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 eightring
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Joined: Mar 2009  NC, USA
 Posts: 537 Feedback: 100% (7) Link To This Post |
Posted: 6/30/2012 5:17:52 PM
[Last Edit: 6/30/2012 5:19:00 PM by eightring]
Originally Posted By JKH62:
Well IMHO Beretta is the worse for CS and I will still never buy a Beretta product today. The mark of any good company is how they handle errors becasue they will happen. Case in point many years back when I had an FFL I ordered 6 Beretta pistols for guys at work that wanted them. One of the 6 was one for myself. As luck would have it mine was the only one defective. I called for a call tag and sent it back to the factory. They had it for 5 weeks and I heard nothing. I called and asked for the status of repair and they said they never received the gun. I had UPS do a trace and got the delivery info and receiving persons signature. I called Beretta via phone to share the information. They verified that it was a real person and employee but no receipt of any handgun. I faxed them the UPS trace info. No contact for another 3 weeks. I called back and asked "whats up?". They said they located my handgun and it was entered into the repair department Que. I asked them when it would be fixed and returned and they told me several more week ( I dont remember) and that really pissed me off. I said becasue they misplaced it the least they could do is expedite the repair and return it. I got the gun back in 2 weeks but the new and original box looked like an elephant sat on it and the cleaning rod and accessories were missing. I called to get a replacement box, cleaning rod and manual which I did. I put the returned "new" gun into its replacement box and promptly sold it without firing a shot. The entire time the person / people on Beretta's end of the phone were down right rude and acted like they were doing me a favor with no sense of urgency. This was the one single factory why I never would sell ANY Beretta firearm or ever by one again. This was several years back and maybe things changed but that incident lasts a lifetime and their are plenty of firearm options around. I have had far better service when needed by Ruger & S&W. Colt kind of blows and I never was a big Colt fan anyway. I have worked in manufacturing my entire life and mistake do happen. Having a "dont give a shit" attitude = death in CS. They still make awesome shotguns but so does a lot of other guys too. I feel your pain JKH62. But, I contend that Kimber America beats them all in terms of unacceptable customer service. (IMO, Kimber CS is overwhelmed due to the inconsistent quality of the Kimber products, pistols and rifles). |
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Posted: 7/1/2012 9:43:59 AM
Originally Posted By eightring:
Originally Posted By JKH62:
Well IMHO Beretta is the worse for CS and I will still never buy a Beretta product today. The mark of any good company is how they handle errors becasue they will happen. Case in point many years back when I had an FFL I ordered 6 Beretta pistols for guys at work that wanted them. One of the 6 was one for myself. As luck would have it mine was the only one defective. I called for a call tag and sent it back to the factory. They had it for 5 weeks and I heard nothing. I called and asked for the status of repair and they said they never received the gun. I had UPS do a trace and got the delivery info and receiving persons signature. I called Beretta via phone to share the information. They verified that it was a real person and employee but no receipt of any handgun. I faxed them the UPS trace info. No contact for another 3 weeks. I called back and asked "whats up?". They said they located my handgun and it was entered into the repair department Que. I asked them when it would be fixed and returned and they told me several more week ( I dont remember) and that really pissed me off. I said becasue they misplaced it the least they could do is expedite the repair and return it. I got the gun back in 2 weeks but the new and original box looked like an elephant sat on it and the cleaning rod and accessories were missing. I called to get a replacement box, cleaning rod and manual which I did. I put the returned "new" gun into its replacement box and promptly sold it without firing a shot. The entire time the person / people on Beretta's end of the phone were down right rude and acted like they were doing me a favor with no sense of urgency. This was the one single factory why I never would sell ANY Beretta firearm or ever by one again. This was several years back and maybe things changed but that incident lasts a lifetime and their are plenty of firearm options around. I have had far better service when needed by Ruger & S&W. Colt kind of blows and I never was a big Colt fan anyway. I have worked in manufacturing my entire life and mistake do happen. Having a "dont give a shit" attitude = death in CS. They still make awesome shotguns but so does a lot of other guys too. I feel your pain JKH62. But, I contend that Kimber America beats them all in terms of unacceptable customer service. (IMO, Kimber CS is overwhelmed due to the inconsistent quality of the Kimber products, pistols and rifles). Bad service is bad service period. Mistakes happen but when given a chance to make it right its how that company or person reacts is key. .....don't own a Kimber and will never have another Beretta in my home either! |
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