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Posted: 4/19/2016 8:23:41 PM EDT
[#1]
Quote HistoryQuoted:
Sent 2 sights separately in on Feb 19th Received email saying payment prossing on Mar 16th Called today, was told both checks are being mailed out today. 2 checks in my mailbox today. Woohoo! 
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Posted: 4/19/2016 9:04:55 PM EDT
[#2]
Eotech was kind enough to send me another check for 2 of my sights ($853)
When I called to inquire why they sent two payments, the guy said "Oh, looks like it was a clerical error, would you please send it back" Seems somewhat odd that they have that poor of control over their accounting |
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Posted: 4/19/2016 9:44:52 PM EDT
[#3]
Return submitted 3/17
Approved same day Sent 3/18 Arrived 3/21 Email from EOtech stating received 4/1 Check arrived 4/19 Just a hair over 30 days, not bad. |
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Posted: 4/19/2016 10:31:26 PM EDT
[#4]
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Posted: 4/27/2016 12:38:17 AM EDT
[#5]
how many can you send in? I have something like 15 Eotechs...
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Posted: 4/27/2016 1:03:27 AM EDT
[#6]
Has anyone used Fed Ex to ship to Eotech?
I do a lot of shipping and trust their tracking system much more than USPS... Even UPS is better... |
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Posted: 4/27/2016 1:07:13 PM EDT
[#7]
Quote HistoryQuoted:
how many can you send in? I have something like 15 Eotechs... I have not heard of a limit. I sent two and kept my 2015 512 XBOW. I am not worried about subtle POI shift at crossbow range. |
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Posted: 4/27/2016 6:18:00 PM EDT
[#8]
Mine took 6 weeks from submittal to check in hand.
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Posted: 4/27/2016 8:50:52 PM EDT
[#9]
3/18/16: Refund request submitted for $499 for 1 model 517.
3/18/16: Refund request approved. (about 1 hour later) 3/21/16: Package shipped, USPS priority. 3/24/16: Package delivered to Eotech. 4/1/16: Email stating it was received by Eotech. 4/18/16: Check received in mail. EXACTLY 1 MONTH |
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Posted: 4/28/2016 8:51:09 PM EDT
[#10]
Everything seemed to be going well. However as of this post my check is nowhere to be found. I do believe others have experienced this. A Eotech representative states check was in fact mailed. 13 days have passed without receiving the check. I spoke with a Eotech representative on 04-25-16 and they stated to wait one more week. If I don't receive it they have to do a stop payment on the check. The process to get another check issued will be 3 to 4 additional weeks. Any others actually receive their check weeks after the stated mailing date? I know the USPS is horrible in many respects. However 13 days for First Class mail? Thumbs tired of twiddling.
RAR submitted 2-27-16 Refund request approved 3-01-16 Shipped FedEx ground 3-07-16 Received/Signed for 3-10-16 Refund Processing Email 4-01-16 Check mailed 04-15-16 Received payment: ? |
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Posted: 4/28/2016 8:58:35 PM EDT
[#11]
Quote HistoryQuoted:
Has anyone used Fed Ex to ship to Eotech? I do a lot of shipping and trust their tracking system much more than USPS... Even UPS is better... I used FedEx ground. When it counts, FedEx is the only shipper I will use in the US. I pay the little extra for signature required. With my FedEx account I have access to the image of the person who signed. In this case with Eotech A. Alverado signed for my package as others have reported. I ship and recieved many packages. I almost always have some trouble whenever USPS is involved! Save yourself the headache and use FedEx. Remember, "Pennywise pound foolish." |
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Posted: 4/28/2016 9:13:26 PM EDT
[#12]
Quote HistoryQuoted:
how many can you send in? I have something like 15 Eotechs... I just heard back yesterday, they are only giving msrp from the time the sight was manufactured, not the current msrp. I.E. 2004 552 is $410, 2007 552 is $440 etc |
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Posted: 4/30/2016 7:54:47 AM EDT
[#13]
Request for refund sent to EOTech: about 1 March 2016
Sight shipped by me/arrived EOTech 1/4 April 2016 Check shipped: 1 Apr 2016 (according to their customer service - check had not arrived by 29 April, called them and they said it must be lost in the mail; expect a replacement check in 4-6 weeks <grrrr!>) 2nd check Delivered: TBA Refunded: TBA Anyone else have a check "lost in the mail"? |
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Posted: 4/30/2016 2:21:39 PM EDT
[#14]
Quote HistoryQuoted:
Request for refund sent to EOTech: about 1 March 2016 Sight shipped by me/arrived EOTech 1/4 April 2016 Check shipped: 1 Apr 2016 (according to their customer service - check had not arrived by 29 April, called them and they said it must be lost in the mail; expect a replacement check in 4-6 weeks <grrrr!>) 2nd check Delivered: TBA Refunded: TBA Anyone else have a check "lost in the mail"? I think somebody told you some bunk info about the first check. It's been an avg of about 2 months from request to receiving the check if not more. |
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Posted: 4/30/2016 2:45:44 PM EDT
[#15]
Request sent: 12-12-2015
Request approved: 12-14-2015 Shipped: 4-26-2016 Received: 4-27-2016 Confirmation Rec and refund "3-4 weeks out' email: 5-18-2016 Refund in hand: PENDING |
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Posted: 4/30/2016 2:52:58 PM EDT
[#16]
Quote HistoryQuoted:
Request for refund sent to EOTech: about 1 March 2016 Sight shipped by me/arrived EOTech 1/4 April 2016 Check shipped: 1 Apr 2016 (according to their customer service - check had not arrived by 29 April, called them and they said it must be lost in the mail; expect a replacement check in 4-6 weeks <grrrr!>) 2nd check Delivered: TBA Refunded: TBA Anyone else have a check "lost in the mail"? I have 2 lost checks. They sent them April 15th and still no check. I asked if they could resend them and waiting on response. |
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Posted: 4/30/2016 4:15:53 PM EDT
[#17]
Quote HistoryQuoted:
I used FedEx ground. When it counts, FedEx is the only shipper I will use in the US. I pay the little extra for signature required. With my FedEx account I have access to the image of the person who signed. In this case with Eotech A. Alverado signed for my package as others have reported. I ship and recieved many packages. I almost always have some trouble whenever USPS is involved! Save yourself the headache and use FedEx. Remember, "Pennywise pound foolish." Quote HistoryQuoted:
Quoted:
Has anyone used Fed Ex to ship to Eotech? I do a lot of shipping and trust their tracking system much more than USPS... Even UPS is better... I used FedEx ground. When it counts, FedEx is the only shipper I will use in the US. I pay the little extra for signature required. With my FedEx account I have access to the image of the person who signed. In this case with Eotech A. Alverado signed for my package as others have reported. I ship and recieved many packages. I almost always have some trouble whenever USPS is involved! Save yourself the headache and use FedEx. Remember, "Pennywise pound foolish." Oh yes, I'll remember! Thanks! Still need to get mine shipped... |
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Posted: 5/3/2016 6:13:24 PM EDT
[#18]
Whats the current process to return one? Mine is fine but the battery went dead just sitting. Everything done by email?
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Posted: 5/3/2016 6:24:45 PM EDT
[#19]
Quote HistoryQuoted:
Whats the current process to return one? Mine is fine but the battery went dead just sitting. Everything done by email? Nevermind, found the info. |
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Posted: 5/7/2016 2:09:41 AM EDT
[#20]
Has anyone noticed that the time for them to process and confirm delivery seems to be taking longer this month? I wonder if a second wave of shipments has come in.
My FedEx shipment was signed for and delivered on 4/20 (17 days) and I still haven't gotten the refund processing email. My other Eotech that I sent in they only took 11 days. Hmmmm.... I guess I will have to give them a call on Monday and see what's up. |
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Posted: 5/7/2016 2:23:20 PM EDT
[#21]
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day.
Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: TBD Received payment: TBD |
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Posted: 5/10/2016 2:02:29 PM EDT
[#22]
Have two requests with them, first for 512, 551, and 502
04-25-16 Request sent 04-26-16 Request approved 05-02-16 optics sent ??-??-?? Refund received Second is my Eolad 2 Socom 05-03-16 Request sent 05-05-16 Email received from Dan lelko asking for picture to verify my model 05-05-16 replied same day ??-??-?? Request approved ??-??-?? Refund received |
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Posted: 5/10/2016 2:04:52 PM EDT
[#23]
Quote HistoryQuoted:
Has anyone noticed that the time for them to process and confirm delivery seems to be taking longer this month? I wonder if a second wave of shipments has come in. My FedEx shipment was signed for and delivered on 4/20 (17 days) and I still haven't gotten the refund processing email. My other Eotech that I sent in they only took 11 days. Hmmmm.... I guess I will have to give them a call on Monday and see what's up. It's been a week and I haven't even gotten an RMA for my Eolad. Before it was same or next day. |
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Posted: 5/10/2016 4:59:34 PM EDT
[#24]
Quote HistoryQuoted:
I just heard back yesterday, they are only giving msrp from the time the sight was manufactured, not the current msrp. I.E. 2004 552 is $410, 2007 552 is $440 etc Quote HistoryQuoted:
Quoted:
how many can you send in? I have something like 15 Eotechs... I just heard back yesterday, they are only giving msrp from the time the sight was manufactured, not the current msrp. I.E. 2004 552 is $410, 2007 552 is $440 etc Is there a link to the price history for each model to use as a guide? |
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Posted: 5/10/2016 5:43:12 PM EDT
[#25]
4/4/16 completed online return form.
4/4/16 received email with shipping instructions 4/5/16 Shipped 4/7/16 optic arrived at EOTech 4/25/16 received email saying it was approved and to wait 3 - 4 weeks for the check. 5/10/16 waiting for the check UPDATE: Received the check yesterday. 6/6/2016 |
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Posted: 5/10/2016 10:49:16 PM EDT
[#26]
Quote HistoryQuoted:
Is there a link to the price history for each model to use as a guide? Quote HistoryQuoted:
Quoted:
Quoted:
how many can you send in? I have something like 15 Eotechs... I just heard back yesterday, they are only giving msrp from the time the sight was manufactured, not the current msrp. I.E. 2004 552 is $410, 2007 552 is $440 etc Is there a link to the price history for each model to use as a guide? Ask for the current MSRP, they'll let you know 
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Posted: 5/11/2016 9:12:47 PM EDT
[#27]
XPS2-2
Applied: 5/9/16 Approved: 5/10/16 AAmmount: $499 Shipped: TBD Refund Received: TBD |
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Posted: 5/13/2016 10:00:38 PM EDT
[#28]
Quote HistoryQuoted:
It's been a week and I haven't even gotten an RMA for my Eolad. Before it was same or next day. Quote HistoryQuoted:
Quoted:
Has anyone noticed that the time for them to process and confirm delivery seems to be taking longer this month? I wonder if a second wave of shipments has come in. My FedEx shipment was signed for and delivered on 4/20 (17 days) and I still haven't gotten the refund processing email. My other Eotech that I sent in they only took 11 days. Hmmmm.... I guess I will have to give them a call on Monday and see what's up. It's been a week and I haven't even gotten an RMA for my Eolad. Before it was same or next day. I finally called today to ask for an update. Their system was conveniently "down for routine maintenance and to call back in a week for an update". That seems a bit convenient. Especially considering I couldn't get a straight answer as to when the "routine" maintenance started. Oh well. Guess I'll call again next week and hope that I got lucky and check is in this months run (I doubt it though...lol) |
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Posted: 5/14/2016 11:31:52 AM EDT
[#29]
Approved for $550 on an XPS2 from 2012 and for $600 on an EXPS2 from 2013. Sent the XPS off Thursday (5/12), the EXPS will be sent Monday (5/16).
I'm really going to miss these sights. I'm not handling the transition to Aimpoint very well at all, almost feels like stepping down to an inferior optic. 
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Posted: 5/14/2016 5:43:28 PM EDT
[#30]
Quote HistoryQuoted:
Approved for $550 on an XPS2 from 2012 and for $600 on an EXPS2 from 2013. Sent the XPS off Thursday (5/12), the EXPS will be sent Monday (5/16). I'm really going to miss these sights. I'm not handling the transition to Aimpoint very well at all, almost feels like stepping down to an inferior optic. Then why RMA your 'techs if you were happy with them? |
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Posted: 5/14/2016 9:38:51 PM EDT
[#31]
Quote HistoryQuoted:
Then why RMA your 'techs if you were happy with them? Quote HistoryQuoted:
Quoted:
Approved for $550 on an XPS2 from 2012 and for $600 on an EXPS2 from 2013. Sent the XPS off Thursday (5/12), the EXPS will be sent Monday (5/16). I'm really going to miss these sights. I'm not handling the transition to Aimpoint very well at all, almost feels like stepping down to an inferior optic. Then why RMA your 'techs if you were happy with them? Not waterproof, not nitrogen sealed as advertised. Why pay top dollar for not top dollar optics? If Primary Arms would offer a circle reticle it'd be just as good and probably do better on battery life as well. |
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Posted: 5/15/2016 10:18:31 AM EDT
[#32]
Quote HistoryQuoted:
Then why RMA your 'techs if you were happy with them? Quote HistoryQuoted:
Quoted:
Approved for $550 on an XPS2 from 2012 and for $600 on an EXPS2 from 2013. Sent the XPS off Thursday (5/12), the EXPS will be sent Monday (5/16). I'm really going to miss these sights. I'm not handling the transition to Aimpoint very well at all, almost feels like stepping down to an inferior optic. Then why RMA your 'techs if you were happy with them? Obviously I've held off on doing so for quite a while. Originally, I had planned on keeping these optics, but I've since heard too many stories of failure and even had it happen to a friend of mine (his lost the nitrogen and the dot became blurry). I figure if it's likely I'm going to eventually send them in for repair, might as well send them in for refunds and buy something that hooefully won't ever need repair. The H1 I'm using is different but I'm getting used to it. It just seems like the larger sight picture of the Eotechs helped me get on target quicker. |
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Posted: 5/15/2016 4:39:59 PM EDT
[#33]
I sent in my request this afternoon, after my xps2 failed me this morning at a match.
Just curious though; the amount that you request, is that supposed to include the $15 for shipping? |
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Posted: 5/15/2016 10:09:13 PM EDT
[#34]
Quote HistoryQuoted:
I sent in my request this afternoon, after my xps2 failed me this morning at a match. Just curious though; the amount that you request, is that supposed to include the $15 for shipping? No, they add it afterwards. |
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Posted: 5/25/2016 10:12:51 AM EDT
[#35]
Applied: 5/3/16
Approved: 5/3/16 Optic Received: 5/16/16 Received Payment: TBD |
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Posted: 6/2/2016 11:35:44 PM EDT
[#36]
Quote HistoryQuoted:
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day. Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: 2 JUN 16 Received payment: TBD (ETA 23JUN-2 JUL) Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... |
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Posted: 6/3/2016 12:24:14 AM EDT
[#37]
Quote HistoryQuoted:
Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... Quote HistoryQuoted:
Quoted:
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day. Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: 2 JUN 16 Received payment: TBD (ETA 23JUN-2 JUL) Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... Good luck... I got that same email 6 weeks ago. No check still |
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Posted: 6/3/2016 10:09:53 AM EDT
[#38]
Quote HistoryQuoted:
Good luck... I got that same email 6 weeks ago. No check still Quote HistoryQuoted:
Quoted:
Quoted:
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day. Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: 2 JUN 16 Received payment: TBD (ETA 23JUN-2 JUL) Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... Good luck... I got that same email 6 weeks ago. No check still I received the same email yesterday as well. |
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Posted: 6/6/2016 4:30:49 PM EDT
[#39]
I sent in an exps2 and an xps2
-Submitted: 4/28 -Approved: 4/29 -Item shipped: 5/3 -Item received: 5/4 -Refund check received: 6/6 I received no confirmation email after they received my eotechs. The check just showed up today  |
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Posted: 6/6/2016 4:59:45 PM EDT
[#40]
Received check today. Mailed sites on April 27th.
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Posted: 6/7/2016 6:47:32 AM EDT
[#41]
EXPS2-2
-Submitted: 4/27 -Approved: 4/27 -Item shipped: 4/27 -Item received: 4/29 -Refund check received: 6/6 I did not receive any confirmation either. Check just showed up in the mail! |
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Posted: 6/8/2016 5:06:55 PM EDT
[#42]
Return claim filed: 14 January 2016
Email authorization: 21 January 2016 Shipped out unit (1): 28 January 2016 Delivered: 1 February 2016 Phone call for update: 14 April 2016 - call back in a few weeks, no info Phone call for update: 5 May 2016 - can't find anything, will call back Phone call for update: 11 May 2016 - found sight/claim, check will mail next week Phone call for update: 8 June 2016 - check didn't mail, not sure why, don't know when next checks will be issued-could be awhile. Received payment: still TBD - again & again Very frustrated with the process. The customer service person I talked to today couldn't even give me a reasonable answer why the check didn't ship four weeks ago. He had to put me on hold then talk to the manager. He said the manager couldn't give him a reason other than there must be something I didn't include in the claim - but as I told him, there are only four items, and I included every one: model, serial number, manufacture date, $. I even told him I could send him the "Return Authorization Request" e-mail that has all the items when EOTech approved the request. He couldn't give me an answer, just that it will be quite awhile before they run another series of checks. Not happy. |
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Posted: 6/17/2016 8:23:51 PM EDT
[#43]
Quote HistoryQuoted:
Return claim filed: 14 January 2016 Email authorization: 21 January 2016 Shipped out unit (1): 28 January 2016 Delivered: 1 February 2016 Phone call for update: 14 April 2016 - call back in a few weeks, no info Phone call for update: 5 May 2016 - can't find anything, will call back Phone call for update: 11 May 2016 - found sight/claim, check will mail next week Phone call for update: 8 June 2016 - check didn't mail, not sure why, don't know when next checks will be issued-could be awhile. Received payment: still TBD - again & again Very frustrated with the process. The customer service person I talked to today couldn't even give me a reasonable answer why the check didn't ship four weeks ago. He had to put me on hold then talk to the manager. He said the manager couldn't give him a reason other than there must be something I didn't include in the claim - but as I told him, there are only four items, and I included every one: model, serial number, manufacture date, $. I even told him I could send him the "Return Authorization Request" e-mail that has all the items when EOTech approved the request. He couldn't give me an answer, just that it will be quite awhile before they run another series of checks. Not happy. Everyone who has sent back their RDS using the process has received a refund. Let the process play out, and stop stressing. You will get paid
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Posted: 7/2/2016 10:16:19 PM EDT
[#44]
Got email June 2nd saying to allow 3-4 weeks for checks to arrive. Nothing yet.
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Posted: 7/19/2016 2:23:31 PM EDT
[#45]
Still no update on check.
Quote HistoryQuoted:
Return claim filed: 14 January 2016 Email authorization: 21 January 2016 Shipped out unit (1): 28 January 2016 Delivered: 1 February 2016 Phone call for update: 14 April 2016 - call back in a few weeks, no info Phone call for update: 5 May 2016 - can't find anything, will call back Phone call for update: 11 May 2016 - found sight/claim, check will mail next week Phone call for update: 8 June 2016 - check didn't mail, not sure why, don't know when next checks will be issued-could be awhile. Received payment: still TBD - again & again Very frustrated with the process. The customer service person I talked to today couldn't even give me a reasonable answer why the check didn't ship four weeks ago. He had to put me on hold then talk to the manager. He said the manager couldn't give him a reason other than there must be something I didn't include in the claim - but as I told him, there are only four items, and I included every one: model, serial number, manufacture date, $. I even told him I could send him the "Return Authorization Request" e-mail that has all the items when EOTech approved the request. He couldn't give me an answer, just that it will be quite awhile before they run another series of checks. Not happy. |
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Posted: 7/19/2016 2:24:12 PM EDT
[#46]
Still no update on check.
Quote HistoryQuoted:
Return claim filed: 14 January 2016 Email authorization: 21 January 2016 Shipped out unit (1): 28 January 2016 Delivered: 1 February 2016 Phone call for update: 14 April 2016 - call back in a few weeks, no info Phone call for update: 5 May 2016 - can't find anything, will call back Phone call for update: 11 May 2016 - found sight/claim, check will mail next week Phone call for update: 8 June 2016 - check didn't mail, not sure why, don't know when next checks will be issued-could be awhile. Received payment: still TBD - again & again Very frustrated with the process. The customer service person I talked to today couldn't even give me a reasonable answer why the check didn't ship four weeks ago. He had to put me on hold then talk to the manager. He said the manager couldn't give him a reason other than there must be something I didn't include in the claim - but as I told him, there are only four items, and I included every one: model, serial number, manufacture date, $. I even told him I could send him the "Return Authorization Request" e-mail that has all the items when EOTech approved the request. He couldn't give me an answer, just that it will be quite awhile before they run another series of checks. Not happy. |
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Posted: 7/19/2016 6:55:18 PM EDT
[#47]
Called to check on my status today. I got the email to expect it in 3-4 weeks on 6/2....
They said the check will go out at the end of this week or early next week. |
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Posted: 7/20/2016 12:02:34 AM EDT
[#48]
7/13/16- Submitted form for a 512
7/14/16- Email acknowledgment 7/14/16- request approved w/ ETA advisory of eiiiiiigggghhhht to tweeeellllve weeks once received
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Posted: 7/20/2016 2:20:41 AM EDT
[#49]
Quote HistoryQuoted:
Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... Quote HistoryQuoted:
Quoted:
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day. Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: 2 JUN 16 Received payment: TBD (ETA 23JUN-2 JUL) Updated. Got email from EOTech today. Should have a check in 3-4 weeks..... UPDATE 2: Called yesterday. Refund is in the processing center and I'll get notified when it's ready. Customer Service rep didnt give me the number to the processing center. At this point I imagine EOTech reps go home and are like 
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Posted: 7/21/2016 7:59:15 PM EDT
[#50]
Are the current Eotechs out there ok? I wanted to get one but I dont want to buy something thats already fucked up
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