That certainly indicates the hole was drilled too large, or worse, the metal is too soft and it opened up with just one driving of a roll pin. Another possibility is the roll pins they sourced are out of spec, or just too small.
Yet another possibility is you used a punch that is too large and you elongated or reamed the hole larger.
As soon as I found the roll pin basically falling in and out, I would have stopped to seek remediation, instead of running the rifle in that manner. The whole bolt would have gone back instead of letting them send me parts that obviously wouldn't make a difference. I know a lot of people love slobbing their knob, but in my experience, their customer service sucks. Most people just don't have to deal with them, or at least the person I dealt with, so they are not normally exposed to it.