 Dawg180
The "Manticore Arms" guy
Team Member
Joined: Dec 2002  IL, USA
 Posts: 12796 Feedback: 100% (151) |
Posted: 8/23/2010 4:09:34 PM
I mentioned in the notes on my order that I was hoping to have everything by this Friday in anticipation of using it this weekend. They called me up, let me know that one item was delayed a few days (had been shipped from the factory, but had not shown up yet today) and even though I said II already ahd something that I could use as a 'hold over' until the product got in stock, they simply offered to upgrade me to another slightly more expensive product at no additional charge to guarantee I would have it all by Friday. Now THAT is ridiculously good customer service.
I cannot thank you enough, you guys are amazing! 
Sven |
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Dawg180
The "Manticore Arms" guy
Team Member
Joined: Dec 2002 IL, USA
Posts: 12819 Feedback: 100% (151) Link To This Post |
Posted: 8/26/2010 5:00:31 PM
And now I have to amend my post even further...
Got my box of goodies today, Blackstone *really* went the extra mile to make sure I was prepared for my class and color coordinated to boot. They just gave me a call to make sure I got everything. I cannot stress enough how I feel guilty that I have gotten such good customer service! Blackstone has a customer for life as far as I am concerned, thanks guys! Sven |
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Buck50
Blackstone Tactical
Dealer
Joined: Feb 2007 AZ, USA
Posts: 1842 Feedback: 100% (48) Link To This Post |
Posted: 8/26/2010 8:55:03 PM
Thanks for the kind words and good luck with your class!
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Dawg180
Student of the Assault Rifle
Team Member
Joined: Dec 2002 IL, USA
Posts: 12921 Feedback: 100% (151) Link To This Post |
Posted: 9/9/2010 10:49:02 AM
Got the second package not 2 hours after i called to confirm it had shipped. It took me longer to mount the HSGI Tacos than it did to get the package, LOL!
Thanks again! Sven |
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