User Panel
User Panel
User Panel
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Posted: 7/19/2014 3:18:12 PM EDT
[#1]
My department logs in and follows up on all citizen complaints. In the log and in the building file. Document,document,document!
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Posted: 7/19/2014 5:01:20 PM EDT
[#2]
Quote HistoryQuoted:
My department logs in and follows up on all citizen complaints. In the log and in the building file. Document,document,document! i guess i wasnt very clear. i ment when your department is responding to a complaint, lets say a blocked fire exit. when responding to the complaintant would you just type out a memo informing the complaintant about the procedures, thank him/her for their time and the outcome of the complaint? |
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Posted: 7/20/2014 4:52:38 PM EDT
[#3]
Notification to the complainant is not a priority. Dealing with the issue, especially if it involves life safety, is.
We would take notes about where and when the violation was observed, then, depending on whether it was a technical (paperwork) violation or an actual danger, would either contact the property owner or manager and schedule a formal inspection or send the engine crew or shift commander over to perform an impromptu inspection. Our officers (and firefighters, actually) can swear out municipal ordinance complaints. Those of us that are state certified can swear our state complaints. |
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Posted: 7/23/2014 12:44:36 PM EDT
[#4]
We inspect and attempt to resolve the complaint. We have many tools at our disposal to do so.
Notice of Violation. Violation Order Summonses Building Department notification |
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Posted: 7/23/2014 2:05:59 PM EDT
[#5]
Before I retired, it was a citation, a trip to jail and a $1250.00 fine for a locked or blocked exit.
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