Charlotte may not know the difference between latex and oil-based paint, but she is eager to please the customer at the southwest Abilene Lowe's store.
She dresses like most of the other employees, easily identifiable by the red-and-blue vest that everyone wears.
She's shaggier than most employees, and sits around a lot. She doesn't say much.
She has a nice smile. Oh, and those eyes that draw you in.
Charlotte, who was "hired" just this fall, is a 10-year-old golden retriever. She brings her pal, Clay Luthy, to work with her.
Clay is an Air Force veteran, a former C-130 loadmaster, who officially was the one hired by Lowe's. He "blew out" not one but both knees, which since has required five surgeries. He cannot bend his left knee and can slowly work his way down on his right knee to get to items on lower shelves.
Tough stuff for an otherwise sturdy 35-year-old man, who has a wife and three kids to support. But Clay's story is not a sad one. He makes do, which is a theme at a home improvement center, right?
Besides, who focuses on him?
"Everyone loves Charlotte," he said of his constant companion, who's trained to help Clay get back on his feet should he fall prone to the floor.
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