Surefire G2 LED finally broke... UPDATE

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[ARCHIVED THREAD] - Surefire G2 LED finally broke... UPDATE

Posted: 7/27/2014 3:11:19 AM EDT

I received this light for Father' Day a while back. It's the dual output version in forest green. It's been nothing but reliable; I couldn't be happier. The other day, the low output quit working. It goes straight to high output. For the hell of it, I tried fresh batteries. I'm thinking it's the tailcap. We'll see what Surefire says...

Posted: 7/27/2014 8:47:23 AM EDT

[#1]

That's unfortunate. Don't worry, Surefire will make it right.

Posted: 7/27/2014 1:40:13 PM EDT

[#2]

I have the same, hope it works out.

Great little lights.

Posted: 7/27/2014 3:36:56 PM EDT

[#3]

Get the clicky. You won't regret it.

Posted: 7/27/2014 7:16:04 PM EDT

[#4]

SureFire has top-notch customer service. Give them a call, don't email them, and they will get you taken care of. They stand behind their products 100% .

Posted: 7/28/2014 12:49:08 AM EDT

[#5]

I haven't heard anything back yet, so I'll give them a call tomorrow. The G2 LEDs are damn good lights. Best bang for the buck; like a sore dick, you can't beat it.

Posted: 7/28/2014 2:11:07 PM EDT

[#6]

Quote History

Quoted:
. Give them a call, don't email them, and they will get you taken care of.

View Quote

+1 they are notoriously bad about returning emails, but if you call them they'll issue you an RMA right there over the phone so you can mail it in.

Posted: 7/29/2014 12:42:02 PM EDT

[#7]

Quote History

Quoted:

+1 they are notoriously bad about returning emails, but if you call them they'll issue you an RMA right there over the phone so you can mail it in.

View Quote View All Quotes

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Quote History

Quoted:

Quoted:
. Give them a call, don't email them, and they will get you taken care of.

+1 they are notoriously bad about returning emails, but if you call them they'll issue you an RMA right there over the phone so you can mail it in.

I called and they did just that. I'll be sending it off tomorrow.

Does anyone know the approx. turnaround for an item such as a G2 LED? I have a backup so I'm not too worried.

Posted: 7/29/2014 8:40:34 PM EDT

[#8]

I've done 3-4 warranty claims with them, and I always had the item back well within 2 weeks.

Posted: 7/29/2014 8:49:37 PM EDT

[#9]

Seriously, these things are MUCH better than the original tailcap.
http://www.surefire.com/catalog/product/view/id/314/s/click-on-lock-out-tailcap-z59/category/27/

Posted: 7/30/2014 5:30:16 PM EDT

[#10]

My ancient G2 Nitrolon came with the flip-up infrared filter (which is a cool accessory). The flip-up quit latching in the closed position so I sent Surefire an E M A I L. Repair Technician Jasmes Scannell responded the next morning with an email containing return instructions and a authorization number. I mailed it to them first class and it was back (looked like a new replacement) in less than a week, no charge, via priority mail.
I was crazy about my light in the first place and this experience was very satisfactory. KUDOS to James and SureFire. Top Notch, Grade A, Ichi Ban.!!

Posted: 7/30/2014 6:04:03 PM EDT

[#11]

Just wanted to echo the comments about SureFire customer service. They hooked me up big time.

Posted: 7/30/2014 8:14:42 PM EDT

[#12]

Quote History

Quoted:
Seriously, these things are MUCH better than the original tailcap.
http://www.surefire.com/catalog/product/view/id/314/s/click-on-lock-out-tailcap-z59/category/27/

View Quote

Depends if you're weapon mounting or not I prefer the twisty for everything, but on a weaponlight if you push and under stress you won't notice, but you will click it and when you let go the light will still be on which can be bad.

Posted: 7/30/2014 8:35:22 PM EDT

[#13]

Quote History

Quoted:

Depends if you're weapon mounting or not I prefer the twisty for everything, but on a weaponlight if you push and under stress you won't notice, but you will click it and when you let go the light will still be on which can be bad.

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
Seriously, these things are MUCH better than the original tailcap.
http://www.surefire.com/catalog/product/view/id/314/s/click-on-lock-out-tailcap-z59/category/27/

Depends if you're weapon mounting or not I prefer the twisty for everything, but on a weaponlight if you push and under stress you won't notice, but you will click it and when you let go the light will still be on which can be bad.

Surefire doesn't make a pressure switch for the G2, do they?

Does anyone else make one that will work?

Posted: 8/1/2014 12:50:37 AM EDT

[#14]

Well, I sent it off today via UPS. Expected to get there Tuesday. I'll post the results...

Posted: 8/1/2014 12:52:20 AM EDT

[#15]

Quote History

Quoted:
Seriously, these things are MUCH better than the original tailcap.
http://www.surefire.com/catalog/product/view/id/314/s/click-on-lock-out-tailcap-z59/category/27/

View Quote

If it only came in forest green...

Posted: 8/1/2014 10:29:42 AM EDT

[#16]

Quote History

Quoted:

Surefire doesn't make a pressure switch for the G2, do they?

Does anyone else make one that will work?

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
Seriously, these things are MUCH better than the original tailcap.
http://www.surefire.com/catalog/product/view/id/314/s/click-on-lock-out-tailcap-z59/category/27/

Depends if you're weapon mounting or not I prefer the twisty for everything, but on a weaponlight if you push and under stress you won't notice, but you will click it and when you let go the light will still be on which can be bad.

Surefire doesn't make a pressure switch for the G2, do they?

Does anyone else make one that will work?

Nope I do not believe so.

Posted: 8/12/2014 4:04:53 PM EDT

[#17]

I just got off the phone with SureFire (update on my repair) and they informed me a new light is in route via UPS.

Scheduled to get here Friday. I'm pretty excited as my light was at least 4 years old. Awesome customer service...

Turnaround time will be 15 days from it leaving my hands to returning to my hands. Not bad considering I'm getting a new light (the latest 320 lumens unit). My older light was around 200 lumens I believe.

Posted: 8/14/2014 12:00:31 AM EDT

[#18]

Posted: 8/14/2014 7:48:06 PM EDT

[#19]

The XM/UM tailcap will fit on the G series lights. That will allow for ST and SR switches.

Mark

Posted: 8/16/2014 2:56:41 AM EDT

[#20]

Well, the gentleman I spoke with was wrong, I received a brand new 200 lumen replacement, the same as the one I sent in. With that said, I have a brand new light and couldn't be happier.

I did get a sweet decal.

[ARCHIVED THREAD] - Surefire G2 LED finally broke... UPDATE

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