Originally Posted By jcsparky:
Originally Posted By LaRue_Tactical:
Originally Posted By dukhnt:
Well, I slipped a couple of sentences out of this in-house response ... but here's the majority ... and looks like Freddie didn't quite suggest an Aimpoint - just that as an alternative to make folks happy.
I agree, you should have bought an Aimpoint.
I also agree that if there was an issue with the Leupold, you should have called Leupold. You wouldnt buy a LaRue rifle and call Daniel Defense to replace it. I guess Im basically calling you a liar, which isnt what I want to do here, but I find it hard to believe you were treated the way you are saying. Ive been involved in WAYYYY too many he said, she said situations, and to be quite honest, LaRue's reputation, service, and employees will win this battle anytime as far as I am concerned. You may not have got what you wanted, simply because it wasnt possible, but thats all Im going to give ya on this one.
Either way, things always get lost in translation, with organism-driven memories and all ... and to be clear, I just want our guy to get a nice Leupold he's tickled to death with.
Maybe it's fixed good and good-to-go. We'll see.
Ah…not the way the phone conversation went. His story is very creative.
We received the Prismatic with a note saying the illuminate reticle flickered when turned on. The battery illumination system was not connected to the housing of the Prismatic. I reinstalled the battery housing turned on the Prismatic and it worked perfectly fine.
I then called the customer to explain to him that the sight is working fine and that I could not find any problem with it. He kept insisting that it would “flicker” when the battery cap was completely closed tight. I told him that is exactly how the cap is currently installed and that it isn’t “flickering.” He then asked are you going to send me a new one? I said, there was no need because this one worked perfectly fine. He wasn’t happy with that response. I asked him if he wanted to exchange it for an Aimpoint Micro T-1. He said no. That he wanted a Prismatic. I said okay, we’ll send him this one back because it is works fine and there is no need to exchange it for a new one. He insisted that we replace his Prismatic. I told him that there was nothing wrong with it, but when he got it back if he still thought it was broken that he should send it to Leupold for repair. He then said okay.
Well thanks for your response Mark, I guess between the Solar Flares and the UPS Ninjas, it obviously fixed itself, over 10,000 air miles and temperature changes. We'll see
As Mark said Memories get fuzzy, I'm sure they get fuzzy when the Boss starts asking questions.
Actually Freddies response was close.. cept the fact about the Aimpoint, and I Wanted THAT Prismatic, just not that one. A functioning one is always better.
The Note was not my note it was taken by Larue after I called and explained the situtation and they wanted me to send it to Larue, NOT Leupold.
So Yes I called told them I had a issue with the Prismatic Module and asked what they wanted to do and did as they wanted, actually it was JP that I spoke with told, him the scope it self was fine and just the illuminator module that comes seperate was the issue.
JP took good notes just I stated.
Unless the phone call was recorded which I'd like to hear, no one cept Freddie and I hearrd it.
So calling me a liar? really? you know me how? based on what? God Bless ya !!
I understand its a He said She said situtation, I've ordered from Larue the past several years and haven't been treated like this before either.
So I guess until it happens to you....
I find it funny that I still have the Larue mount, I never shipped it back, and Freddie never asked for it when he was "suggesting the T1" Which I belive are out of stock anyway.
Larue mounts are AWESOME
Mark I believe you make good stuff all the way around.
If it works like it should, I'll be happy.
Sorry for the hassel, I guess I could have spoken to someone else.