The referenced quote is from a pinned post in the "Robinson Armaments" section of the Robinson Arms forum, posted on Nov 17, 2010
Dear XCR Fans:
As usual I don't have much time to bother with these sites. We've made a lot of much need changes at Robinson Armament Co. Before I address the changes, let me put things in perspective.
Robinson Armament could have made lots of money making AR-15 knockoffs. It would have been infinitely easier for us to have just made an upper receiver which would have fixed some but not all of the shortcomings of the AR-15. Instead, we ventured to make a better battle rifle. We began with the M96. The M96 was a tough project. It had a piston drive and a better bolt and ejector. However, it still retained many flaws that were inherent in Stoner's design. Many didn't buy the M96s because they were "too expensive" or "had ugly welds". Nevertheless, the M96 was a step in the right direction.
The XCR was designed almost totally from scratch. We make or have made almost every part, pin, and spring. The goals of the XCR were very ambitious. Especially, the modularity and multi-caliber aspects. I pose this question: How many other firms have really designed anything really new from scratch? FN, Remington, Bushmaster, Colt? The answer is none of them. (I must admit that at least FN has made the P90 and that 2000 Bullpup).
The fact is that almost every "new" rifle out there is based on someone else's work. The XCR is not. It is truly unique. Yes, it borrows some concepts from other rifles, but each part had to be designed without copying anything else to get the result we wanted. In short, Robinson Armament dared to challenge the establishment with a very different rifle.
Robinson Armament's efforts should have been embraced. However, from the beginning, we have nothing but crap on the internet. I distinctly remember posts on AR-15.com shortly after I announced the XCR. The post were that it was "Vaporware". Other posts exclaimed that it would never be built or never work as promised. Such posts made it very difficult to get the XCR off the ground and made people very skeptical of the new XCR.
Other posts exclaimed that we were going out of business. It seem that the whole rifle world was against us. I have often wondered why so much negativity for a new weapon platforms? It is as though people really don't want any new platforms. Thee people claim to want the best but all they do is whine. It is no wonder to me that others don't venture out with new designs - they are shot down before they begin.
It has been just over 5 years since the first XCR shipped. The XCR was not perfect and our processes and procedures for making it have not been perfect either. When we began the XCR, we had no manufacturing experience. Not only did we come up with a new and different rifle design, we had to learn to manufacture it.
I will say that learning to make the XCR has been equally or more demanding that designing it in the first place. It has taken over 5 years to get the XCR where it is. The XCR now shoots 4 calibers (we are just finishing testing 5.45x39mm). I shoots them all well. It has the best ergonomics on the planet, and the most modularity. It is also super reliable and durable.
With this background let me explain the much needed changes.
We spent much of this year retooling our shop to make XCR parts better and faster. Concurrently, we completely revamped our quality control, not only during making parts but during assembly and final testing. Every rifle that leaves our facility now is much more thoroughly tested. There should be few if any returns needed from this point forward.
In addition to making the rifle better, we have also gone through our complete staff and made the changes necessary to improve customer service which was sorely lacking. We have a completely new staff for sales and service who are eager to help. Turn around on any service problem will be very fast. To get fast service, read on.
I'd like to post just a few more comments regarding service. Some of you will not like these comments:
First, when you call for service, be polite. If you are not polite to my staff, I guaranty you will have a pleasant experience. Remember the old saying, "You can attract more files with honey that with vinegar." If you call with an attitude, my staff has been instructed to put you on the back burner. If you are nice and polite, you will get quicker service.
Second, please read the manual carefully. I know it's boring but there's important information there. Many people do not understand that you need to set the gas correctly for function and durability. It's really quite simple - put it on the setting that throws the brass 8 to 15 feet from the rifle for any given ammo. Do not just leave the gas system on the highest setting, If you do, for some ammo it will kick like hell, throw your brass 40 feet, give you trigger slap, and damage your recoil buffer (a cheap part).
Third, please send us the following information:
Name, Address, Email and Cell number;
Signed Copy of your warranty Registration found in the last pages of the Operator's Manual; and
A complete description of the problem, BE BRIEF. If you write and essay about your vast knowledge of firearms base on your long time relationship with your AR-15, we won't read it.
We will authorize the return to us of part or all of your firearm. WE DO NOT PAY FOR SHIPPING TO US.
Fourth, if you post a bunch of whiny petty negative stuff here or anywhere, I guaranty very slow service. I have made that a policy. Yes, we've made lots of mistakes with service but that is behind us.
Now for some parting comments. I am very happy with the current state of the XCR. It continues to gain in popularity. A great part of our sales are to Military and Law Enforcement professionals. Though we've got the XCR to the point where is nearly perfect, we are not stopping. We will continue to perfect the platform and add accessories. Work continues on the XCR .308. It will be finished when it is perfect and we hope that will be soon.
We appreciate those who stand by and support us. They are true patriots. We have to question the motives of those who continue to tear us down on this forum. They cannot stop us. Their petty feeble minds are easily exposed. The XCR will gain momentum until it covers the whole earth. There is no other platform like it and it is the best.
Alex J. Robinson
Robinson Armament Co.
P.S. Don't expect me to read and respond to this post. It is for your information only.