Sure.  Can you post how you drop tested the rifle and can you send your optic with it too?  That way we will recreate your testing protocol exactly.

If there is no issue with your test methods do I have your permission to test further with Geissele methods?

I can't guarantee what condition your gun will be in once I send it back.  Drop testing is by its nature destructive.  I have dropped guns and in two drops they have broken to the point of being completely non shootable.

What you do with the gun parts we send back is your business.  When we get done using the Geissele methods no lab is going to have much to say other than "its broke bro"

Now let me put my customer service cap on,

If you are dropping onto grass (or hard soil, same-same GI) and the cross bolts loosen I would immediately suspect that the bolts are not tightened properly.  Now it all could be on us, maybe we bored your rail wrong and got the barrel nut fit screwed up, I don't know since I have never seen your gun.

I don't have a set of instructions in front of me but I know that 8 ft-lbs is max torque (Foot pounds, not inch pounds....if its an inch pound torque wrench the max torque is 96 in-lbs).

Remove the cross bolts and make sure the loctite or Rocksett is not preventing the screws from freely screwing into the dog bone nut with only your fingers.  If needed clean the threads and put a drop of oil on them.

Loosen the small side alignment set screws and align the picatinny receiver/rail.  Keep the set screws loose for now.

Now make sure the hardened washers are under the bolt heads and make sure there are no burrs that got picked up on the washers or underside of the bolt head that could impede tightening.  Put a drop of oil under each bolt head where it contacts the washer.

You mention a "beam type" torque wrench.  I am envisioning a $2 Harbor Freight type thing.  One does not need a torque wrench to install a Geissele rail, just take a long arm L shaped allen key and tighten the bolts with all your might.  The springly action of the allen key will prevent the bolt from being over tightened.

Only now tighten the small side alignment set screws.

We put torque limits into the instructions because some folks have a tendency to go wild on tightening things, think allen key socket with 2 foot long breaker bar type stuff.

Now, if you want to use a torque wrench please use one that is calibrated or new and one of reputable make.  Most ft-lb torque wrenches will not go down to 8 ft-lbs or 8 will be at the very bottom of the range where there can be inaccuracies.

You will most likely have to use an inch-pound torque wrench such as a Snap On QD2R200.  Note the max torque of 200 inch-pounds on this guy which is 16 ft-lbs.  Torquing to 96 inch-pounds will put you right into the middle of the wrenches torque range.  And remember to only hold the torque wrench by the gripping handle to get an accurate reading.

But like I suggested above, in our shop we have never used a torque wrench on any Geissele rail bolts (the barrel nut we do torque) other than when we were experimenting with getting a torque value for the instructions.

Note that the cross bolts tighten steel to steel, not steel bolts into soft aluminum.  It is going to be impossible to strip the threads of the Grade 8 bolts we use.  And if the steel dog bone threads get messed up its easy to knock the dog bone out and put a new one in.

I designed it that way so that the rail is always fixable, no matter what the installer does.

I am able to suggest that oil be used on the threads because of the Geissele design.  Long bolts are more secure than short bolts due to unit elongation.  If loctite is needed something is screwed up, either the bolts are not being tightened properly or we have something totally wacked that we screwed up at the shop.

Either way this circus could have been avoided by a simple phone call into my customer service teammates.

WHG

No one at the shop today my friend but I am home with a sick kiddo.

No worries we won't put your gun through the ringer but maybe Ill build one up just like yours and take it to the Tower of Power for some fun!

Just call into Charlie this week and we will get everything fixed up.

K_S is standup feller.  You folks suggesting otherwise without evidence are bearing false witness, which IIRC is a 9th Commandment violation.  Knock that shit off.

I have to say... the video was awesome. And I am not easily impressed.  

Bill, ( if I may ) ...Way to stand behind your product, and prove it !!  Kudos !!


As for the OP's issue... stuff happens. I would also like to see the outcome.... not to prove anyone right or wrong, but because it is the right thing to do.

Anyone here that hasn't had a WTH moment , needs to get out more often and turn some more wrenches.

I can't help but wonder if the threads stripped.

Thanks for the Update. We are waiting for it.