Quoted:
Hi,
We have released a new policy regarding repair work for any M&P Rifle that was not covered under the companies Warranty, or Lifetime Service Policy. Please see below:

Firearm Repair Services Policy

           For firearms which are not covered by Smith & Wesson’s Limited Warranty or Lifetime Service Policy, the company will repair (Subject to parts availability) any Smith & Wesson handgun purchased on or after February 1, 1989, and any M&P series rifle subject to the customer’s payment of all repair and service fees and other conditions set forth herein.

           All repairs and service work not covered by the limited Warranty or Lifetime Service Policy will be assessed a service charge and parts cost prior to any work being undertaken by Smith & Wesson.  Those charges will be reflected on an invoice sent to the customer.  The payment in full of the invoice must be received by Smith & Wesson before any service work will be performed.

           Firearms for which the customer has declined to accept the quotation in the invoice will be returned to the customer in the condition in which the firearm was received.

           Smith & Wesson reserves the right to refuse to repair any firearm, and the service policy does not extend to or include any repairs to firearms that have been altered or modified with after-market parts or accessories.

           Nothing contained in this policy alters or changes any of the terms of the Limited Warranty or Lifetime Service Policy offered by Smith & Wesson.

If you have previously had a M&P Rifle that you were told could not be repaired because it was not covered, please contact our customer service department at : 1-800-331-0852 (USA)

Quoted:
I called S&W just a few minutes ago to attempt to send my rifle back in for repair under this new policy, and spoke with a Customer Service rep named Joe.  I told him about the policy stated in the quoted post, which he was not aware of.  He spoke to someone briefly, and came back saying that this is something S&W is going to be doing at some indefinite time in the future, but that they are not currently set up to do this type of repair and that it is not an option.  He reiterated that it is their policy not to perform in-house repairs at customer expense, and that they do not sell parts.  He said that the e-mail folks may have jumped the gun in stating a policy that has not been implemented yet, and that if I sent my rifle back to them it would just sit there indefinitely until they implement this policy.  So it appears I'm back to square one on this.

Quoted:
Wow. What a bunch of assclowns.

Quoted:
Hi,
There was some miscommunication with the Customer Service reps.

The policy stands and IS in effect. (Please note: For blown barrels, the remedy is most likely going to be a discounted upper receiver only. We will most likely not re-barrel a blown barrel due to the nature of the malfunction and potential unforeseen damage to other parts.)

PARTS:
We have been working on this for almost a year now, we are in the process of implementing parts availability for the M&P10 and other platforms, but it is still a short ways off. We will post here as soon as this is implemented.

Thank you. S&W