I'm curious if anyone else has had the same experience with the Froglube company. We have several guns in our collection (my sister and I) and the one thing that we hate is the smell of the cleaning supplies so I've been researching Froglube for quite awhile. I know a lot of guys don't mind the smell but we hate it and even though we clean the guns in the garage the smell permeates everything in there for several days afterwards and every time we open the door into the house the smell goes all through it too. I thought Froglube might be the answer but I didn't want to jump in without trying it out on a small scale first.
So, about two months ago I contacted Froglube and asked if I could get a sample kit. There's only one "dealer" listed in my whole city and it's on the complete other side which is difficult for me since I have a disability. I got a Email back from a guy named Larry Lasky who said he'd be happy to send me a sample kit and thanked me for my interest and the usual stuff. He and carbon copied/forwarded the request to someone else in the company named "Ryan" instructing him to send me a sample kit. That guy asked me to verify my address, which I did, and said he would send the sample right out and I thanked him for the samples.. After a couple weeks I hadn't received anything so I contacted them to see if they had sent it and maybe it got lost along the way (our USPS is terrible here). I got another Email apologizing for them not sending it out yet and he was out of the office but on his way back at that moment and would ship the samples as soon as he got to the office. I thanked him again and waited for the sample to arrive. After another week and a half or so it still hadn't arrived so I emailed them and asked if they could check and see if it had been sent and maybe got lost in the mail but I got no response. After a couple more weeks it still hadn't arrived so I emailed one more time to ask about the sample but, again, no response.
I was really confused, it didn't make sense, why tell someone you would send them a sample and then not do it when it's going to cause you to lose business? If they sent it and it got lost why wouldn't they just say they sent it and they don't know what happened after that. It just didn't make sense so then I started looking around and I saw other cases of people who had the same experience. So I'm curious, since so many people here have dealt with Froglube, if anyone here has had similar issues with them not sending samples after agreeing to?