I was wondering if anyone had any success in order a hat from Viper Headwear recently? I ordered two of their hats two weeks ago and I haven't heard anything from them. I've tried emailing them, using their web page support form, and via facebook but I haven't heard anything at all. Is anyone else having a similar problem with them?

Thanks

The only problem I have had is their lack of products on hand in my size. I keep checking back every few weeks though.

Red (I think he's the owner?) from Viper has always responded to my emails and after an exchange due to wrong size he gave me the replacement hat for free due to the turnaround time.

I have 0 complaints about them and have never heard any. I think that Viper is a part time thing for him so maybe something came up in his personal life.

And that's why this is so odd. I've heard nothing but good things about this company. It seem's as if it's just recently, within the last few weeks, that this has been happening. There have been similar concerns on the company's Facebook page as well.

It seems odd to me that after several emails and three weeks I haven't heard anything from anyone about anything related to my purchase.

I ordered one in 2012ish
Not sure if I ever had any commo with them

Good hat

Their website says they are good to go on emails. I've looked for the phone number of the company but I haven't found anything. Anyone have that? Or a physical address?

Thanks for all the help.

Love my hat from them.  Ordered it a couple years ago and had no issue.  
I'd love to get another in coyote.

I ordered one from them about two weeks ago and it was on my doorstep four days later.

Did you happen to get any contact info in the package that they sent you?

I can't find the packaging, but I did stumble upon a phone number for them while doing some Googling. Give (303) 990-2340 a try. I cannot guarantee anything as to if the number is accurate

Thanks! I found that number as well, just seeing if anyone has something different. Didn't want to call some random guy in Denver haha.

Thanks for the help!

Anybody have any luck getting in touch with them?

Anyone ever try their Facebook page?

No luck there, looks like a few people have tried.

On Tuesday, April 29, 2014, <[email protected]> wrote:
Dear Viper Headwear Customer,

    I would like to personally apologize to you for our delay in responding to your e-mail.  We have had the “perfect storm” of issues that has made it very difficult to give you the level of customer service that you and I expect from Viper Headwear.  Last month we had major issues with our e-mail server that we were still getting caught up with when we had a sudden surge of orders early in April.  After being featured on a few tactical equipment websites our business nearly quadrupled (including our e-mail traffic), and our two-man business got its butt handed to it.  I made the executive decision to pull my customer service representative William from answering e-mails until we could get caught up with the influx of orders.  I know that this decision will not be popular, but it was the best that I could come up with until I could find suitable employees to help us with our sudden growth.  We have been working extremely long workdays, and have finally gotten our heads above water.
Respectfully,

Red

Owner

Viper Headwear, LLC

This is the email that I received today.

I haven't received an email like that. We'll see what happens.

Just wanted to post an update -

Received my hats this last weekend and they are some of the best headwear I've worn. Ontop of that, the company offered me a full refund plus 50% off the order. Overall, it was worth it and I hope that if your looking for a hat, you check them out.

I got my hats Friday and they're awesome quality and craft work. They fit perfectly. They gave me $10 off each hat for a total $30 price reduction off the order for the month+ wait.

Their Cobra model has the highest crown they offer.

I got the diamondback