 Klaatu 
Member
Joined: Mar 2011  WA, USA
 Posts: 19 Feedback: 0% (0) |
Posted: 6/9/2011 9:56:31 PM
THE IMAGE ABOVE IS A PAID ADVERTISEMENT I am looking for feedback on Kahr support. So if you've had to deal with the Kahr service people, please tell me how they did. Kahr has a 5yr warranty. in your experience has Kahr stood behind their products. Thanks for any help. |
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Posted: 6/10/2011 10:51:16 AM
[Last Edit: 6/10/2011 10:52:21 AM by CPO15]
Haven't had any MAJOR issues with my Kahrs, but have contacted them a few times. Like most of my CS experiences, the phone reps tend to read from a script which usually involves some variant of "user error". Once I was able to politely get them off-script, I found them willing to help and to quickly send replacement parts in an attempt to address my issue. I've had very good experiences using e-mail to a particular rep (jay.dandrea@kahr.com); very quick responses and quite helpful. E-mail to the general CS account is not as efficient; although, again, it helps to be polite,brief and specific.
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Posted: 6/10/2011 3:50:25 PM
Kahr customer service has a pretty good reputation. Like all gun companies you'll hear a few complaints, and you hear complaints far more than good reports. This is the "squeaking wheel" syndrome in which dissatisfied customers are far more likely to tell people about problems than satisfied customers are to tell people good reports.
I dealt with them several times, mostly on a problem with my early stainless K9 breaking trigger springs. Service was fast with no BS. Kahr was one of the first gun makers to give owners of problem guns a new gun. |
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Posted: 6/11/2011 7:33:20 AM
Originally Posted By CPO15:
Haven't had any MAJOR issues with my Kahrs, but have contacted them a few times. Like most of my CS experiences, the phone reps tend to read from a script which usually involves some variant of "user error". Once I was able to politely get them off-script, I found them willing to help and to quickly send replacement parts in an attempt to address my issue. I've had very good experiences using e-mail to a particular rep (jay.dandrea@kahr.com); very quick responses and quite helpful. E-mail to the general CS account is not as efficient; although, again, it helps to be polite,brief and specific. That is the same experience I have had. I love my PM40, but...... occasionally with the 6 round mags that project from the bottom the gun wouldnt feed the 1st round unless I hit the bottom of the mag. Unsat in my opinion. I call the customer service line - user errior, your holding it wrong etc..... They were great about it and offerred to exchange all my mags for the short 5 rounders , which I like anyway as they are more conceable. They swapped them out and all my 5 rounders run perfect. Love my PM40. |
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Posted: 6/11/2011 8:35:05 AM
I had to send my PM9 back. I contacted Kahr by email mostly and once by phone. They weren't the easiest customer service I'll dealt with but not bad and my gun was returned promptly (2-3 weeks) and works perfectly after the service. I was satisfied.
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Freakinout
Freakinout don't listen to him!
Team Member
Joined: Nov 2004 TX, USA
Posts: 5200 Feedback: 100% (18) Link To This Post |
Posted: 6/11/2011 10:13:12 PM
I had some issues with a PM40, and they got me replacement/upgrade parts out immediately (to install myself), although they offered for me to send it in to them to get the issues resolved.
They even sent me some extra baseplates when I had asked about them on another occasion. |
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Andrapos
6 fingers?
Team Member
Joined: Aug 2008 CT, USA
Posts: 899 Feedback: 100% (4) Link To This Post |
Posted: 6/12/2011 3:56:44 PM
[Last Edit: 6/12/2011 3:57:13 PM by Andrapos]
I had my PM45 for 2 years and it started having light primer strikes (along with eject/jam issues). I sent it in and it came back with a new slide (new revision), barrel, and recoil spring.
I couldn't be happier with the service that I got. |
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Posted: 6/15/2011 8:50:30 AM
I will let you know in a day or so.I returned 2 7rd CW 9 mags that wouldn't eject. Got 2 back with no correspondence stuffed in a mailer. envelope and they still don't eject. I returned them unfired in their original packaging cushioned so no damage could occur to lips of mags. No such care on return to me.
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Posted: 6/15/2011 9:09:31 AM
Not great. Not getting into the inherent design problems in the Kahr, I had one that wouldn't run right (well, more than one). I got the usual "you're doing it wrong" response from customer service, and they wanted me to pay overnight shipping to send it in for warranty service.
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Posted: 6/15/2011 4:42:38 PM
I'm happy again with solution. The magazines returned where new. I just wished someone would have put note in with package saying so.In the meantime, KAHR setting up return of gun and mags. I really like this gun as it is VERY accurate pistol.
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Posted: 6/15/2011 10:50:40 PM
[Last Edit: 6/15/2011 10:50:58 PM by Klaatu]
Thanks everyone for your help.
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Posted: 6/29/2011 9:28:46 PM
The magazines returned where new. The bad news was they didn't work either. I received a return FEDEX authorization and gun and mags where shipped back to KAHR. Gun and mags were returned to me in 5 business and all mags work fine. KAHR made it right.
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Posted: 8/6/2011 3:54:26 AM
Just spoke with Customer Service with problems with my P380. The guy I spoke with was pleasant and while giving my info he stopped me and advised his computer just went down and asked if he could call me back when his computer was back up. I told him that was fine, but I expected that they would never call back. About 30 minutes later he called back continued with my info and emailed a shipping label.
advised that they would check the weapon for the feeding issues and if all went well I should have it back within 2 weeks. If the service is as good at the repair facility as was the phone service I will be a happy camper. |
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Allen-in-NM
Member
Team Member
Joined: Apr 2004 NM, USA
Posts: 464 Feedback: 100% (2) Link To This Post |
Posted: 8/11/2011 10:30:24 AM
Kahr CS has always taken care of me quickly and professionally. No problems with CS in the three times I have contacted them.
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Posted: 8/13/2011 8:17:22 AM
My brother sent his in for a peening slide.They replaced it with a new slide and barrel.The barrel had grind marks all over it and a long flat spot down the side of the barrel.They told him that was normal.I'm glad my E9 has never had to go back.
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Posted: 8/27/2011 5:18:31 PM
My P380's been back 5 times so far. It never ran right straight out of the box. I had quite a bit of trouble getting them to offer anything other than just repeatedly sending it back and replacing various parts via email. I finally called them and spoke to a different person than I had been emailing and he was shocked it was not replaced after the third time back. I told him except for the frame, it had been replaced already
Anyway, waiting for my 6th pre-paid return label and I've been told they will replace the pistol and I have to get it transferred through an FFL again, of course. Call them. Repeatedly. Read them the text of the warranty card where it says "replace". Call them again and ask to speak to the director of customer service. Unfortunately they're not going to reimburse me for the 6-8 boxes of ammo and 5 hours of range time which adds up to about 1/3 the cost of the gun. I'm going to have the most expensive P380 on the block. |
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Posted: 12/2/2011 8:48:10 PM
Bummer about your experience, but I think asking for range time and ammo to be comped is kind of like asking a car dealership to pay for your gas if you don't like the car they sold you. I wouldn't expect any manufacturer to do that.
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Posted: 12/8/2011 7:14:13 PM
Tried calling them today about a broken magazine follower for my CW9. On hold for over 20 minutes, and still never got to talk to anybody. Ended up leaving a voicemail. Slightly frustrating.
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Posted: 12/9/2011 11:30:19 PM
Update on my issue:
Got a call from Kahr today, they said that they are down 2 people this week and they are flooded with calls. Spoke to a very nice guy named Rich. He got my info and said they would put a follower in the mail on Monday. I asked if I could possibly get a 2nd one to keep as a spare, and he said that would be fine and he would send 2 followers. I will post an update when I get them. |
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Posted: 12/26/2011 8:42:46 AM
got a new 7rd mag for my PM9, which is terrible. Maybe if I call I should ask if it's "GARBAGE DAAAY" at Kahr.
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