I have been a customer since 2003. (Which means nothing except this is the FIRST screw-up I have had from Brownells)
I ordered on Dec 2nd, Order shipped on Dec 4th & box received on Dec 10.
I ordered $175.00 worth of stuff and one item was incorrectly substituted: instead of a Magpul .308 Charging Handle I get a Bushmaster 5.56 stripped upper?!?
100-009-444 Charging Handle 762 Mod 4 (
ordered & paid for)
100-003-667 Stripped FT Upper Receiver (
what I got)
I understand that 'GUN PEOPLE' are PASSIONATE about their firearms and equipment and are the first ones to rant & rave about how the sky is falling & what not.
This is the FIRST screw up I have had with Brownells in 11 years!
I don't plan on leaving Brownells just because of one slip-up or calling down the thunder from Odin just because of an error.
Sounds to me like they have a lot going on. I am sure they will deal with me in a satisfactorily manner, promptly.
~Will
EDITED TO UPDATE the TITLE - RESOLVED!