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Posted: 7/22/2016 12:05:43 AM EDT
[#1]
Quote HistoryQuoted:
Are the current Eotechs out there ok? I wanted to get one but I dont want to buy something thats already fucked up No they are not. They all have an inherent design flaw that cannot be fixed. EOTech's official stance is that you will have to re-zero as the temperature changes. If you are OK with that, buy an EOTech. If you are not OK with that then stay away, and get refunds for any you currently own, like we all did. |
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Posted: 7/22/2016 1:18:26 AM EDT
[#2]
The temperature change does not affect all units. Mine was minimal if any, with the POI shift. Mine DID have a moisture infiltration issue.
The temperatures it shifts at are pretty far below freezing. They are chaotic in that they don't shift evenly or predictably within the same unit even. With temperature, you will see predictable variance in vertical POI. That's just normal ballistics. The EOTech POI shifts were in every direction and were completely unpredictable. |
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Posted: 7/26/2016 11:19:40 PM EDT
[#3]
Refunds requested on 516 and 553 separately
Requested 7/25/16 553 @ $699.95 accepted on 7-27-16 516 @ $499.95 accepted on 7-27-16 ETA- packaged them tonight, they will go out on 7-28-16 ETA sent! ETA single check received for both units today. They only refunded me $15 for shipping on both units though even though I sent two separate boxes on two separate forms. |
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Posted: 7/27/2016 1:02:27 PM EDT
[#4]
Just got off the phone with the refund line, they said my checks are supposed to go out today. This is for sights I mailed in on 5/12 and 5/16.
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Posted: 7/27/2016 9:16:29 PM EDT
[#5]
The thing is all guns will shift zero in different temperatures. Air temperature and humidity all plays a role
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Posted: 7/29/2016 8:05:44 AM EDT
[#6]
Quote HistoryQuoted:
The thing is all guns will shift zero in different temperatures. Air temperature and humidity all plays a role Eotech released information that they knew their product was faulty, and that THEIR design was the cause of shift. With this information, it's hard to understand why you're interested in defending them? They admitted the fault, and it's such a big deal that they are willing to buy back any of their sights. For a company to decide to do that, they must understand that they messed up, as should the public/customers. |
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Posted: 7/30/2016 2:25:22 PM EDT
[#7]
5-11-16 sent in
7-30-16 check received |
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Posted: 7/30/2016 11:36:49 PM EDT
[#8]
UPDATE 3: GOT MY CHECK. FULL REQUESTED AMOUNT $490 accounted for sticker price on the box I sent in, plus North Carolina sales tax at the time of purchase. They added in shipping costs.
Took about 2 1/2 months total time. Quote HistoryQuoted:
My EOTech 512 from 2010 just shit the bed with reticle dimming issues making it impossible to pick up on a sunny day. Return claim filed 7 MAY 16 Email authorization 9 MAY 16 Shipped out units: 10 MAY 16 Delivered: 12 MAY 16 Refund Status Email: DID NOT RECEIVE Received payment: 30 JUL 16 |
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Posted: 8/2/2016 12:58:40 PM EDT
[#9]
Finally received my check yesterday (1 August 2016)!!!
Was worth the wait, but wow did it take a long time to go through the process! Quote HistoryQuoted:
Still no update on check. Quote HistoryQuoted:
Still no update on check. Quoted:
Return claim filed: 14 January 2016 Email authorization: 21 January 2016 Shipped out unit (1): 28 January 2016 Delivered: 1 February 2016 Phone call for update: 14 April 2016 - call back in a few weeks, no info Phone call for update: 5 May 2016 - can't find anything, will call back Phone call for update: 11 May 2016 - found sight/claim, check will mail next week Phone call for update: 8 June 2016 - check didn't mail, not sure why, don't know when next checks will be issued-could be awhile. Received payment: still TBD - again & again Very frustrated with the process. The customer service person I talked to today couldn't even give me a reasonable answer why the check didn't ship four weeks ago. He had to put me on hold then talk to the manager. He said the manager couldn't give him a reason other than there must be something I didn't include in the claim - but as I told him, there are only four items, and I included every one: model, serial number, manufacture date, $. I even told him I could send him the "Return Authorization Request" e-mail that has all the items when EOTech approved the request. He couldn't give me an answer, just that it will be quite awhile before they run another series of checks. Not happy. |
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Posted: 8/2/2016 1:40:11 PM EDT
[#10]
Anyone know the MSRP on a 552? Mid 2000's
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Posted: 8/4/2016 1:43:26 PM EDT
[#11]
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Posted: 8/4/2016 5:20:35 PM EDT
[#12]
Add me to the list, return started and approved 8/3 for a 553 FDE
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Posted: 8/15/2016 7:01:16 PM EDT
[#13]
Put my request in for my 557 today at store retail. Lets see what happens.
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Posted: 8/16/2016 3:59:23 PM EDT
[#14]
Got all my checks OK.
Put the various units on separate forms. Smooth as silk. 
I'm keeping all my new units... |
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Posted: 8/16/2016 4:31:10 PM EDT
[#15]
Quote HistoryQuoted:
Got all my checks OK. Put the various units on separate forms. Smooth as silk.
I'm keeping all my new units... What was your door to door time frame? |
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Posted: 8/23/2016 10:53:52 PM EDT
[#16]
Did you guys recieve notice when your Eotechs were received?
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Posted: 8/24/2016 2:23:25 PM EDT
[#17]
I emailed [email protected] with a status inquiry and received this:
Thank you for your email inquiry to the EOTech Refund Center.
It may take up to 3 weeks, possibly longer if experiencing high volume of returns, from the date your product arrived before it is processed and entered into the system where we can confirm that it was received. In the mean time you can keep your tracking information to verify as proof of delivery. Please feel free to contact us if you have any further questions. EO Tech Refund Administrator PO Box 2481 Faribault, MN 55021-9181 1-888-952-9092 [email protected] |
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Posted: 8/24/2016 10:17:23 PM EDT
[#18]
So just to confirm, you can still send in your EOTech for a refund, correct? Is there any cut off date for manufacture of the sight, beyond which you can't get a refund?
One of mine is starting to lose the brightness on the 65 MOA ring - a sign of N2 loss from what I've read. It's done well to date, but all red dot's are getting passed up by the 1-4 or 6 scopes that are out now. Why bother with a 1x red dot only when you can have an actual scope with a lighted center dot, magnifaction, bullet drop markers, and the backup ability of the cross hairs if the electonics die out/batter is dead. |
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Posted: 8/26/2016 4:16:41 PM EDT
[#19]
I have an XPS2 that has seen hard use and is pretty beat up (still working condition).
Has anyone had a return rejected based on the condition of the Eotech? |
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Posted: 8/27/2016 1:19:39 AM EDT
[#20]
Quote HistoryQuoted:
The temperature change does not affect all units. Mine was minimal if any, with the POI shift. Mine DID have a moisture infiltration issue. The temperatures it shifts at are pretty far below freezing. They are chaotic in that they don't shift evenly or predictably within the same unit even. With temperature, you will see predictable variance in vertical POI. That's just normal ballistics. The EOTech POI shifts were in every direction and were completely unpredictable. If you read the lawsuit you would have seen it was at 32 degrees F that the thermal shift began. that isnt that far below freezing, 
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Posted: 8/27/2016 5:22:53 PM EDT
[#21]
Quote HistoryQuoted:
What was your door to door time frame? Quote HistoryQuoted:
Quoted:
Got all my checks OK. Put the various units on separate forms. Smooth as silk.
I'm keeping all my new units... What was your door to door time frame? 2 or 2 1/2 months IIRC |
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Posted: 8/28/2016 11:22:03 AM EDT
[#22]
RAR submitted 04 Jul.
Email authorization 05 Jul. Shipped out units: 27 Jul. Confirmation unit received and payment is processing: 26 Aug. Received payment: TBD |
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Posted: 8/29/2016 2:32:42 PM EDT
[#23]
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now.
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Posted: 8/29/2016 2:34:25 PM EDT
[#24]
Quote HistoryQuoted:
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now. I have my receipt from Brownell's. November 2012, they sold for $525 + shipping. |
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Posted: 8/29/2016 2:39:12 PM EDT
[#25]
Quote HistoryQuoted:
I have my receipt from Brownell's. November 2012, they sold for $525 + shipping. Quote HistoryQuoted:
Quoted:
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now. I have my receipt from Brownell's. November 2012, they sold for $525 + shipping. Thanks for the fast reply...I remember it being around 550$ when said and done with shipping. Would they refuse to refund me that purchase price? |
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Posted: 8/29/2016 2:59:58 PM EDT
[#26]
Quote HistoryQuoted:
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now. MSRP. |
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Posted: 8/29/2016 3:16:59 PM EDT
[#27]
Quote HistoryQuoted:
MSRP. Quote HistoryQuoted:
Quoted:
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now. MSRP. Thanks. MSRP on Eotechs website for the XPS2-0 is 539.00 so I will put that. |
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Posted: 8/31/2016 3:11:09 PM EDT
[#28]
Shipped optics to EoTech 6/18
Payment received 8/29 Never got email confirmation they received it. I sent in a 552 and 553 separately to make things easier to track. |
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Posted: 9/6/2016 9:45:13 PM EDT
[#29]
Is there another thread on the process of how to send in for the refund? Thanks.
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Posted: 9/7/2016 5:36:40 PM EDT
[#30]
Any idea of the MSRP on a 511 w NV mode from 2004? I have no clue what I paid for it.
Thanks! |
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Posted: 9/7/2016 6:06:44 PM EDT
[#31]
Quote HistoryQuoted:
Is there another thread on the process of how to send in for the refund? Thanks. This is what they'll honor (dates matter, since they indicate when EOTech atually fixed said problems, EOTech will also verify your alleged problem). http://www.eotechinc.com/dear-valued-eotech-customer This is how to file for it. http://www.eotechinc.com/return-authorization-request-form |
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Posted: 9/8/2016 11:11:19 AM EDT
[#32]
Anyone have any problems sending in a marked SU231? I got it off GB a while back so have no idea of the it's history, don't want to hope for a refund but get a fat FU from Eotech. Any stories here?
William |
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Posted: 9/17/2016 4:18:46 PM EDT
[#33]
Quote HistoryQuoted:
Add me to the list, return started and approved 8/3 for a 553 FDE Update on 9/16: Your sight has been received and will be included in the next round of refund payments. At this time we do not have an exact mail date, but you will receive an email that will give you a 3-4 week timeframe once it has been loaded for payment. Thank you for your patience. Sincerely, EOTech Refund |
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Posted: 9/17/2016 7:27:34 PM EDT
[#34]
So I sent 2 separate units in on separate forms and was only refunded shipping for one. Anybody else have this problem? Don't think I'll cash the check till I talk to them.
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Posted: 9/17/2016 10:22:20 PM EDT
[#35]
I forgot when I actually sent the Eotechs in, but my check arrived today. Ive got another one I need to send in, already got the RMA approval but never shipped it.
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Posted: 10/1/2016 10:39:31 AM EDT
[#36]
Filled out the form today for a marked 553. I asked for 699 since thats what they are going for on TNVC and SKD and now we wait
Submitted:10/1/16 |
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Posted: 10/4/2016 9:31:34 PM EDT
[#37]
Just submitted for an EXPS2-2 and 3x mag combo, the wait begins...
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Posted: 10/5/2016 10:25:04 AM EDT
[#38]
Quote HistoryQuoted:
So I sent 2 separate units in on separate forms and was only refunded shipping for one. Anybody else have this problem? Don't think I'll cash the check till I talk to them. I sent in six, one single unit and five magnifier combo sets, and with insurance it cost me over $70 for shipping but they only refunded $15. |
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Posted: 10/5/2016 11:44:42 AM EDT
[#39]
Quote HistoryQuoted:
Thanks. MSRP on Eotechs website for the XPS2-0 is 539.00 so I will put that. Quote HistoryQuoted:
Quoted:
Quoted:
I have an xps-2. What is the value I should put for the request? I bought it a few years ago and it was far more expensive than they go for now. MSRP. Thanks. MSRP on Eotechs website for the XPS2-0 is 539.00 so I will put that. Looks like I screwed myself over $100 by putting what I paid in 2012 when new. Oh well, they made right and it's all about integrity. |
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Posted: 10/5/2016 2:40:02 PM EDT
[#40]
Quote HistoryQuoted:
I sent in six, one single unit and five magnifier combo sets, and with insurance it cost me over $70 for shipping but they only refunded $15. Quote HistoryQuoted:
Quoted:
So I sent 2 separate units in on separate forms and was only refunded shipping for one. Anybody else have this problem? Don't think I'll cash the check till I talk to them. I sent in six, one single unit and five magnifier combo sets, and with insurance it cost me over $70 for shipping but they only refunded $15. I got $1200 back so I decided not to bitch |
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Posted: 10/5/2016 3:50:26 PM EDT
[#41]
Quote HistoryQuoted:
I got $1200 back so I decided not to bitch Quote HistoryQuoted:
Quoted:
Quoted:
So I sent 2 separate units in on separate forms and was only refunded shipping for one. Anybody else have this problem? Don't think I'll cash the check till I talk to them. I sent in six, one single unit and five magnifier combo sets, and with insurance it cost me over $70 for shipping but they only refunded $15. I got $1200 back so I decided not to bitch I got back about $5500 and replaced the magnifier combo sets with Leupold VX-R 1.25-4 Patrols in Mark 2 mounts and had enough money left over to get a Mark 6 3-18 M5B2 for my .308 bolt action. I still complained bout the $60 they shorted me for shipping. |
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Posted: 10/6/2016 9:31:37 AM EDT
[#42]
Just got this gem:
Dear Customer,
Your return has been received and reviewed at the refund center, and is now being processed for payment. Please allow 3-4 weeks for your payment to arrive. You may check on your refund status after that time by contacting us at [email protected] or by phone at 1-888-952-9092. Sincerely, EOTech Refunds |
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Posted: 10/6/2016 3:41:52 PM EDT
[#43]
Sent in my 552 on Sept. 2. and got this email today. WooHoo!
Dear Customer, Your return has been received and reviewed at the refund center, and is now being processed for payment. Please allow 3-4 weeks for your payment to arrive. You may check on your refund status after that time by contacting us at [email protected] or by phone at 1-888-952-9092. Sincerely, EOTech Refunds |
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Posted: 10/6/2016 3:47:43 PM EDT
[#44]
Got the same email today as well.
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Posted: 10/6/2016 11:38:21 PM EDT
[#45]
Just received my return authorization today. She's packed up and ready to ship. To be honest, I'm having second thoughts. I've loved this thing since 2012 and haven't had any problems with it. I guess I'll sleep on it.
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Posted: 10/7/2016 12:06:19 AM EDT
[#46]
Got my e-mail saying my refund was processed today!
So for those keeping stats at home. Return Authorized: 8/1/16 Refund Approved: 10/6/16 Payment Received: 10/24/16 ETA Payment date. |
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Posted: 10/8/2016 8:11:10 AM EDT
[#47]
I received my refund acceptance on Thursday, and will be shipping my combo set out today...
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Posted: 10/21/2016 9:09:01 AM EDT
[#48]
I was planning on keeping a new 556 I picked up when they were being closed out. Somehow a chip was nicked out of the hood. Can't find a replacement hood for this model anywhere.
What's the guy's email people are sending these to? Might see if I can get a used one in good shape from them. OR if you have a 556 that you are sending back, let me pay to swap hoods. |
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Posted: 10/21/2016 2:49:02 PM EDT
[#49]
Quote HistoryQuoted:
Just received my return authorization today. She's packed up and ready to ship. To be honest, I'm having second thoughts. I've loved this thing since 2012 and haven't had any problems with it. I guess I'll sleep on it. Do it... |
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Posted: 10/24/2016 11:53:55 AM EDT
[#50]
Started 8/3
Check received 10/24 |
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