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Posted: 9/4/2016 9:56:48 PM EDT
[#1]
Quoted:
Just sent an email to Aimpoint about my h1 crapping out. Don't have my reciept anymore so I will be documenting the process to get it repaired. Only setting 11 and 12 are working now. It's been a truck gun optic. you know, its a dumb question, but did you try changing the battery? |
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Posted: 9/4/2016 9:58:27 PM EDT
[#2]
Quote HistoryQuoted:
you know, its a dumb question, but did you try changing the battery? Quote HistoryQuoted:
Quoted:
Just sent an email to Aimpoint about my h1 crapping out. Don't have my reciept anymore so I will be documenting the process to get it repaired. Only setting 11 and 12 are working now. It's been a truck gun optic. you know, its a dumb question, but did you try changing the battery? My first thought. |
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Posted: 9/4/2016 10:00:33 PM EDT
[#3]
Quote HistoryQuoted:
you know, its a dumb question, but did you try changing the battery? Quote HistoryQuoted:
Quoted:
Just sent an email to Aimpoint about my h1 crapping out. Don't have my reciept anymore so I will be documenting the process to get it repaired. Only setting 11 and 12 are working now. It's been a truck gun optic. you know, its a dumb question, but did you try changing the battery? Why of course. Two different batteries from two different brands. Both new from wallyworld. 
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Posted: 9/4/2016 10:02:06 PM EDT
[#4]
While the failure rate is pretty low on a aimpoints I have had 2 T1s "fail" ..... Never had any issues or seen any with the Comp series
Both times I dealt with John Enloe .... I highly advise you deal with him John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] |
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Posted: 9/4/2016 10:03:30 PM EDT
[#5]
Quote HistoryQuoted:
While the failure rate is pretty low on a aimpoints I have had 2 T1s "fail" ..... Never had any issues or seen any with the Comp series Debating going back to m4 now. |
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Posted: 9/4/2016 10:04:13 PM EDT
[#6]
Quote HistoryQuoted:
While the failure rate is pretty low on a aimpoints I have had 2 T1s "fail" ..... Never had any issues or seen any with the Comp series Both times I dealt with John Enloe .... I highly advise you deal with him John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] I'll ask for him on the reply back. Thank you. |
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Posted: 9/4/2016 10:25:56 PM EDT
[#7]
In.
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Posted: 9/4/2016 10:49:09 PM EDT
[#8]
I'm four for four with micro successes. Since 2011
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Posted: 9/4/2016 11:28:44 PM EDT
[#9]
Quoted:
I will be documenting the process to get it repaired. What "process" needs documenting? Color me curious, but most people know how to contact a company. I'm missing something here. 
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Posted: 9/4/2016 11:30:11 PM EDT
[#10]
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What "process" needs documenting? Quote HistoryQuoted:
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I will be documenting the process to get it repaired. What "process" needs documenting? My person experience dealing with them. And seeing how easy it is. Surefire was a breeze. Hopefully Aimpoint is as well. It's got a larue mount if that matters ...
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Posted: 9/4/2016 11:35:32 PM EDT
[#11]
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My person experience dealing with them. And seeing how easy it is. Surefire was a breeze. Hopefully Aimpoint is as well. It's got a larue mount if that matters ...
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I will be documenting the process to get it repaired. What "process" needs documenting? My person experience dealing with them. And seeing how easy it is. Surefire was a breeze. Hopefully Aimpoint is as well. It's got a larue mount if that matters ...
Aimpoint is easy to deal with as well. |
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Posted: 9/4/2016 11:49:25 PM EDT
[#12]
I had an ML3 go down. The LED would change brightness between shots and if you just tapped the sight. Shipped it to VA. They told me it had to go back to Sweden to be repaired. I don't think I needed the receipt. They sent it from there and I had it back in about a month. Only cost me shipping to VA. It was about 5-6 years old at the time.
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Posted: 9/5/2016 8:02:04 AM EDT
[#13]
I hope people end up remembering this thread. Aimpoints are phenomenal sights but no brand is 100%.
On a positive note, I have owned at least 10 Aimpoints and have had zero issues. |
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Posted: 9/8/2016 9:34:37 AM EDT
[#14]
No reply as of yet.
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Posted: 9/11/2016 5:00:50 PM EDT
[#15]
Last month, I bought a new Carbine Optic that didn't work right out of the box. I sent two e-mails to Aimpoint, but never heard back. I ended up simply boxing it up and mailing it to them. They got it last Friday and I'm waiting to hear from them on what they will do.
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Posted: 9/11/2016 6:50:46 PM EDT
[#16]
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Aimpoint is easy to deal with as well. Quote HistoryQuoted:
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I will be documenting the process to get it repaired. What "process" needs documenting? My person experience dealing with them. And seeing how easy it is. Surefire was a breeze. Hopefully Aimpoint is as well. It's got a larue mount if that matters ...
Aimpoint is easy to deal with as well. I don't trust anyone. Any company can screw things up. I suppose that attitude can be a bit counterproductive. But I've had my share of duds from reputable sources. |
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Posted: 9/11/2016 10:04:36 PM EDT
[#17]
Quote HistoryQuoted:
Last month, I bought a new Carbine Optic that didn't work right out of the box. I sent two e-mails to Aimpoint, but never heard back. I ended up simply boxing it up and mailing it to them. They got it last Friday and I'm waiting to hear from them on what they will do. John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] |
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Posted: 9/20/2016 12:08:46 AM EDT
[#18]
Quote HistoryQuoted:
John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] Quote HistoryQuoted:
Quoted:
Last month, I bought a new Carbine Optic that didn't work right out of the box. I sent two e-mails to Aimpoint, but never heard back. I ended up simply boxing it up and mailing it to them. They got it last Friday and I'm waiting to hear from them on what they will do. John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] Going to have to go this route. No reply yet. |
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Posted: 9/21/2016 12:46:03 AM EDT
[#19]
Quote HistoryQuoted:
Last month, I bought a new Carbine Optic that didn't work right out of the box. I sent two e-mails to Aimpoint, but never heard back. I ended up simply boxing it up and mailing it to them. They got it last Friday and I'm waiting to hear from them on what they will do. Same for me last winter as far as dead out of the box. Ended up being a bad switch, if I remember right. They had to send it back to the Sweden, so it took a while to get it back. I paid return shipping to Virginia and they paid for it going back to the factory and then the return shipping to me. I believe I called first and then we eventually began corresponding via email. The rep I dealt with (different from the one recommended in this thread) was helpful and fairly responsive. It wasn't over the top service but acceptable and professional. |
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Posted: 9/22/2016 8:48:17 PM EDT
[#20]
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Going to have to go this route. No reply yet. Quote HistoryQuoted:
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Last month, I bought a new Carbine Optic that didn't work right out of the box. I sent two e-mails to Aimpoint, but never heard back. I ended up simply boxing it up and mailing it to them. They got it last Friday and I'm waiting to hear from them on what they will do. John Enloe Manager, Marketing & Technical Support Aimpoint Inc, USA 14103 Mariah Court Chantilly, VA 20151 Phone: +1 (703)263-9795 ext 223 Fax: +1 (703)263-9463 [email protected] Going to have to go this route. No reply yet. Call his extension. He is easy to get ahold of by phone. I too tried email and it took two tries before he replied and asked that I call him. |
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Posted: 9/23/2016 9:02:55 PM EDT
[#21]
John is a prompt and good guy to deal with. All of our Aimpoint's that went tits up got RMA'd and returned either fixed or replaced at no cost to the Air Force. I wasn't aware that he handled civilian accounts.
S/F Al |
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Posted: 9/26/2016 7:37:32 PM EDT
[#22]
John replied to my e-mail within one business day. My sight is on vacation in Sweden and should be back in a week or so.
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Posted: 9/26/2016 7:38:59 PM EDT
[#23]
Quote HistoryQuoted:
John replied to my e-mail within one business day. My sight is on vacation in Sweden and should be back in a week or so. Got it back today. An automated email. For the everyday person, they don't have johns info. |
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