 Fullbore 
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Joined: Jul 2011  PA, USA
 Posts: 264 Feedback: 100% (14) |
Posted: 2/2/2012 9:20:22 PM
[Last Edit: 2/6/2012 1:46:36 PM by Fullbore]
I'm not shure what my order #1696000 staus actually is. Yesterday the Optics Planet site showed shipped. Today I got an email stating shipped but the UPS link stated no record. This evening the UPS site showed only a label created. What is going on??? This isn't my first purchase with Optics Planet but it may be my last.
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opticsplanet
Member
Industry Partner
Joined: Oct 2003 IL, USA
Posts: 242 Feedback: 0% (0) Link To This Post |
Posted: 2/3/2012 12:37:40 PM
[Last Edit: 2/3/2012 12:41:20 PM by opticsplanet]
Hi Fullbore,
I’m really sorry for the confusion. I looked into your order and it was indeed shipped yesterday. Our shipping department labels an order as shipped when a package is boxed and waiting for the shipper to pick it up from our warehouse. In this case, your order was ready to go yesterday morning, but because UPS didn’t pick it up until that evening (6:21 P.M.) the tracking URL didn’t show any updates.
You should be getting your item on Monday, 2/6/12 and I will send you the tracking code via PM. I hope this clears things up and I apologize for the confusion!
Cynthia D.
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Posted: 2/3/2012 1:08:43 PM
No problem, thanks for the reply.
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opticsplanet
Member
Industry Partner
Joined: Oct 2003 IL, USA
Posts: 247 Feedback: 0% (0) Link To This Post |
Posted: 2/3/2012 4:50:58 PM
Glad to have been of help, have a good weekend!
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Posted: 2/6/2012 1:39:46 PM
I received my scope today. It is a USED scope! There are wrench marks on the mounting screw as well as the windage and elevation settings. I have contacted customer service and have been instructed to go online to receive a return authorization. I received a return authorization after filling out the proper information but I was told it will take 2 additional days to receive a shipping label to my email address. Really? Two days for a fucking label? A couple more to ship, and maybe a credit if you deem appropriate? Obviously this has not been a pleasurable experience!
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Papi4baby
Sweep the leg...
Team Member
Joined: Oct 2008 USA
Posts: 3314 Feedback: 100% (4) Link To This Post |
Posted: 2/6/2012 2:08:15 PM
Originally Posted By Fullbore:
I received my scope today. It is a USED scope! There are wrench marks on the mounting screw as well as the windage and elevation settings. I have contacted customer service and have been instructed to go online to receive a return authorization. I received a return authorization after filling out the proper information but I was told it will take 2 additional days to receive a shipping label to my email address. Really? Two days for a fucking label? A couple more to ship, and maybe a credit if you deem appropriate? Obviously this has not been a pleasurable experience! I hate to do this. But have you ever bought anything online? You type(sound) a bit irrational over some small stuff. |
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Posted: 2/6/2012 4:28:30 PM
Originally Posted By Papi4baby:
Originally Posted By Fullbore:
I received my scope today. It is a USED scope! There are wrench marks on the mounting screw as well as the windage and elevation settings. I have contacted customer service and have been instructed to go online to receive a return authorization. I received a return authorization after filling out the proper information but I was told it will take 2 additional days to receive a shipping label to my email address. Really? Two days for a fucking label? A couple more to ship, and maybe a credit if you deem appropriate? Obviously this has not been a pleasurable experience! I hate to do this. But have you ever bought anything online? You type(sound) a bit irrational over some small stuff. Yes, And I have never received a used item. Thanks for your input. I am usually much more tolerant of a company's error if it wasn't made regarding "my purchased product". |
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Posted: 2/6/2012 4:32:32 PM
[Last Edit: 2/6/2012 10:05:49 PM by Fullbore]
How about a payment plan from my credit card of $5/week until the balance is paid! Thanks, shipping label came in email tonight.
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opticsplanet
Member
Industry Partner
Joined: Oct 2003 IL, USA
Posts: 249 Feedback: 0% (0) Link To This Post |
Posted: 2/7/2012 2:59:20 PM
[Last Edit: 2/7/2012 2:59:59 PM by opticsplanet]
Hi Fullbore, There’s no fault in being angry because honestly anyone
would get upset if they were in your situation.
I’m not going to make excuses, but I want to let you know that we would
never intentionally send anything used unless we clearly state it (ie our Open
Box/Demo Products page). I have talked
with our sales team and they told me that they've spoken with you and verified that the return process has been started. I am truly sorry for your frustrating
experience and we are doing our best correct this problem. Cynthia D. |
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BiggerStick47
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Team Member
Joined: May 2005 GA, USA
Posts: 5767 Feedback: 100% (238) Link To This Post |
Posted: 2/7/2012 5:58:04 PM
Fullbore, your really need to learn to give a company a chance to correct a problem BEFORE posting it online. Arfcom needs to start giving people time outs for stupid stuff like this.
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ruger556boy
I dont know If you know, but I am kind a big deal
Team Member
Joined: Jun 2010 VA, USA
Posts: 1453 Feedback: 0% (0) Link To This Post |
Posted: 2/7/2012 6:02:11 PM
Originally Posted By BiggerStick47:
Fullbore, your really need to learn to give a company a chance to correct a problem BEFORE posting it online. Arfcom needs to start giving people time outs for stupid stuff like this. I agree. Should we refer him to the infamous Spikes lower thread. 
Companies make mistakes it happens. The time to get angry is when they don't try to make it right. |
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Posted: 2/7/2012 6:23:46 PM
[Last Edit: 2/9/2012 5:46:42 PM by Fullbore]
I agree, Optics Planet is correcting their problem. (edit: I thought)
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Posted: 2/9/2012 5:16:11 PM
I called today to check on my refund. Customer service stated that they will be refunding my credit card in two weeks.
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Posted: 2/9/2012 5:35:09 PM
I've attempted to buy things from Optics Planet several times over the past few years. I always get an email saying my order was put on hold because something is out of stock. I look elsewhere now. The prices are usually competitive but I don't like waiting for several weeks wondering if my order will ever ship to save a couple bucks.
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Posted: 2/10/2012 10:19:55 AM
Originally Posted By BiggerStick47:
Fullbore, your really need to learn to give a company a chance to correct a problem BEFORE posting it online. Arfcom needs to start giving people time outs for stupid stuff like this. Really? No time out needed. I gave them the opportunity and plenty of time! |
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coldair
6.8 inside
Team Member
Joined: Aug 2008 FL, USA
Posts: 8818 Feedback: 100% (1) Link To This Post |
Posted: 2/10/2012 10:29:49 AM
Fullbore you seem way to familiar http://www.ar15.com/forums/t_2_314/214505_deceptive_bussiness_practices.html
there were a couple of others threads too that I remember, I think you need to chill out or not shop on line. |
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Posted: 2/10/2012 11:01:07 AM
Originally Posted By coldair:
Fullbore you seem way to familiar http://www.ar15.com/forums/t_2_314/214505_deceptive_bussiness_practices.html there were a couple of others threads too that I remember, I think you need to chill out or not shop on line. OR, I should just stick with vendors that are time tested and trusted!!!!  |
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BiggerStick47
Member
Team Member
Joined: May 2005 GA, USA
Posts: 5770 Feedback: 100% (238) Link To This Post |
Posted: 2/10/2012 12:21:47 PM
Originally Posted By Fullbore:
Originally Posted By BiggerStick47:
Fullbore, your really need to learn to give a company a chance to correct a problem BEFORE posting it online. Arfcom needs to start giving people time outs for stupid stuff like this. Really? No time out needed. I gave them the opportunity and plenty of time! Yes, really. |
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opticsplanet
Member
Industry Partner
Joined: Oct 2003 IL, USA
Posts: 264 Feedback: 0% (0) Link To This Post |
Posted: 2/10/2012 4:46:17 PM
I would like to apologize once again for this frustrating experience. I can understand why you are upset and we are doing our best to resolve this problem…But sir, we just received your returned merchandise two days ago and we need time to process it. Returns are processed on a first in-first out basis, as this is the fairest way to do them for all of our customers. If you would like, you can read more in-depth about our Return Policy here: http://www.opticsplanet.net/return-policy.html. We clearly state that it can take up to 10 business days for a return to be processed. I would also like to point out that this is standard in the online retail industry even for companies like Amazon, Apple and Best Buy to name a few.
I want to assure you that we are not trying to give you the run-around. I believe that I, along with the other customer service representatives that you’ve contacted, have given you consistent responses and are doing our best to keep you updated. We have clearly noted for the person who handles your return to contact you as soon as we credit your account. If you have any more questions in the future, please contact our customer service reps at this number: 800-504-5897 (they will be able to provide you with much more information than I can at this point). Our hours of operation are 8AM-9PM CST Mon-Fri and 9AM-5PM CST Sat-Sun.
We appreciate your patience and understanding.
Sincerely,
Cynthia D.
Marketing
(800) 504-5897
http://www.OpticsPlanet.com |
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hellbound
Rocket Scientist
Team Member
Joined: Mar 2006 USA
Posts: 11285 Feedback: 100% (46) Link To This Post |
Posted: 2/10/2012 5:03:44 PM
[Last Edit: 2/10/2012 5:04:45 PM by hellbound]
Originally Posted By BiggerStick47:
Fullbore, your really need to learn to give a company a chance to correct a problem BEFORE posting it online. Arfcom needs to start giving people time outs for stupid stuff like this. I disagree. this is not "stupid" regardless of whether or not they fix the problem and replace the scope with a brand NIB model, the fact that they shipped him a used item in the first place and did not make the RMA process as painless as possible NEEDS to be posted. problems happen, but if we hide them or pretend that they don't, a seller comes out looking perfect, when really they have a track record of problems, but they've all been censored, this happened with CMMG a few years ago, people would complain about their product and customer service, threads would be moved to the industry forum and then locked/deleted... people were none the wiser, until the same issues happened to them |
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hellbound
Rocket Scientist
Team Member
Joined: Mar 2006 USA
Posts: 11286 Feedback: 100% (46) Link To This Post |
Posted: 2/10/2012 5:06:07 PM
Originally Posted By coldair:
Fullbore you seem way to familiar http://www.ar15.com/forums/t_2_314/214505_deceptive_bussiness_practices.html there were a couple of others threads too that I remember, I think you need to chill out or not shop on line. this thread was way over the top and completely out of line... a broken discount code requires a simple call or email to verify and correct a typo... |
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Posted: 2/10/2012 5:18:58 PM
I may buy from Optics Planet just based on how well Cynthia has handled herself. Couldn't have been easy, I hope you got some chuckles in while typing .
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Posted: 2/10/2012 5:20:08 PM
I ordered a tritium front sight from them, it shipped and I got it within a week.
 {/RANT}
I want a full refund , 2 hookers, blow AND another 2 tritium sights!!!  |
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Posted: 2/10/2012 5:57:09 PM
Let me make everyone happy: I returned my item and I am very satisfied.
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Posted: 2/10/2012 6:00:49 PM
Originally Posted By hellbound:
Originally Posted By coldair:
Fullbore you seem way to familiar http://www.ar15.com/forums/t_2_314/214505_deceptive_bussiness_practices.html there were a couple of others threads too that I remember, I think you need to chill out or not shop on line. this thread was way over the top and completely out of line... a broken discount code requires a simple call or email to verify and correct a typo... Thanks for the link and your "unbiased" opinion, now everyone can decide for themselves. |
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Posted: 2/10/2012 6:05:35 PM
Originally Posted By Fullbore:
Let me make everyone happy: I returned my item and I am very satisfied. How about offering an apology for jumping to conclusions and trying to damage the reputation of a good company by posting complaints online? Especially in light of the fact that you had spoken directly with Customer Service and they were handling your issues? |
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