So..... I tried to call BCM Monday morning. The call goes directly to a prerecording, telling people to send an email, NO option to leave a message. I sent an email to BCM that morning. As of today, I still have not received a reply from BCM. Tuesday evening, I called the purchasing vendor, to see what they could do. I explained the situation, and directed them to this thread. They agreed that, even for a vendor, BCM is not easy to get a hold of an actual person, on the phone. The vendor could clearly see the problem, and offered to contact BCM, to try and figure out what the problem/resolution is.
The following, is the reply BCM sent to the vendor...... Even though I was cc'd in the vendors email, BCM did not reply to me, or cc, in the reply.
BCM:
"This is about the 5th report of an aero precision upper fitment issue with our charging handle. It seems they either have a variance in their manufacturing or experienced a generational update. Given that there is no standard for the AR10, these variances can be significant. We are more than happy to inspect the charging handle however, it is entirely possible this particular upper will not accept our charging handle, while others will."
WHAT!!!!! While that statement is not 100% inaccurate, in some instances. It is a completely "blow you off" answer. I am dumbfounded in the lack of effort BCM made, to even identify a problem with their product. (Which will only help them, in the long run). Let alone try and satisfy a customer.
So I purchased yet another charging handle, (same kind) from a 3rd vendor......guess what....... It's a correctly made part!!!
So BCM...... You have bad product sitting on vendors shelves and being sold, giving you a bad reputation!! I hope you do something about it!!!