User Panel
[#1]
Okay, someone has to be the first so it might as well be me.
Ya shoulda bought .................KeyMod. |
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[#3]
I would just return it via Amazon and steer clear of MI MLOK accessories if their CS department is going to be that unhelpful. RSR is GTG, by the way. I highly doubt they're sending out counterfeit stuff.
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[#4]
I could be wrong, but I don't think it would be worth cloning a bipod mount for such a small profit.
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[#5]
Quoted:
I would just return it via Amazon and steer clear of MI MLOK accessories if their CS department is going to be that unhelpful. RSR is GTG, by the way. I highly doubt they're sending out counterfeit stuff. View Quote |
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[#6]
Had a similar problem with the nuts for my griffin armament rail covers. First time using mlok and thought why is this shit so hard to put on. The nut wouldn't rotate by itself perfectly. Had to hold it in place with a small flat head, lol.
Today, installed a magpul grip and the nut rotated perfectly once I preset the thread locker. Was amazing. |
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[#7]
I think I'll keep it and get a replacement set of nuts from Magpul. I'm fairly convinced it's not fake.
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[#8]
First of all two people here replied to the email you sent us on a Sunday at 1700 hour.
I personally checked our supply of nuts and found zero problems. I informed you that if you were having problems to please return it to Amazon for a refund. The problem with you getting gun parts from Amazon is the tremendous amount of counter fitting that takes place there. Yes RSR is a great company, but what can happen is product gets sent to a buyer from Amazon and the buyer switches it for a fake and then sends it back. Amazon sees an unopened package and just puts it right back into the distribution. The next buyer gets screwed. I am not saying that is what happened here, but it is the reason we do not take care of amazons returns. Now because us telling you how to handle this was not good enough and because you felt the need to start this thread I grabbed my iPhone and a bipod adapter and made you this video. Hope this helps: Failed To Load Title |
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[#9]
Quoted:
First of all two people here replied to the email you sent us on a Sunday at 1700 hour. I personally checked our supply of nuts and found zero problems. I informed you that if you were having problems to please return it to Amazon for a refund. The problem with you getting gun parts from Amazon is the tremendous amount of counter fitting that takes place there. Yes RSR is a great company, but what can happen is product gets sent to a buyer from Amazon and the buyer switches it for a fake and then sends it back. Amazon sees an unopened package and just puts it right back into the distribution. The next buyer gets screwed. I am not saying that is what happened here, but it is the reason we do not take care of amazons returns. Now because us telling you how to handle this was not good enough and because you felt the need to start this thread I grabbed my iPhone and a bipod adapter and made you this video. Hope this helps: https://www.youtube.com/watch?v=WQlwi7rUnFU View Quote |
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[#10]
Quoted:
Maybe a better use of your time would have been to reach out to the OP, get his address and send him some nuts to solve his problem. Then this thread would be a thread praising MI, talking about how great your customer service is and this thread might actually drive some sales to MI. Instead you came in on the defensive and posted a snarky reply to the OPs post. You cost benefit ratioed the fuck out of this one guy. Excellent customer service, they should promote you or something. View Quote Could be the handguard, but I am not quick to judge manufactures. Like I said, send it back to Amazon. They have a great return program set up. Ill let my boss know you think I deserve a promotion. Have a fantastic day! |
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[#11]
Quoted:
Ill let my boss know you think I deserve a promotion. Have a fantastic day! View Quote Please tell him that I spent a little over $1500 last month on parts. Not one cent was spent on an MI product. I plan to spend a lot more before the years out and because of the stellar customer service you have shown here, and my experience back in Dec, not one dollar will be spent on any MI product. Thank you. ETA: OP, this is the number for RSR group. Since MI was no help I recommend you reach out to him. All of my dealings with him have been outstanding. Even to the point of him answering emails at 3AM in the morning. Clearly he understands customer service. 8007524867 Good luck sir. |
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[#12]
I'm glad MI responded here, but the point is not being addressed. The issue is not a lack of understanding on how M-Lok is supposed to work. A video of installation assumes in-spec nuts. My video reply would be of nuts that don't turn in the slot because the corner is too big.
my nuts are not in spec. (Yes, there's a joke available here) The question I have is where where did the bad nuts come from? If MI has a batch of bad nuts, that's important for them to be aware of and resolve. If the item is counterfeit, that's also important, and I think MI would want to track it down and protect their reputation. I would expect a company to be appreciative either way. I chose the MI product first over all the others available because I trust their brand. someone doing a switch out with bad parts sounds reasonable, but everything looked new and unopened. If MI says there's no problem, I have to take them at their word. Sorry to bother you, MI. I've done what I can do. If anyone else finds similar out of spec M-Lok nuts, please post what and where. I'm curious where these came from. check your nuts |
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[#13]
Midwest Industries, when you elect a pugnacious course with a customer in a public setting it's nothing but an unnecessary risk to your company's image with absolutely zero chance for gain. Is it worth losing customers? I think you've lost me today. Anyone else?
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[#14]
Is it just me or do those nuts (and the video MI posted) look like the old MOE style nuts/mount and not M-Lok? M-Lok is supposed to tighten down in a 90 degree turn only due to the camming action of the nuts, and that is not what is being shown at all.
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[#15]
MIs video shows a 90 degree turn, so that's no problem.
but his nuts are not my nuts, and that's the problem. no homo |
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[#17]
Quoted:
MIs video shows a 90 degree turn, so that's no problem. but his nuts are not my nuts, and that's the problem. no homo View Quote If you want to ship it to me I will gladly try it out, but we cannot pay shipping to look at a part that was bought from Amazon. |
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[#18]
Quoted:
Midwest Industries, when you elect a pugnacious course with a customer in a public setting it's nothing but an unnecessary risk to your company's image with absolutely zero chance for gain. Is it worth losing customers? I think you've lost me today. Anyone else? View Quote |
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[#19]
Quoted:
There was a similar response a little while back when someone dared to call their rails budget, or bottom shelf, or something like that. The response was quickly edited, but the original response made me change my mind on the rail I was about to buy. View Quote |
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[#20]
I started the thread to investigate the strange nuts, not to give opportunity to vent against MI, which I think is bad form here, so please cool it. I've not gone on a tear, so please follow my lead.
MI, I'll happily send one of the nuts to you. If nothing else it can be a sample to keep on hand in case more of them show up in the wild. Please IM me where and to whom you would like it sent. |
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[#21]
Quoted:
I started the thread to investigate the strange nuts, not to give opportunity to vent against MI, which I think is bad form here, so please cool it. I've not gone on a tear, so please follow my lead. MI, I'll happily send one of the nuts to you. If nothing else it can be a sample to keep on hand in case more of them show up in the wild. Please IM me where and to whom you would like it sent. View Quote This thread is very useful for two reasons. First, if someone else buys an MI bipod mount with m-lok and has a problem with it and googles that they will find out they are not alone. Second it shows MI's response to a customer issue. I assure you OP you are not the first person to have this problem and I am not the second and we will not be the last. If you search around you will see this behavior from MI is not at all uncommon. Maybe if someone is doing research on an MI bipod mount with m-lok they will find this thread, read the responses and make a more informed decision. You possibly saved someone a future headache. I hope it works out for you. Please follow up and let us know if MI sends you a replacement after you send those. |
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[#22]
Return that mount and get the Magpul M LOK bipod mount.
https://www.magpul.com/products/firearms-accessories/rails-and-accessories/m-lok-bipod-mount Everything else seems like a lot of hassle for a $20 part. |
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[#23]
Charlie Foxtrot,
We treat customers with the same respect that they treat us. After reading your post in this thread and others we can see you have an attitude problem. We did not try to avoid an issue with a product. We simply informed MRW as well as anyone else reading this thread that we do not handle Amazon product concerns and we clearly stated why. Because of your hostility I will now ask you to not ever buy our products. We have many very pleasant customers. We do not need to deal with people who go out looking for a fight. MRW, please email [email protected] to talk about having your amazon purchase looked at. Thank you, Pete |
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[#24]
Quoted:
Charlie Foxtrot, We treat customers with the same respect that they treat us. After reading your post in this thread and others we can see you have an attitude problem. We did not try to avoid an issue with a product. We simply informed MRW as well as anyone else reading this thread that we do not handle Amazon product concerns and we clearly stated why. Because of your hostility I will now ask you to not ever buy our products. We have many very pleasant customers. We do not need to deal with people who go out looking for a fight. MRW, please email [email protected] to talk about having your amazon purchase looked at. Thank you, Pete View Quote Troy MI (owner) |
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[#25]
Quoted:
Charlie Foxtrot, We treat customers with the same respect that they treat us. After reading your post in this thread and others we can see you have an attitude problem. We did not try to avoid an issue with a product. We simply informed MRW as well as anyone else reading this thread that we do not handle Amazon product concerns and we clearly stated why. Because of your hostility I will now ask you to not ever buy our products. We have many very pleasant customers. We do not need to deal with people who go out looking for a fight. MRW, please email [email protected] to talk about having your amazon purchase looked at. Thank you, Pete View Quote View All Quotes View All Quotes Quoted:
Charlie Foxtrot, We treat customers with the same respect that they treat us. After reading your post in this thread and others we can see you have an attitude problem. We did not try to avoid an issue with a product. We simply informed MRW as well as anyone else reading this thread that we do not handle Amazon product concerns and we clearly stated why. Because of your hostility I will now ask you to not ever buy our products. We have many very pleasant customers. We do not need to deal with people who go out looking for a fight. MRW, please email [email protected] to talk about having your amazon purchase looked at. Thank you, Pete The comments posted in this thread quoted below were condescending and rude. Others here came away with the same feelings and as noted they share the same feelings towards that initial reply. My reply was simply a response to behavior that was on display here, that not only I have experienced myself but seen exhibited before as well. This isn't a one time event and I am confident it will not be the last. That being said I will gladly honor your request. Since we are putting it out there, my personal feeling is the quality of your products are not worthy of my money anyhow. Quoted:
First of all two people here replied to the email you sent us on a Sunday at 1700 hour. I personally checked our supply of nuts and found zero problems. I informed you that if you were having problems to please return it to Amazon for a refund. The problem with you getting gun parts from Amazon is the tremendous amount of counter fitting that takes place there. Yes RSR is a great company, but what can happen is product gets sent to a buyer from Amazon and the buyer switches it for a fake and then sends it back. Amazon sees an unopened package and just puts it right back into the distribution. The next buyer gets screwed. Now because us telling you how to handle this was not good enough and because you felt the need to start this thread I grabbed my iPhone and a bipod adapter and made you this video. Quoted:
Midwest Industries, when you elect a pugnacious course with a customer in a public setting it's nothing but an unnecessary risk to your company's image with absolutely zero chance for gain. Is it worth losing customers? I think you've lost me today. Anyone else? Quoted:
There was a similar response a little while back when someone dared to call their rails budget, or bottom shelf, or something like that. The response was quickly edited, but the original response made me change my mind on the rail I was about to buy. https://www.ar15.com/forums/t_3_118/623695_What_would_you_do___Midwest_Industries_Gen_2_SS_Rail_Problem.html |
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[#26]
Quoted:
Return that mount and get the Magpul M LOK bipod mount. https://www.magpul.com/products/firearms-accessories/rails-and-accessories/m-lok-bipod-mount Everything else seems like a lot of hassle for a $20 part. View Quote |
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[#27]
This is no longer technical. Please resolve this with the vendor off line. In this case that would be RSR Group.
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