Wanted to post a quick review, not so much on the product, but on customer service.
See, to me, as important as the quality of the product is, even more important is that I can rely on customer service. At some point every company, no matter who good they are, will make a mistake, or miss a flaw in a product, or ship the wrong item. Shit happens. That's just life.
So while most people get upset when there is an error, I am the opposite, I see it as an opportunity to find out if I can rely on that company or not. I am more likely to spend my money with a company after I have personally dealt with their CS department. Similarly, I am extremely unforgiving when it comes to poor CS. Burn me once, and I will hold a grudge, and I will let everyone know. There are companies that I have had poor experiences with (CS wise) from more than a decade ago who I still won't purchase from.
I just got the opportunity to see how Larue's customer service is.
I ordered a barrel during the current sale. When I received the barrel, I found that there was an issue with the gas port. I posted here to see if Larue would consider it an issue, got an affirmative response. So I called customer service and explained the issue. The CS rep was quick to offer a solution. He offered to ship a replacement barrel that day, and have it shipped next day air. Additionally, he immediately issued a call tag so I wouldn't be out shipping costs on the order. There was no debating as to whether the product needed to be replaced or not. Just a quick verification that it was in stock, and it was sent out immediately.
I received the replacement barrel today, well under 24 hours after my conversation with Larue's CS team. Larue didn't wait to receive the barrel back, they just sent me a replacement.
That's exactly how customer service should handle issues. So good job Larue. The way it was handled was perfect, and other companies could learn a lesson from how you handle things.