So you're going to ignore everything I said because I mixed up "website" with "facebook"?

Your loss.

not really a loss if you are going to continue to post without reading the OP.

So you're allowed to be condescending even though you have nothing to do with this situation? Do you have a special hat that you wear? The ball cap of internet judgement?

But when I do the same thing you just did for just cause, it's not okay?

Makes perfect sense!

I specifically avoided calling. I knew going in that this was a business on the side. In other words, the proprietor has a day job. Eric's email was the first thing on his business card next to his name, and email gives the opportunity to respond at leisure - which apparently to Eric Galloway means 12 days.

I don't think 12 days is a reasonable amount of time to respond to an email, but I guess it is better than calling someone's phone when they're at work.

I disagree. I'd call a company like S&W. They've got people whose sole job is answering phones. Small companies like this don't, and in my experience trading emails back and forth can be very effective.

It's obvious from Eric's business card and his website contact info that he prefers emails.

You're talking in circles and adding nothing to the discussion. Thanks!

Yeah, I get all that. Eric may prefer email, but when that doesn't get the desired result, might want to seek an alternate route....like using a phone.

Given the nature of your situation and the timeframe involved, never once actually calling, yet opting for Facebook instead, seems a bit odd.

What exactly is the down side to picking up the phone and pushing 10 buttons to seek direct contact, rather than waiting days for an email?

You're acting like a fucking child. Asking why you wouldn't CALL them is somehow confusing to you?

"Call them....like using a phone?!? Why do THAT when I can spend days sending emails, with zero result, and chew someone out of Facebook!!!!"

Who in their right mind would dispute the potential "benefit" of making a damn phone call?

Email after email after email....but that phone thing, shit that NEVER works.

Again, what is the DOWN SIDE to picking up a phone and seeking DIRECT contact?

Congratulations, out of a possible .

Let's ignore a couple things for a minute:

1. That email is obviously their preferred communication mode, given that they have day jobs and probably can't answer the phone 95% of the time.


2. That regardless of how many other communication modes I chose not to employ (smoke signals, fax, certified mail, etc.) it's not an excuse for them to ignore their primary method of contact.

Assume that instead of communicating via Facebook and getting Eric's wife, I call and get Eric's wife. I explain that it's disheartening to see that my emails are going ignored while frivolous Facebook status updates are being posted. Debbie apologizes(exactly as she did on Facebook) and tells me she'll send the correct part out (exactly as she did on Facebook.)

Wow! We're communicating via phone now, and achieving exactly the same thing!

Eleven days go by, and I don't get anything in the mail as promised. I call and get Eric himself, just as I did with my third email. He reneges on his wife's commitment (exactly as he did via email) and refuses to send me the correct part, stating that I must pay extra money because of his mistake in the form of shelling out for return shipping. I refuse to accept this and Eric tells me off (exactly as what happened in the email.)

For someone who claims that I'm "acting like a f-ing child", it seems as though you can't understand that the root of the problem here isn't the communication method, which has been working great for over a decade now, and which we are currently employing. It's that Eric topped off his already bad customer service with a reneged promise.

No matter how I got in touch with them, Eric still would have backtracked on his wife's commitment after making me wait for over a week thinking I had already gotten the problem fixed and that my part was in the mail.

That reneged commitment, and not any action of mine, is what made this whole situation go from mildly annoying to outright rage-inducing.

Not the place for this