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Posted: 12/10/2015 11:08:15 PM EDT
I went to order a set of handguards and the "cheapest" shipping option was $15 to PA? Are you guys for real? Most retailers are offering free shipping on anything that could fit into a "flat rate" $6 box..... Hell, I'd be happy to even pay $6 shipping. $15?... you guys are out of your mind.
So then I add more parts, thinking I'll eventually hit free shipping. Past $210 and still at $15 shipping?! Kind of insulting. You guys used to be a "go to" to find anything. Are you seriously THAT far behind the times that your shipping department can't figure out flat rate, innovations, etc? Please hire someone who is. I will not be shopping your site anymore until your shipping department joins this decade and learns options. ETA: I found the exact same product from another retailer for .... $5 shipping. Imagine that |
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We hear you all. Information is being passed along to our operations team to evaluate.
Thank you for your feedback. We cannot improve or make changes without it. |
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I have to agree. Over the years I have kind of avoided even looking on the site because I know shipping kills anything small. I tend to go to other places where I know shipping is likely to be cheaper or free. But I know if I want to find it, it's on your site.
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I have to agree. Over the years I have kind of avoided even looking on the site because I know shipping kills anything small. I tend to go to other places where I know shipping is likely to be cheaper or free. But I know if I want to find it, it's on your site. View Quote We certainly understand. One way have created to combat this is offering the Brownells EDGE program for those who order more than four times a year. EDGE allows for all orders to ship free as part of the membership, which has a ton of other perks too. EDGE pays for itself in four orders, which is why we mention that it makes the most sense for those ordering regularly. More info can be found here: http://bit.ly/1QRlrhz |
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STAHP. Stop trying to justify your expensive shipping with your Edge Program. Your smaller competitors offer cheaper shipping sometimes even free.
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Brownells already lost me as a customer and I spent a ton of money there.
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STAHP. Stop trying to justify your expensive shipping with your Edge Program. Your smaller competitors offer cheaper shipping sometimes even free. View Quote Agreed. $50/year for their "Edge" membership would only pay for itself it your order frequently (where as some of order seldom, but with large orders). Why should I have to pay for a membership to get reasonable shipping?... I don't, and I won't. I've already purchased said items elsewhere. Someone at Brownell's needs to wake up. You're losing customers quick to the growing list of competitive vendors who actually know how to use differing shipping options. But I know... you hear us and will communicate the info |
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Agreed. $50/year for their "Edge" membership would only pay for itself it your order frequently (where as some of order seldom, but with large orders). Why should I have to pay for a membership to get reasonable shipping?... I don't, and I won't. I've already purchased said items elsewhere. Someone at Brownell's needs to wake up. You're losing customers quick to the growing list of competitive vendors who actually know how to use differing shipping options. But I know... you hear us and will communicate the info View Quote View All Quotes View All Quotes Quoted:
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STAHP. Stop trying to justify your expensive shipping with your Edge Program. Your smaller competitors offer cheaper shipping sometimes even free. Agreed. $50/year for their "Edge" membership would only pay for itself it your order frequently (where as some of order seldom, but with large orders). Why should I have to pay for a membership to get reasonable shipping?... I don't, and I won't. I've already purchased said items elsewhere. Someone at Brownell's needs to wake up. You're losing customers quick to the growing list of competitive vendors who actually know how to use differing shipping options. But I know... you hear us and will communicate the info We do hear you and we will pass all of this information on, thank you so much. We cannot improve without that feedback. |
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We certainly understand. One way have created to combat this is offering the Brownells EDGE program for those who order more than four times a year. EDGE allows for all orders to ship free as part of the membership, which has a ton of other perks too. EDGE pays for itself in four orders, which is why we mention that it makes the most sense for those ordering regularly. More info can be found here: http://bit.ly/1QRlrhz View Quote View All Quotes View All Quotes Quoted:
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I have to agree. Over the years I have kind of avoided even looking on the site because I know shipping kills anything small. I tend to go to other places where I know shipping is likely to be cheaper or free. But I know if I want to find it, it's on your site. We certainly understand. One way have created to combat this is offering the Brownells EDGE program for those who order more than four times a year. EDGE allows for all orders to ship free as part of the membership, which has a ton of other perks too. EDGE pays for itself in four orders, which is why we mention that it makes the most sense for those ordering regularly. More info can be found here: http://bit.ly/1QRlrhz You are not Amazon. Don't try to recreate Prime. You know what else pays for itself? Free shipping. Imagine all the lost revenue you'd get back. |
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You are not Amazon. Don't try to recreate Prime. You know what else pays for itself? Free shipping. Imagine all the lost revenue you'd get back. View Quote View All Quotes View All Quotes Quoted:
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I have to agree. Over the years I have kind of avoided even looking on the site because I know shipping kills anything small. I tend to go to other places where I know shipping is likely to be cheaper or free. But I know if I want to find it, it's on your site. We certainly understand. One way have created to combat this is offering the Brownells EDGE program for those who order more than four times a year. EDGE allows for all orders to ship free as part of the membership, which has a ton of other perks too. EDGE pays for itself in four orders, which is why we mention that it makes the most sense for those ordering regularly. More info can be found here: http://bit.ly/1QRlrhz You are not Amazon. Don't try to recreate Prime. You know what else pays for itself? Free shipping. Imagine all the lost revenue you'd get back. Agreed. Amazon offers a range of products that's makes it worth it (in fact just ordered several hundred dollars of stuff that was originally in my brownells cart). You guys offer gun products. Nothing more. Amazon offers "everything" How about a certain dollar amount? I've got an order over $1500 that I'm about to drop on you guys. That should warrant free shipping. Hell, most places offer it free after $100. Can't believe $1500 and it's still not free shipping. |
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Now I'm a little upset. I just placed the order I was talking about above. It came to Just over $1400 because I found some of the items cheaper on Amazon with free shipping. After some more checking on 'Vizards' and other sites I found the items so much cheaper that even paying shipping on the other sites, I'd have still paid less.
You need to fix your shipping policy. It is crazy to charge someone shipping who is buying $1400 is "small items" that can fit in one box. It makes me want to shop elsewhere. |
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I would buy elsewhere. Made a 1200$ purchase earlier this month. Purchased on a Friday. Items didn't ship out until Wednesday the next week. I had to talk to their CS whom had to call me to "confirm" the order. CS was extremely rude arguing with me about how they have to wait for "downloaded" invoices. I got charged 16$ for shipping. Items showed up in a crappy box (nothing broken thankfully) on a Tuesday the next week. 12 days. Suffice to say I'll probably never give them anymore money. Strait up garbage.
I'll mention that I ordered some parts from a site sponsor on that same Friday. Received them 3 days later expertly packaged on Monday. Free shipping |
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I came back through to check on my thread and saw this.
They are busy communicating but aren't fixing, addressing or changing anything. This problem looks huge just scanning, but I'll take a wild ass guess, the guy who can actually fix the mess they created is the guy who is the problem. They ate going to keep pissing off and losing one customer at a time until they implode. |
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Sooo, I just put a bunch of odds and ends in my Brownells cart, including a set of dies and a tool about the size of a hammer;
$7.95 to ship, per their website. I am happy (free would be better) but I find $7.95 very reasonable. Maybe they made a fix? FWIW - I am clear across the country from Brownells so it is a long freight trip for the parts. |
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Sooo, I just put a bunch of odds and ends in my Brownells cart, including a set of dies and a tool about the size of a hammer; $7.95 to ship, per their website. I am happy (free would be better) but I find $7.95 very reasonable. Maybe they made a fix? FWIW - I am clear across the country from Brownells so it is a long freight trip for the parts. View Quote Maybe they did have a "chat" with people Just called to apply a code and they were very polite and took care of everything. Reduced price covered shipping. They still have my business. |
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would have been nice of them to respond back here to notify folks instead of letting us hang!
Bruce |
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would have been nice of them to respond back here to notify folks instead of letting us hang! Bruce View Quote Our apologies. We have presented this information for executive review. At this time our shipping & processing time is being addressed at an executive level. As soon as we have additional info we will pass it along. The discussion was directly associated with comments from all of you here. We do appreciate the feedback, as hard as it is to hear, because it helps us improve. Thank you. |
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Good Morning!
Just a quick heads up, today only, Free Shipping on orders of $150 or more. Use code "L5H" at checkout! Thank you! |
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I tend to agree. I am holding off on ordering $$6 in parts to complete a spare dust cover because they are asking for $8 in shipping. All when a first class stamp will do.
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I've had similar problems. For a long time, especially after your competitor took away the C&R discount but you maintained it, I was an only Brownell's guy. Shipping has gotten atrocious but what is worse is that now there are no free shipping coupons anymore due to the push to get on the EDGE program.
Something needs to change. |
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I have been a loyal Brownells customer for the lasts 14 years .. Purchased all my parts from them .. This edge program is insulting . I don't expect things in life given to me and have no sense of intitlememt. I agree with other postings here $8 or $15 to ship small parts is ridiclios. How about a loyalty program or under certin weight shipping option?
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I have been a loyal Brownells customer for the lasts 14 years .. Purchased all my parts from them .. This edge program is insulting . I don't expect things in life given to me and have no sense of intitlememt. I agree with other postings here $8 or $15 to ship small parts is ridiclios. How about a loyalty program or under certin weight shipping option? View Quote We hear you and the executive team is working on making shipping changes to address the feedback we have received. We appreciate that you have been a customer for so long and do value your input. We are working on it in hopes to roll it out sooner than later! Thank you again! |
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Just had an issue with Midway that made me think screw them it is time to give Brownells my money, then I got to order $460 scope and see the shipping is $15.95 . At least Midway ships it for free. Guess it is time to google what I want instead of making the purchase now.
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I love the EDGE program and just renewed it. More than paid for itself in the past year.
I left Midway behind years ago when their shipping got whacky plus a whole raft of other reasons including items not in stock. |
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I love the EDGE program and just renewed it. More than paid for itself in the past year. I left Midway behind years ago when their shipping got whacky plus a whole raft of other reasons including items not in stock. View Quote Completely agree. The Edge program pays for itself in a couple orders. I place at least 2 orders per week. And Brownells stands behind what they sell. Return something to Midway and the best you will get is Midway money to buy more junk. |
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$8 isn't even all that bad.
It's paying $8 for UPS Mail Innovations to take 10+ days to deliver a package that gets old fast. |
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I love the edge program and the fact it has even better shipping rates.Any time I look to order something online now I stop by brownells first and see if they have the things I need.Ive used the overnight option a few times now and the program has more than paid for itself so far.Ill be renewing it when the first year is up in november
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All the guys with the "EDGE" plan, get off your knees. This is NOT about that plan. Rather, it is about just plain cost of shipping. Sixteen bucks for an Ergo pistol grip is.... flippin' INSANE, and even with the LE discount it is cheaper elsewhere (I know, I just placed the order ten minutes ago with a competitor, plus added a few impulse buy items -happens every time!). A few extra minutes of searching is worth ten bucks to me (on average). Fire your executives before they finish firing all your customers.
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Was going to buy a $80 part at brownells but shipping was $15 so I bought the part from midway for the same price and shipping was $7.56.
I always try to buy local but sometimes I'm not able to find what I need so I will look on line. |
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Wow. STILL no response? I guess the days of using Brownells for most orders is over. Now, cost will have to take precedence over convenience.
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I got an email offering 10 Magpul AR15 Gen2 mags for $105. I went to check out and saw that $15 shipping was my only option. I promptly emptied my cart and started looking elsewhere.
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Same issue here. I place orders fairly regularly. Most of the time for smaller items the shipping is $7.95. Last night I ordered 8 small items totaling $100 and the cheapest shipping option was $15.95. That's pretty steep IMO. I went ahead and placed the order since I had a coupon code, but I won't be buying anything else until the shipping is more reasonable. And $15.95 isn't even expedited, just regular UPS ground.
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Worse. It's Surepost. 10+ day shipping.....
ETA: This isn't saying that I don't like Brownells, it's just pointing out that the shipping increase has a dramatic effect on ordering. They have a great selection, but I'm now set on running around actually shopping for better prices whereas before I'd go ahead and order from Brownells. I can only guess that they are focusing more on business customers and are pushing retail customers away. |
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It's been over 6 months since Brownells has answered this post and there is no relief to the ridiculous $15 shipping.
The solutions is easy guys; offer USPS priority mail as a shipping option. |
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Just ordered my second DI Optical RV1 sight from Optics Planet. Forty bucks cheaper than Brownell's, plus free shipping. I saved about fifty-six bucks. Shopping elsewhere PAYS.
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Bought something from brownells for the first time in a long time. I'm not sure if they've fixed this but shipping was reasonable. I'm hoping it's better because for years I haven't purchased anything because of the shipping killing the "deal".
ETA. It must be better now. I checked my orders and shipping was more reasonable. |
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I'll do a dummy order. If the shipping is fixed, I'll buy. If not, I'll cancel and write them off again.
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Nope, not fixed. for a single Ergo grip, shipping was $15.95 (cheapest). Fuck Brownells.
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and why does it take brownells 3-5 days after your order is placed to actually ship it?? midway can ship sameday if ordered by a certain time, if not following day
-- ordered Thursday morning, just got email today order shipped...... WTF -- brownells charged my card Monday morning and ships today..... again get your act together....... lots of other companies out there to do business with |
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and why does it take brownells 3-5 days after your order is placed to actually ship it?? midway can ship sameday if ordered by a certain time, if not following day -- ordered Thursday morning, just got email today order shipped...... WTF -- brownells charged my card Monday morning and ships today..... again get your act together....... lots of other companies out there to do business with View Quote Meh. I haven't ordered from them since June. As you said, too many other places that are far more reasonable with shipping. At $150.00 worth of parts once a month, their jacked-up shipping cost them $450.00 in sales so far. With Christmas coming up, add an extra $1500.00 to that. Go figure.... |
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Nothing has changed on the shipping cost front. I ordered a few cans of aluma-hyde II last week and shipping was $15.
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This $15 dollar shipping is BS. No more Brownells orders here, and I've THOUSANDS (10's of) over the years.
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Ordered a trigger, and it cost 8$ to ship, they shipped it the cheapest possible way, and now USPS is sending it 400 miles in the wrong direction when it was dropped off to them by UPS 60 miles from my house.
Was estimated to be delivered on the 23rd. When I called in they said 4-7 business days. Well how about you say that upfront. Would not have ordered if I KNEW it wasn't going to get to me on time. |
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Clearly they don't care as in the lack of attention and responses here and inaction on their website.
There should be no EDGE or CODE. Give more shipping options and make it free over $100 Very simple Guess the Executives can't figure that out. I too used to shop them and order weekly. Shipping is completely out of touch with reality. I shop and spend elsewhere now. What happened Brownells!!?? You USED to be THE gun place to buy from. Not now........ Very sad......... |
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