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Posted: 2/4/2016 12:12:43 AM EDT
Anyone dealt with them?   I ordered a bag I need from them and they charged my card but have not shipped after going on three weeks.  They have no phone number, only email contact, and ignored my first two emails.  Got a response yesterday saying I would have an update by the end of the day, which I didn't.  Before I cancel my order and the rest of my team follows suit I wanted to see if anyone had any experience with them?
Link Posted: 2/4/2016 5:50:17 AM EDT
[#1]
I believe Shellback was Tactical Tailor's off-brand before Grey Ghost Gear came around. I have not heard of Shellback making new products in a while...then again I may have dropped off of their mailing list.

Perhaps try calling TT?
Link Posted: 2/4/2016 9:13:00 AM EDT
[#2]
i have dealt with them... had something like that happen one time...emailed back and they jumped right on it...hadn't had a problem since...but i did hear they had a few personnel changes going on..
Link Posted: 2/4/2016 4:29:37 PM EDT
[#3]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
I believe Shellback was Tactical Tailor's off-brand before Grey Ghost Gear came around. I have not heard of Shellback making new products in a while...then again I may have dropped off of their mailing list.

Perhaps try calling TT?
View Quote



Incorrect- Shellback is the "law enforcement" branch of Tactical Assault Gear.

I've had two dealings with them- one where I called and talked to a very sweet and helpful young lady who got me straightened out on a plate carrier
The other time they cancelled my online order with no notice, and refunded me later. Never responded to emails on that one.

So they're at 50% in my book.
Link Posted: 2/4/2016 5:55:51 PM EDT
[#4]
I ordered something from them on Black Friday.  My card was immediately charged.  Item arrived around Jan 8th.  Got shipping notification today
Link Posted: 2/4/2016 8:27:18 PM EDT
[#5]
Discussion ForumsJump to Quoted PostQuote History
Quoted:



Incorrect- Shellback is the "law enforcement" branch of Tactical Assault Gear.

I've had two dealings with them- one where I called and talked to a very sweet and helpful young lady who got me straightened out on a plate carrier
The other time they cancelled my online order with no notice, and refunded me later. Never responded to emails on that one.

So they're at 50% in my book.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Quoted:
I believe Shellback was Tactical Tailor's off-brand before Grey Ghost Gear came around. I have not heard of Shellback making new products in a while...then again I may have dropped off of their mailing list.

Perhaps try calling TT?



Incorrect- Shellback is the "law enforcement" branch of Tactical Assault Gear.

I've had two dealings with them- one where I called and talked to a very sweet and helpful young lady who got me straightened out on a plate carrier
The other time they cancelled my online order with no notice, and refunded me later. Never responded to emails on that one.

So they're at 50% in my book.


They are no longer affiliated with TAG from what I understand
Link Posted: 2/5/2016 12:04:44 AM EDT
[#6]
Yeah, order cancelled, and no follow up email whatsoever.  Shellback is dead to me and my team now.
Link Posted: 2/5/2016 2:23:05 AM EDT
[#7]
Discussion ForumsJump to Quoted PostQuote History
Quoted:



Incorrect- Shellback is the "law enforcement" branch of Tactical Assault Gear.

I've had two dealings with them- one where I called and talked to a very sweet and helpful young lady who got me straightened out on a plate carrier
The other time they cancelled my online order with no notice, and refunded me later. Never responded to emails on that one.

So they're at 50% in my book.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Quoted:
I believe Shellback was Tactical Tailor's off-brand before Grey Ghost Gear came around. I have not heard of Shellback making new products in a while...then again I may have dropped off of their mailing list.

Perhaps try calling TT?



Incorrect- Shellback is the "law enforcement" branch of Tactical Assault Gear.

I've had two dealings with them- one where I called and talked to a very sweet and helpful young lady who got me straightened out on a plate carrier
The other time they cancelled my online order with no notice, and refunded me later. Never responded to emails on that one.

So they're at 50% in my book.


Ah, thank you, I knew it was one of the companies that fill my inbox with sale offers all the time!
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