This was only for a nickel and dime order but I want to warn people about the people on the phone now there - things have changed at Bushmaster - be VERY careful.

The minute I hit the "send" on a online order yesterday I realized I had a wrong item on the order list. Not a problem, right? I've dealt with them for years - they will take care of me, I thought - they're good people up there. I got the order confirmation on my email in a few minutes. I called immediately and the guy on the phone said all Bushmaster orders take at least 48 hours to go through, that he could not see my order number, to call back tomorrow around 1:30 and they can take off the part off the order. At 1:29 today I called a different guy who crassly said sorry your order is placed, and the credit card is charged - there is nothing we can do about it! I complained, asked to talk to someone else, and he hung up on me.

Now, I paid with American Express and I know they would take care of this if I wanted to cancel the whole thing, but there are small parts on there I need at the moment so I am going to let it ride and roll belly up here this time. Just be cautious and careful with your orders with these people now. Cerberus has changed things at Bushmaster.

I would call the cc company immediately and cancel the order. If bushmaster still ships it, call them to send an RA# to return their piece-of-shit parts.

You should try ordering parts from Windham Weaponry instead. Their customer service is how Bushmaster used to be 10 years ago.

What you should really do is buy the correct parts and not blame your mistake on them.

I know it sucks but it is 100% your fault. I worked for a company with a mostly automated shipping system. Once the order was submitted it was long gone, no modifications whatsoever.

Same problem could happen with ANY company, sorry, this one is on the OP. Ive done thousands and thousands of dollars of internet buying. They give you plenty of opportunities to review your order and many times Ive backed out and changed something.

This right here they didn't buy the customer service just the name.

so when you make a mistake on your order final judgement is placed. when they make a mistake in the process/shimpment they get a redo. ya, ok. there is a reason why CS stands for customer service and not customer sodomy.

Nice of you to tell me I am wrong about the company I worked for. The ticket printed the instant the order was submitted and was sometimes boxed within 5-10 minutes. It wasnt worth the hassle to stop the line and modify the order.

I dont see why bushmaster should cover the cost of his mistake. We should all take responsibility for what we do. If they were the ones who messed the order up it would be one thing but they shouldnt have to lose profit because of a mistake that was not theirs

I know is this an older post, but thanks to the posters for this issue with Bushmaster.

With present political atmospheres, I am in the market for another AR and this (along with other like posts elsewhere),
I'll be hard pressed to even pick up another BM.

Thanks again!

This...

Bushmaster's customer servive is the worst I have experienced in quite some time. I ordered an upper assembly. I got an email acknowledging my order so after a few days in I email them via the acknowledgement to see when it will ship. Their response was:

"We are out of the Patrolman Carbine barrels. it will be several minths before your order ships". I called them to see about switching to another barrel profile and the guy on the phone says that they got some barrels in but they don't have the assemblies. He says he would do me a favor and sell me the individual parts and make the pricing the same even thought the individual parts are more. Favor?? What would the favor be? So they process the order and i get it in 3-4 days. Guess what? they left the gas tube out. I call them back and the guy on the phone says they will get the tube out. I get an email saying the order has shipped and it will take 5-7 working days. After that time has passed, still no gas tube so I call again and the guy like all of their reps seems a little irritated that I'm even calling them. Well anyway he says that they will ship a new one out and put a trace on the lost one. He says that they can't trace it so they don't know if I got it. Are you kidding me. If I had it I wouldn't be calling them over a stupid gas tube.

I know the gun business is booming but come on. I won't be using them on any future projects.

I placed an order on 27 Dec 2011 with Bushmaster for standard configuration 16" carbine and 20" rifle barrels which still remains open. I also placed an additional order for 16” Dissipator barrels on 02 July 2012 and that order remains open as well. I Called Bushmaster Customer Service most recently on 29 Nov and they were still unable to provide me with any projected shipment dates or meaningful availability information. The lack of Customer Service support I have received is totally unacceptable, so I called the Chief Sales Officer at Remington Corporate today to escalate the issue. Unfortunately even the most senior executives within the Bushmaster/Remington organization appear to be inclined to do little more than express their frustration and commiserate with their customers.

I have more than 30 years of experience managing sales organizations within $300M+ manufacturing companies at a senior executive level so I am comfortable in stating from what I have learned as a result of my recent communications with Remington corporate it is painfully obvious that Bushmaster/Remington's support of their on-line website is completely dysfunctional. No one within the organization is reviewing past due orders and coordinating with procurement to get them filled in a timely FIFO basis. Repeat-there is no focus on procuring many items shown on their website to fill back orders. I was told the only items/materials they are procuring are for actual firearms production which is their principal focus. Furthermore the scope of their current production appears to be limited to only a few models which further complicates the procurement support of their retail storefront. To be sure they have a nice selection of factory parts and upper receiver assemblies illustrated on their website which suggests they are supporting them but the reality is they are not procuring the parts to manufacturer or assemble many of these items. As I was told "manufacturing drives everything". I have seen this before in other organizations. It typically occurs when Manufacturing runs an organization rather than Sales & Marketing.

The parent company (Remington) was clearly not prepared to effectively support on-line sales through a retail website when they acquired Bushmaster nor does it appear that continued retail sales of parts/components are of any significant or immediate concern to them. In speaking with their corporate representatives and exposing this issue to them it is clear they are having difficulty finding their backside with both hands and no one within the organization can offer any meaningful response other than they are also frustrated with the situation. Not a surprising response really given no one is effectively managing their retail website storefront or addressing this problem at the corporate level. Unfortunately it also appears no one is concerned about fixing the problem either which speaks volumes.

If this is the case, I'd go elsewhere. jarrod and I went around 10 or 11 years ago about an issue. He told me I didn't have a clue and he was the expert. I should have taken the pos rifle to work and crushed it with a dozer instead of selling it. I'm not bashing BM, since I may have had a bad one, just how jarrod was rude and should realise that someone who slept with M-16s for over 8 years can see a problem with one.