CZ Customer Service stinks

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[ARCHIVED THREAD] - CZ Customer Service stinks

Posted: 2/4/2016 2:56:16 PM EDT

I've called seven times in a month. No body answers the phone ever. Left several clear messages with my contact info and have never heard from them. CZ guns are the shits. CZ customer service is just shit.

Posted: 2/4/2016 3:02:09 PM EDT

[#1]

I also hate how warranties aren't transferable.

So if I buy a used CZ, and something breaks, I'm shit out of luck.

Posted: 2/4/2016 5:01:12 PM EDT

[#2]

Have you tried email? I had an issue with a shotgun a while ago and was resolved fairly quickly

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Posted: 2/4/2016 6:19:44 PM EDT

[#3]

I had a pretty different experience, 3 years ago. Sent in a broken pistol, they sent me a new one.

Posted: 2/4/2016 6:36:35 PM EDT

[#4]

who are you trying to call and what for?

Posted: 2/5/2016 6:45:22 AM EDT

[#5]

A few years ago I called because the tridium front sight on a new SP01 was dim and they sent my a new one no quedtions asked.

Posted: 2/5/2016 10:40:23 AM EDT

[#6]

I literally called yesterday for a shotgun issue (broken hammer). They answered, I received a return merchandise shipping slip, and the gun is off on their dime today. Getting a whole new trigger group. Fo' free. On a gun I bought used. I don't think it can get better than that...

Posted: 2/5/2016 12:35:24 PM EDT

[#7]

Just called the other day, and after the phone tree business, talked to the guy and was super helpful and gave me all the information needed to get my stuff going.

Was good to me, only other instance in calling a company was S&W and I would say it was on par with that experience.

Posted: 2/5/2016 2:07:16 PM EDT

[#8]

I've always had reasonably good experiences with CZ. Not Springfield Armory level service, but reasonably good.

Posted: 2/5/2016 4:23:26 PM EDT

[#9]

CZ CS was the best I've ever experienced, if you indeed have gotten bad CS I feel for you because I've been there before...just not with CZ. Hopefully you can get ahold of someone and you get your issue worked out.

Posted: 2/5/2016 8:02:09 PM EDT

[#10]

Quote History

Quoted:
I had a pretty different experience, 3 years ago. Sent in a broken pistol, they sent me a new one.

View Quote

Same.

Also picked up one of the Huglu O/Us that they import last year. Out of the box, it had a bad issue with firing pin drag. Sent it out, got it back and fixed in a week.

Posted: 2/6/2016 4:26:47 PM EDT

[#11]

Complete opposite of my experience with CZ. In December I purchased a P07, first time at the range I was shooting winchester 115gr fmj and had a blow out due to bad ammunition, frame cracked from take down pin to half way down the grip. I contacted CZ(via email ) and they told me not to worry about contacting winchester till they checked out the firearm, I shipped to them after the first of the year. Three days ago I recieved a brand new P07, there determination was pistol experienced a out of battery and they replaced the gun free of charge. Needless to say I am a fan of CZ!

Posted: 2/8/2016 9:28:39 PM EDT

[#12]

Quote History

Quoted:
I also hate how warranties aren't transferable.

So if I buy a used CZ, and something breaks, I'm shit out of luck.

View Quote

What the hell are you doing to your guns that they break? I shoot mine in USPSA & 3 Gun matches & have yet to break anything...............

Posted: 2/8/2016 9:48:00 PM EDT

[#13]

FWIW I had a shit experience with Dan Wesson a few months back. Not sure if they're still owned by CZ tho.

Posted: 2/12/2016 9:44:06 PM EDT

[#14]

I've tried Email (4) and many phone calls. Never get an answer. Left several voice mails with no return call from them.

Posted: 2/12/2016 9:50:12 PM EDT

[#15]

Quote History

Quoted:
I've tried Email (4) and many phone calls. Never get an answer. Left several voice mails with no return call from them.

View Quote

who are you trying to call and what for?

Posted: 2/14/2016 6:25:16 PM EDT

[#16]

Quote History

Quoted:

I also hate how warranties aren't transferable.

So if I buy a used CZ, and something breaks, I'm shit out of luck.

View Quote

That's pretty standard... My Wilson Combat is the only gun I own with a transferrable warranty, that was $4,000. Selling guns for $500 and offering a transferable warranty is recipe for bankruptcy.

Now if they refuse to service it for a fee that is a problem.

Posted: 3/29/2016 8:06:47 AM EDT

[#17]

Quote History

Quoted:
That's pretty standard... My Wilson Combat is the only gun I own with a transferrable warranty, that was $4,000. Selling guns for $500 and offering a transferable warranty is recipe for bankruptcy.

Now if they refuse to service it for a fee that is a problem.

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
I also hate how warranties aren't transferable.
So if I buy a used CZ, and something breaks, I'm shit out of luck.

That's pretty standard... My Wilson Combat is the only gun I own with a transferrable warranty, that was $4,000. Selling guns for $500 and offering a transferable warranty is recipe for bankruptcy.

Now if they refuse to service it for a fee that is a problem.

On the contrary, I believe that the warranty should be on the gun not the person buying it. Several of the reputable manufacturers follow this mentality, and I think that is the best practice. If you make a quality firearm, then warranty it accordingly.

Posted: 3/29/2016 8:10:11 AM EDT

[#18]

CZ hates OP.

[ARCHIVED THREAD] - CZ Customer Service stinks

Handguns » CZ Pistols And Clones

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