Here's a correspondence between me and Brenda of Freedom. Mind you, this stems from me receiving emails of items I want stating they're in stock and to hurry quick. Anyway, after emailing and getting a response back...think I ever got a response from their supervisor or customer support division? NOPE!
Me: I continuously receive emails telling me "Want it? Better get it now!" When I follow the "Take Another Look" link, the ammunition is unsurprisingly out of stock. Mind you, as soon as I get the email, I am clicking the link. There is no possible way you guys are selling out that quick (.223 55gr New). This also applies to many other calibers, including 5.56 55gr New, which I'll mention has been out of stock for at least four or five months now. If you are actually showing stock of said calibers and are in fact selling that quick, see below. I have been getting low on my stock and love FM ammo but if this out of stock stuff continues to happen, I'm going to start looking elsewhere. In my opinion, Freedom Munitions never accumulates a sufficient stock to handle initial bulk orders, therefore when something comes in stock, people drain it in literally the first few hours. Then the wait begins for weeks at a time. That is, until you show (and somehow accurately email everyone that) an item is back in stock. What exactly is the deal, who is in charge of manufacturing and logistics? I'd like to discuss with them the principles of supply and demand. If there are manufacturing issues, Freedom surely does not take "the right" step and notify all customers of a delay. I think it is also clear, your remanufactured line is not as high in demand. Has anyone ever thought of titrating production down on said line? I can't express the frustration felt and not only on my part but on behalf of thousands of other customers who prefer your ammunition. Again, I love your ammunition. Among many of the American made manufacturers, yours is among the cleanest in appearance and function. The price is always right and I've never experienced issues. Call this tough love but if Freedom is to sustain business, I believe changed need to occur.
Brenda: Hi, Your inquiry has been forwarded to one of our Customer Service Team Members. We value your business and we will respond to your email as soon we are able.
Our business hours are Monday-Friday 7am - 3pm PST.
Thank you for your email!
Brenda A
Customer Service Team Member
The Freedom Munitions Team