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That's what I suspect, they're checking to see if the device is listed in the appropriate category. Shitty thing is, we have a free trade agreement with Israel and just about anything coming from there is duty free. So it's not like they're going to get any tax out of it, it's just the government being the government and delaying a persons property all while they play a numbers game seeing where an item fits to their piece of paper. I'm hoping that they haven't flagged the company now so that every package coming from them is held up until a determination is made.
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Hope the paper work has the harmonized tariff info listed correct, you may get billed for import taxes.
Happened to me years back importing some US made NV tubes, they wanted to tax me.
After months of delays I finally got the items without any taxes.
That's what I suspect, they're checking to see if the device is listed in the appropriate category. Shitty thing is, we have a free trade agreement with Israel and just about anything coming from there is duty free. So it's not like they're going to get any tax out of it, it's just the government being the government and delaying a persons property all while they play a numbers game seeing where an item fits to their piece of paper. I'm hoping that they haven't flagged the company now so that every package coming from them is held up until a determination is made.
Man, you talk about hitting the nail on the head
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It's our government being our guberment, and I also hope this does not cause the company to be flagged.
The FDA has seized this package because of it being "misbranded". I have a copy of the letter the FDA sent to fed ex, and as you said, they didn't have it listed in the proper category.
Therm App appears to be a stand up company, they have given me a choice of a full refund or waiting for them to work things out with the authorities. Well this is a no brainer for me, I have plenty of experience with dealing with our gov.....NO THANKS. Supposed to have my refund within 48 hours.
I hope others here get their orders. If not, no worries if you paid with paypal. I have had a few other deals go bad, and paypal has always gave me a prompt refund.
It appears that therm app is going to refund money without paypal being involved. email communication with therm app is almost immediate if it is during their business hours
Looking forward to seeing further reviews of this product