No surprise they're still in business.
Yeah they piss me off quite often. I've become rather accustom to it but I'll keep coming back. Why? Because their PSA brand products are TOP quality and their prices allow me to buy what I want and have plenty left over for ammo, optics, whatever.
Does their CS suck? Without a doubt, but they'll work to make it right. Do their wait times make me want to kill puppies? Absolutely, so don't ask me about that freshly filled in hole in the back yard. But any repeat customer already knows what to expect.
If I need it fast, I'll order from Aim or Midway. If I want to save and don't mind a wait, coupled with wrong/missing/OOS product I'll order from Palmetto EVERY TIME. You can look elsewhere but you just can't find their level of quality anywhere near their price point
PSA, you frequently piss me the fuck off, but I'll always keep coming back.