Okay, someone has to be the first so it might as well be me.

Ya shoulda bought .................KeyMod.

I would just return it via Amazon and steer clear of MI MLOK accessories if their CS department is going to be that unhelpful.  RSR is GTG, by the way.  I highly doubt they're sending out counterfeit stuff.

I could be wrong, but I don't think it would be worth cloning a bipod mount for such a small profit.

This. RSR is excellent. MI on the other hand.. Not so much. I had a problem with on of their rails back in Dec and they were no help. I was very underwelmed. While their prices are great the lack of good customer service puts them on my DNDB list.

Had a similar problem with the nuts for my griffin armament rail covers. First time using mlok and thought why is this shit so hard to put on. The nut wouldn't rotate by itself perfectly. Had to hold it in place with a small flat head, lol.

Today, installed a magpul grip and the nut rotated perfectly once I preset the thread locker. Was amazing.

Maybe a better use of your time would have been to reach out to the OP, get his address and send him some nuts to solve his problem. Then this thread would be a thread praising MI, talking about how great your customer service is and this thread might actually drive some sales to MI. Instead you came in on the defensive and posted a snarky reply to the OPs post. Great job. You cost benefit ratioed the fuck out of this one guy. Excellent customer service, they should promote you or something.

Please do. Go ahead an continue to be arrogant. This isnt a sellers market anymore. This is a buyers market. We president now.

Please tell him that I spent a little over $1500 last month on parts. Not one cent was spent on an MI product. I plan to spend a lot more before the years out and because of the stellar customer service you have shown here, and my experience back in Dec, not one dollar will be spent on any MI product. Thank you.


ETA: OP, this is the number for RSR group. Since MI was no help I recommend you reach out to him. All of my dealings with him have been outstanding. Even to the point of him answering emails at 3AM in the morning. Clearly he understands customer service. 8007524867 Good luck sir.

Midwest Industries, when you elect a pugnacious course with a customer in a public setting it's nothing but an unnecessary risk to your company's image with absolutely zero chance for gain.   Is it worth losing customers?    I think you've lost me today.  Anyone else?

Is it just me or do those nuts (and the video MI posted) look like the old MOE style nuts/mount and not M-Lok? M-Lok is supposed to tighten down in a 90 degree turn only due to the camming action of the nuts, and that is not what is being shown at all.

Did you try them?  I bet they would work just fine.

There was a similar response a little while back when someone dared to call their rails budget, or bottom shelf, or something like that.  The response was quickly edited, but the original response made me change my mind on the rail I was about to buy.

If this thread was in their industry forum it would probably be deleted. Fortunately his comments have been quoted for all to see and he doesn't have the ability to delete this thread to cover up his condescending attitude. I love how the problem lays with the OP, either he is installing the part wrong, or his rail is the problem or the part is counterfeit. Because MI apparently has never made anything that might be out of spec. Midwest Industries; "When in doubt, blame the customer". Solid strategy.

I do not believe you get to dictate what others do here. Threads are organic, once you post one up they go off on their own. If you didn't expect people to comment here you should have continued to email MI. You could have also posted this over in MIs section of the forum. Instead you chose to post this thread here. A rep for MI came into this thread and showed his ass. People are responding to that behavior. Maybe you do not mind being treated that way by a rep of a company but I have a problem with it. It is uncalled for and inappropriate. I am not alone in pointing that fact out. Others in this thread have also pointed that out. A rep from MI  treated me much the same way back in Dec. Here we are in May, another person with a problem with another MI product and the behavior from MI is much the same. Blame the customer, suggest that the product is a knock off, suggest that maybe the problem lies with the other companies product that MI's product interfaces with, and be a condescending jerk the entire time. The possibility that your product is out of spec and was missed by QC is more likely than any of those scenarios and that is the point. They do not want you to discuss that in the open forum. That is why you were called out for making this thread by the MI rep. I doubt sending those nuts to MI is going to do you any good. If they are out of spec based on this reps actions here I doubt he will admit that.

This thread is very useful for two reasons. First, if someone else buys an MI bipod mount with m-lok and has a problem with it and googles that they will find out they are not alone. Second it shows MI's response to a customer issue. I assure you OP you are not the first person to have this problem and I am not the second and we will not be the last. If you search around you will see this behavior from MI is not at all uncommon. Maybe if someone is doing research on an MI bipod mount with m-lok they will find this thread, read the responses and make a more informed decision. You possibly saved someone a future headache. I hope it works out for you. Please follow up and let us know if MI sends you a replacement after you send those.

Return that mount and get the Magpul M LOK bipod mount.

https://www.magpul.com/products/firearms-accessories/rails-and-accessories/m-lok-bipod-mount

Everything else seems like a lot of hassle for a $20 part.

Pete,

The comments posted in this thread quoted below were condescending and rude. Others here came away with the same feelings and as noted they share the same feelings towards that initial reply. My reply was simply a response to behavior that was on display here, that not only I have experienced myself but seen exhibited before as well. This isn't a one time event and I am confident it will not be the last. That being said I will gladly honor your request. Since we are putting it out there, my personal feeling is the quality of your products are not worthy of my money anyhow.


They are not the problem. Your attitude is the problem! Lol at least that is what they think.

Yep. This thread isn't the first time MIs response to someone was derp. Not sure what happened but this is a link to another MI thread and the response to that thread vs this thread was night and day. It is a great example of what good customer service looks like and it is initially what lead me to go ahead and buy an MI rail. Not sure what happened between 2013 and 2017 but the MI today is not the same IMO.
https://www.ar15.com/forums/t_3_118/623695_What_would_you_do___Midwest_Industries_Gen_2_SS_Rail_Problem.html

This is no longer technical. Please resolve this with the vendor off line. In this case that would be RSR Group.