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Posted: 7/31/2014 5:02:57 PM EDT
Well there are many posts of happy PSA customers. I have ordered before and been happy. Well it seems they are on a roll with messing up orders. Well here i was about to place another order but instead i have to send my last one back. I have read many of you have had the same problem lately. I mean jeesh hire someone who can read because there is NO excuse for shipping out the incorrect uppers. If these were all simple mistakes at some point someone would actually get better than they ordered and not always lesser. Well lets see if there are any replies to my email and if they step up and make me happy rather than sad. I have been waiting for these to be "in stock" and now that i received the wrong one they are of course "out of stock again"
Ordered PSA 16" CHF mid-length Premium upper without BCG or CH Recieved PSA 16" mid-length Premium upper without BCG or CH Minor some may say. I assume i was not supposed to notice. Thankfully it wasnt a ptac. But all the same I would like what i ordered please |
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Are you sure you didn't get a CHF barrel with the FN roll mark? What marks does the barrel have?
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received is like this
http://i265.photobucket.com/albums/ii218/tmoore912/AR15/IMG_3645.jpg expecting this http://i45.tinypic.com/14xp4wi.jpg |
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I sent them an email, I am not overly angry as i was not in a rush. I got it fast and was willing to wait the 15/20 days. I dont even need the CHF i dont have a class 3. But all the same its an upgrade worth having. Other orders i have placed with them have been good so they wont lose my business over this. "assuming they make it right" I was going to order the nickel Boron BCG and the rear sight tonight but i think I will hold off and most likely order elsewhere until this is resolved though.
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Quoted:
I sent them an email, I am not overly angry as i was not in a rush. I got it fast and was willing to wait the 15/20 days. I dont even need the CHF i dont have a class 3. But all the same its an upgrade worth having. Other orders i have placed with them have been good so they wont lose my business over this. "assuming they make it right" I was going to order the nickel Boron BCG and the rear sight tonight but i think I will hold off and most likely order elsewhere until this is resolved though. View Quote PSA will answer a PM faster than email. I would be upset too. I want CHF if i order CHF so yea they will fix you up eventually. |
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This exact same thing happened to me yesterday, sent them a pm last night.... Ordered the chf middy... Got the preium middy.
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I thought the same thing happened to me until I realized mine was rollmarked FN
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Seriously once the assembler is done assembling and or test firing the upper should be tagged. Maybe then who ever is shipping these out is less likely to screw up. I mean this cant be cost effective to your business all this tripple shipping on items
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Quoted:
Well there are many posts of happy PSA customers. I have ordered before and been happy. Well it seems they are on a roll with messing up orders. Well here i was about to place another order but instead i have to send my last one back. I have read many of you have had the same problem lately. I mean jeesh hire someone who can read because there is NO excuse for shipping out the incorrect uppers. If these were all simple mistakes at some point someone would actually get better than they ordered and not always lesser. Well lets see if there are any replies to my email and if they step up and make me happy rather than sad. I have been waiting for these to be "in stock" and now that i received the wrong one they are of course "out of stock again" Ordered PSA 16" CHF mid-length Premium upper without BCG or CH Recieved PSA 16" mid-length Premium upper without BCG or CH Minor some may say. I assume i was not supposed to notice. Thankfully it wasnt a ptac. But all the same I would like what i ordered please View Quote We are aware of the issue and we're working to have the problem resolved in a timely manner. We have someone working on this particular case and you will be contacted soon with a resolution. We apologize for any inconvenience and we hope you enjoy the rest of your weekend. |
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i assume this mean you are working on my PM to?
exact same issue. |
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Hello to everyone, I have the same problem as well. I order the 16" chf and what I received was something else. No big deal really but was expecting what I ordered. I've emailed palmetto hopefully they answer back
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I just ordered the same item last night. This is my first dealing with PSA and hopefully I dont have the same issue. Damn.
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Received my Return postage today and will get it back out to them today. I will update you when the replacement arrives
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nice that they got back to you. they still have not responded to any of my PMs
judging by this thread they must have had a whole batch go out the door in misslabled boxes |
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Got an email today that PSA may have shipped me the wrong upper
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Probably contacting those whose orders were packed by the one who packed all of ours. They asked me for the quality control number designating who packed them. I am assuming someone new and we all had the same packer
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Got my order today. Confirmed, they shipped the wrong upper. Ive ordered parts and ammo before. Always only one product per order figuring they had less opportunity to screw it up that way. First time I took a chance and ordered and upper and they screwed it up.
I'm not gonna lie, I'm pissed. Its unacceptable that they cant get something as simple as putting the right item in the box. Its BS that we have to send these back and then wait again for the correct upper to maybe show up the second time. How about they ship the right upper and include a return shipping lable for the wrong upper in the box? |
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Got my order today. Confirmed, they shipped the wrong upper. Ive ordered parts and ammo before. Always only one product per order figuring they had less opportunity to screw it up that way. First time I took a chance and ordered and upper and they screwed it up. I'm not gonna lie, I'm pissed. Its unacceptable that they cant get something as simple as putting the right item in the box. Its BS that we have to send these back and then wait again for the correct upper to maybe show up the second time. How about they ship the right upper and include a return shipping lable for the wrong upper in the box? View Quote your return idea makes sense, but if they did theyd probably not get many back. cant say i blame you being angry. |
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As far as the return idea, state that if the customer doesn't return the product back within 14 days, they will be charged. Several on-line retailers have this type of policy and it seems to work well for them.
Granted PSA isn't like other legit companies. |
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your return idea makes sense, but if they did theyd probably not get many back. cant say i blame you being angry. View Quote View All Quotes View All Quotes Quoted:
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Got my order today. Confirmed, they shipped the wrong upper. Ive ordered parts and ammo before. Always only one product per order figuring they had less opportunity to screw it up that way. First time I took a chance and ordered and upper and they screwed it up. I'm not gonna lie, I'm pissed. Its unacceptable that they cant get something as simple as putting the right item in the box. Its BS that we have to send these back and then wait again for the correct upper to maybe show up the second time. How about they ship the right upper and include a return shipping lable for the wrong upper in the box? your return idea makes sense, but if they did theyd probably not get many back. cant say i blame you being angry. Sure they would. Amazon ships out a replacement item immediately and you have so many days to return the other one. If you don't return it you are charged for the one you didn't return. I see no reason why PSA couldn't do the same thing. |
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As far as the return idea, state that if the customer doesn't return the product back within 14 days, they will be charged. Several on-line retailers have this type of policy and it seems to work well for them. Granted PSA isn't like other legit companies. View Quote lol i agree. that would solve the issue. |
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The same incorrect upper happened to me. I got it yesterday, opened it and looked at the rollmark.
I did not see "CHF" which I thought should be there. Did other things before researching it and in the interim I got an email from PSA confirming what I should have gotten. I replied to that email after a quick one minute customer service telephone attempt. I am not upset. It actually arrived sooner than I expected so this shipping error may get the final delivery closer to what I had originally expected. |
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The same incorrect upper happened to me. I got it yesterday, opened it and looked at the rollmark. I did not see "CHF" which I thought should be there. Did other things before researching it and in the interim I got an email from PSA confirming what I should have gotten. I replied to that email after a quick one minute customer service telephone attempt. I am not upset. It actually arrived sooner than I expected so this shipping error may get the final delivery closer to what I had originally expected. View Quote thats a good way to look at it. Sucks it happened but at least they are trying to fix the issue proactively. |
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I am curious how their system allowed this to happen. I imagine that uppers are built after being ordered (not a verified fact).
Were the wrong barrels used to build the upper or did someone pull out the wrong completed uppers? The box has the correct CHF marking and SKU on the label. |
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I am curious how their system allowed this to happen. I imagine that uppers are built after being ordered (not a verified fact). Were the wrong barrels used to build the upper or did someone pull out the wrong completed uppers? The box has the correct CHF marking and SKU on the label. View Quote I think I remember reading that they do build the uppers after the order, hence the 2 week waiting period on shipping. Also, people fail to keep in mind they are one of the leading companies offering affordable AR parts, uppers, etc, and that on top of that they are one of the fastest growing companies in SC (2 more stores getting ready to open). Personally, I think they should slow down and perfect their system, but they are (IMO) working on more of a volume type model for their sales. When this happens, errors occur. This is further complicated by the website and stores being 2 separate entities. |
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The same incorrect upper happened to me. I got it yesterday, opened it and looked at the rollmark. I did not see "CHF" which I thought should be there. Did other things before researching it and in the interim I got an email from PSA confirming what I should have gotten. I replied to that email after a quick one minute customer service telephone attempt. View Quote How long did it take them to reply with a return shipping lable? |
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I'm kinda glad to see I'm not the only one getting the wrong upper. Now I don't feel so lonely.
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That came in this morning at 925 AM MDT. Less than 24 hours after finding out that I got the wrong barrel, the item is on its way back to South Carolina. View Quote View All Quotes View All Quotes Quoted:
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How long did it take them to reply with a return shipping lable? That came in this morning at 925 AM MDT. Less than 24 hours after finding out that I got the wrong barrel, the item is on its way back to South Carolina. Hmm, I still havent got my return shipping label. |
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The shocking thing is really how fast you got your uppers and not the error in product shipped!
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Got my return shipping label today, Thursday. Dropping off at the UPS hub this morning.
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My timeline
1) Ordered on 27 July 2014 (I do not recall the time of day). 2) Item shipped from PSA on 30 July 3) Item received on 5 Aug at 1056 AM 4) Item dropped at UPS store on 6 Aug around 1120 AM (Estimated delivery on 12 Aug) 5) Delivered to PSA on 08/12/2014 at 9:34 A.M. 6) Shipping label created on 15 Aug 2014. Tentative delivery on 21 Aug. Notice from UPS. Nothing obvious from my PSA account. 7) Received replacement upper on 21 Aug 2014. Barrel markings must be under the handguard and I have not been able to remove the handguard yet to verify the barrel markings. |
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Mine get back to PSA today, so ill let you all know when the replacement is shipped or more likely arrives as i never got a shipping notice the first time. My last contact with them said they were already building my replacement and would get it out asap. He also stated that they stopped selling online to fill ours first. "of course this is all to be expected but still good to have it confirmed"
on a side note i was wondering if there would be a PSA shirt or patch in the box for our trouble. But then i noticed they dont have those. |
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Mine get back to PSA today, so ill let you all know when the replacement is shipped or more likely arrives as i never got a shipping notice the first time. My last contact with them said they were already building my replacement and would get it out asap. He also stated that they stopped selling online to fill ours first. "of course this is all to be expected but still good to have it confirmed" on a side note i was wondering if there would be a PSA shirt or patch in the box for our trouble. But then i noticed they dont have those. View Quote When I had to send mine back for a stripped screw in a low pro gas block, the upper was not only turned around the same day, but also had a PSA sticker and signed letter of apology. Letter wasn't just some pre made general thing. It was exactly what was wrong with my specific gun, how they fixed it, and that they apologized for me having to wait. Good enough for me. |
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When I had to send mine back for a stripped screw in a low pro gas block, the upper was not only turned around the same day, but also had a PSA sticker and signed letter of apology. Letter wasn't just some pre made general thing. It was exactly what was wrong with my specific gun, how they fixed it, and that they apologized for me having to wait. Good enough for me. View Quote View All Quotes View All Quotes Quoted:
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Mine get back to PSA today, so ill let you all know when the replacement is shipped or more likely arrives as i never got a shipping notice the first time. My last contact with them said they were already building my replacement and would get it out asap. He also stated that they stopped selling online to fill ours first. "of course this is all to be expected but still good to have it confirmed" on a side note i was wondering if there would be a PSA shirt or patch in the box for our trouble. But then i noticed they dont have those. When I had to send mine back for a stripped screw in a low pro gas block, the upper was not only turned around the same day, but also had a PSA sticker and signed letter of apology. Letter wasn't just some pre made general thing. It was exactly what was wrong with my specific gun, how they fixed it, and that they apologized for me having to wait. Good enough for me. I didn't know they sell uppers with low pro gas blocks. Edit: I assume it's one of the pre-railed uppers. |
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Replacement arrived and is correct. Little disappointed upper in box with NOTHING else, no packing slip invoice/reciept nothing. I sent previous packing slip invoice back with the original upper. There were some small tool marks on the receiver that are shining bright silver but im not going to send it back again.
My barrel is stamped under the hand guard so be sure to check yours before you panic. |
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Replacement arrived and is correct. Little disappointed upper in box with NOTHING else, no packing slip invoice/reciept nothing. I sent previous packing slip invoice back with the original upper. There were some small tool marks on the receiver that are shining bright silver but im not going to send it back again. My barrel is stamped under the hand guard so be sure to check yours before you panic. View Quote glad to hear your resolved man.. I still dont knwo why PSA on returns doesnt throw in some stickers or a patch or hat or shirt or something.. (not saying on all orders just ones they messed up to begin with. ) i would have thought they would have included original paperwork and a sheet of what has been done.. so strange. |
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