When placing an order online, There are a few things you can do to make things go more smoothly, and quickly.

When i open a box it should have the following:

A list of what the box contains, (a 14.5" barrel and a YHM 5C1 FH for perm install)
Your name
Your Email
Your Phone #
As much info about what you what done as posible. (i cannot have to much info)
I have seen many boxes that have arrived with barrels poking out the side, holes in the box, missing caps on shipping tubes etc. Please properly pack all boxes.

Example: If you are placing an order to have your barrel threaded (pistol, rifle, whatever) and you plan on using a suppressor, please mention what model suppressor you will be using. what barrel length you would like. what length of thread you need (if you know)
what thread pitch you would like (1/2-28, 1/2-36, 5/8-24 etc.)

Note: if you have an email conversation with steve or dave, but do not place an order online, i do not know what you want done. When i open a box and it says something like "steve please perform the services we talked about in our previous emails". I will search our database for your name if i do not find a match your box goes into a state of limbo. Steve receives ALOT of emails and they go away rather quickly. When i ask steve or dave " do you know what XXXXX wants done?" and they cant find the old emails, your box can sit for days or weeks until i get confirmation as to what service you want performed.

If you follow all the proper steps your order will ship in roughly 3-5 days, and steve dave and my life will be much easier.

Thanks to all our customers we appreciate your business and look forward to helping more of you out in the future.

I agree

Originally Posted By hobbez84: aww man, I wish I read this before I shipped off my upper. I sent off an upper to you guys last week (LMT 14.5) to get a Vortex FH perma-installed. Steve and I talked via E-mail for a short bit and I figured everything was in good order but it completely skipped my mind that I should've put a letter with the upper. Any word on how long it would take without the proper info? I know he has my CC# and my address, but if he needs anything else, please let me know.

if you placed the order online, and your name/address is on the outside of the box you should be OK. One of the common problems is when people use shipping outlets like box shops and such. Usually the return address/name on the box will be that address and not the customers. If theres nothing inside, then we wont know what to do with it or whose it is.

I'm having trouble filling out your on-line form. I have selected what I want done and hit Load but then the form clears. I want to ship you a barrel and an upper and a two inch flashhider. I want the flashhider permanently installed and the barrel installed in the upper. Thanks. Scott

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Found your cart on the page!!
kinda small to see with out my reading glass's

IS THERE AN EMAIL ADRESS TO CHECK STATUS OF AN ORDER ? THEY HAVE HAD MY BARREL PINNING JOB SINCE 10/6

I guess our emials werent making it through to you. You sent a barrel and a flash hider to be permed, but no barrel nut or gas block.

As long as theres a name or paperwork on/or in it, we will figure it out.

Sure just send the barre with the upper. If it were mine, I'd leave it alone.

I screwed up on this part
Q. Who is responsible for the shipping boxes?
A. The customer is responsible for making sure the box they ship the parts in is durable enough for the return trip, and that the finished product fits back in the box.

Order No. 9869776, I sent my 11.5" barrel, upper, rail, and G5 bilock out to be assembled. But the box isn't going to be big enough to ship it back. Can you guys charge me extra for a larger box? I'm sorry for the inconvenience.

Thanks PropDoc After 7 long months of waiting for BATF approval, I was so excited to send it in for assembly, the correct size box was the last thing on my mind