That is only possible if this is the first time that you have ever updated your RS scope, you need to allow the USB drivers to fully install (takes a good 3-4 minutes) before trying to first use the GUI.
Then before you try to install any software/firmware, be sure that you can READ the information off your RS scope first to make certain that USB drivers are installed and communication is active.
You also may need to update an outdated version of Microsoft Net.Framework version to be able to communicate too.
The downloaded ZIP file also contain excellent instruction in both PDF and MS Word files which should be read prior to hooking things up and proceeding with the update.
However, once you have updated your RS scope ONCE, all future updates will be instant since all the required drivers are already totally installed and functioning.
BTW, if your totally fried the pooch, contact FLIR Customer Service for excellent assistance with your new thermal paper weight...