Brownells,
I do not know what has happened with your CS in the past couple of years. I would hate to accuse you of intentionally giving me the run around, but I cannot interpret this any other way,
After several phone calls, and one e-mail "chat" with "Hyrum," I was told that the optic I ordered on the 12th was shipped on the 20th. Still no tracking number has been sent so I knew something was up. I called today and was very rudely told (perhaps abruptly is a better description) that the order was shipped on the 20th and that i would get a tracking number whenever it might be available. I need to know because I am expected to sign for the package when it arrives at the farm.I felt like I was trying to squeeze blood out of a turnip to get any information.
So I decided to call the optic company/manufacturer to see if I could get any real information. An extremely friendly and helpful lady explained to me that the optic was "under production" and that it would be at least another 2 weeks before it would ship. It took me one minute to discover what Brownell's couldn't tell me for two weeks.
All this on an item that Brownell's posted as "In Stock" on their site. I could have purchased this optic from several different retailers that actually do have the same optic already built in stock. I ordered through them because I thought Brownell's customer service would be my best bet if there was any problem with the scope. Now I have zero confidence in that idea.
At this point I will just wait for the thing to be built although it won't be on my rifle the next two training days as I had planned.
Brownell's used to be a home run company that was utterly dependable. This is my second Customer Service run around I have experienced from you since January.
Nothing can be done at this point. Just wanted you to know that people are starting to notice.