Originally Posted By cosmos556:
I have the bill with all their incoming calls/text messages/downloads. Don't care about data/email as it's unlimited, but when they're talking 45 minutes to some unknown number during day hours or hundreds of messages... yeah, fraud waste & abuse. Wish people would just do right thing.
We have the printouts from the provider to look over. Just like your regular detailed bill.
And since we have desk phones, all calls over 5 minutes are audited. That rules out about 98% of calls, but once again, I look for patterns of abuse.
Ok, But I'm talking about tracking the physical whereabout of the phone (ie employee) using nothing but the company provided phone and software.