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Posted: 11/20/2016 10:35:11 PM EDT
Grip screw bushing split in half, fell out. Since this is shitty workmanship, I contacted RIA. Said they'd get back to me. Been a week. Contacted again, told to wait more. I could just buy a grip screw bushing, but I don't see why I should since I haven't mistreated the gun. In fact, it's new with 14 rounds through it. I guess my question is, with all the praise for RIA, why is their customer service so useless?
Link Posted: 11/20/2016 10:48:50 PM EDT
[#1]
Order a couple from Brownells or someplace else.

Do you want to replace a crappy part with another crappy part or spend a few bucks to get a quality one?
Link Posted: 11/20/2016 11:03:46 PM EDT
[#2]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Order a couple from Brownells or someplace else.

Do you want to replace a crappy part with another crappy part or spend a few bucks to get a quality one?
View Quote


I mostly don't want to have to pay for something that's the company's poor craftmanship at fault. I understand what you're saying but there are more than a few gun companies that are pushing crap and not standing behind their products let alone their own warranties. I feel the public let's this stuff slide too much.
Link Posted: 12/20/2016 2:29:30 PM EDT
[#3]
How did it just fall out? Tell the whole story...
Link Posted: 1/3/2017 12:56:26 AM EDT
[#4]
I had a bad one on a new Ruger.  Just bought a 4 pack for a couple of bucks.
Link Posted: 1/19/2017 7:02:05 PM EDT
[#5]
If you want to stand on principle, don't let me stop you.

But I am pretty sure you can buy BETTER grip screw bushings from someone like Wilson, Brown, etc. for less hassle than you will get trying to get RIA to give you one free replacement.  And while you are at it, you can Loctite them in properly.
Link Posted: 1/24/2017 11:52:00 PM EDT
[#6]
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