates. I guess I just don't understand why people are so upset and surprised by things they knew or should have known going in. I truly am sorry for those that didn't see those things before they placed an order, but don't spend money places without doing research first. All the emails, cancellations and phone calls are slowing them down from getting to everyone that ordered.
Shooter_Mc_Gavin
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Posted: 2/12/2013 3:31:08 PM EST
Originally Posted By FFmedicAdam:
Not trying to cause a ruckus, but they straight out said up front they aren't answering phones or answering emails. I don't understand why people are calling to see if things are in stock, trying to change orders and asking questions on differences between items and then expecting them to be nice when you do exactly what they asked you not to do. If you are unsure about the product, ask on here and get an answer or don't buy it. Before you order make sure it is what you really want it, they won't change your order or upgrade because they aren't answering phones or emails. Right now you are to them what a telemarketer is to you. I understand your frustrations as you are a customer and feel entitled to decent customer service, but they told you up front you wouldn't get it. Also, everyone on this site has forewarned you the same thing as did the BBB with their F rating. Their products supposedly are ok. I am taking a chance on them, hopefully I am not let down on quality. If it takes them six or seven weeks so be it. I knew that coming in it wasn't going to be a week. But I am also not paying twice normal rates. I guess I just don't understand why people are so upset and surprised by things they knew or should have known going in. I truly am sorry for those that didn't see those things before they placed an order, but don't spend money places without doing research first. All the emails, cancellations and phone calls are slowing them down from getting to everyone that ordered.


lol you can't ask the store owner a question without being told fuck you.....it's cool you can keep Rguns...
Originally posted by: Westernsky: So I inquired to Brownells about the WMD bcgs that were going in and out of stock. They replied that there were oos. .......http:///www.djdig.com/ar15/blow_me_2.jpg
JRHZ28
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Posted: 2/4/2013 3:33:34 PM EST

Hey all.

RGuns order placed on 1/10/13 all items "In Stock".

Nickel boron BCG
Rail Gas block
MagPul carbine handguard.

Nothing Yet
kihon
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Posted: 2/4/2013 7:19:48 PM EST
Ok, I've done it! Amongst all the pissed of people here in this thread, I've just placed an order for an RGUNS 5.56mm M4 Parts Kit-16 Inch, Without Carry Handle
Item Number: frs

I DID receive an email right away with an order number on it. Seems all legit. Here's a screenie of my order.

http://i757.photobucket.com/albums/xx211/blahblah99_01/Untitled-1.png

I'm doing this as a test just to see how long it takes, money really isn't an issue. Any predictions? I'm going to go out on an limb here and say that it will be after tax day 2013. I'm more inclined to say May 1st. We should have a "I've ordered an upper from RGUNS" pool, 30 people pitch in $50/square(30 days in a month) and who ever hits it will get $1500 payout :)

My luck will be that everything will be back to normal, no bans and prices are plummeting due to over stocking dealers. lol

wish me luck!
sirbikealot7
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Posted: 2/4/2013 7:37:48 PM EST
I have two friend who ordered complete upper before christmas and they still haven't shipped. I ordered a complete upper on the 16th of January and canceled my order today, expecting to have to battle over the fee. Got a call from a nice lady and she said they would cancel my order and there would be no fee. For a company one day to go from charging $100 fee for any cancellations to allowing people to cancel for no cost doesn't say very good things about the "in stock" items I don't think.
FFmedicAdam
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Posted: 2/20/2013 10:12:52 AM EST
I am not saying this IS the case, but hypothetically, even if they had bcg's in stock and waiting on shelf, that doesn't mean they would send it to you today. They have orders to fill that are before yours. It may seem like it would be expedient to throw your simple order in a box and send it out the door, but someone then has to sort through orders to do that. Which means that the guy who ordered a complete upper or some other more complicated order before you has to wait longer. Just my $.02 ymmv. Thanks for the pics medic. For some reason that gives me hope.
2_Clicks
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Posted: 2/20/2013 10:54:46 AM EST
Medic08, Sweet upper that is indeed what i have ordered as well, A kid i know just put in an order for stripped upper/lower combo two days ago. He'll wait a while but the product is decent.
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