Quote History Quoted:
Mine developed a little wobble over time. They said send it in and they would take care of it even though it was purchased second had (new in box) off this site. They also told me not to try to fix it myself or it would void the warranty (which is odd because it was purchased second hand). Also they would not give me instructions to fix it. All that being said the fact that they wanted to warranty it any way was enough to keep buying their products.
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Right, I didn't get the "just send it in and we'll warranty it" I got this:
"There are a couple ways we can go about this repair.
We can set up an RMA for the upper to come back to us for inspection.
If during inspection the issue is found to be a Manufacturer’s Defect, we will repair / replace the upper at no charge and the Manufacturer’s Lifetime Warranty will still stand.
If during inspection the issue is found to be due to improper use, disassembly, or assembly; we will repair the upper for $65.00 (parts and labor) plus shipping and the Manufacturer’s Lifetime Warranty will still stand.
You can purchase the parts needed (Shell Deflector and Roll Pin) for $45.00 plus shipping and the Manufacturer’s Lifetime Warranty will be voided."
I'm going to just run it like this for now until I decide to strip the upper down one day and send it in when it's convenient for me. And if they decide they want to charge me for it, they can keep the damn thing.