I rarely eat in restaurants, so I rarely get disappointed.

One stands out in particular.

Went out with my entire family and extended family, probably 15-20 of us. I order the prime rib and baked potato. We wait close to 1.5hrs for the food to show up. Prime rib is as tough as rubber and the sour cream that came out was spoiled, I didn't notice this until I had already spread it on my potato and taken a bite which I promptly spit back out. Get the waiters attention and explain the situation, best they would do is give me a new sour cream, thought it was somehow acceptable to mix it together with the bad or something and finish the potato.

The bill came and I was charged full price for the meal and an additional fifty cents for the extra sour cream which I never told them I wanted after arguing with the waiter.

I lost my shit on the waiter and then the manager, they wouldn't comp my shitty half eaten meal on a group dinner.

That was one of the very very few times I didn't leave a tip.

Still to this day my family talks about that place, or rather that dinner, I believe the place has gone out of business since.

Great business skills there.

My wife and I had a very similar experience at BWW's, waited almost 1.5hrs for our dinner. Called a manager over and explained the situation, he not only comped our meal, he got us extra food, and gave us a gift card for $25. He also dropped our server and he took care of us the rest of the meal.

They really made the situation right and them some.

Sticky Fingers in Augusta (now closed).



Went in, was seated quickly by hostess, waiter came and took drink order. Half an hour later another waiter comes back and asks for our drink order. OK, shit gets weird, maybe the other guy forgot. Told him we had already placed a drink order with the other waiter (told him his name, other waiter was at the next table at the time). New waiter informs us he will put our drink order in, and get our original waiter to take care of us.



Another half our passes, the party at the next table has finished and left, they arrived about the same time as us, waiter seems to have taken great care of them. Our drinks are bought out by a bus boy all waters, none of us ordered water, shortly after the original waiter comes around, takes orders for five meals, and two appetizers. Another half hour passes, no food, waiter comes back "kitchen is busy, taking longer than ususal". No, kitchen isn't busy, there are now only three parties in the place, us included, there were never more than five. Twenty minutes later our food arrives, also brought out by the bus boy who doesn't speak English, and had no idea what "silveware" "flatware" or "forks and spoons" means, as we had never been given any. The food was cold, completely room temperature, as if it had been sitting on a counter for nearly an hour.



Once we are done eating the waiter brings out our apps, also very cold, and seemed surprised when I told them we didn't want them. Check came, we were charged for ten drinks, although the only drinks we got were a single glass of water each, and they don't charge for water. We were charged for both apps. I asked to speak to the manager, explained what happened, and told him I didn't mind paying what I owe, but we never got any drinks, but had been charged for ten, and the Appetizers came cold and after we were done eating. The manager gave a bullshit excuse about being busy, even though they weren't, agreed to fix the bill, and gave me a coupon for a half price appetizer on the next visit. Got the "fixed" bill, appetizers still there, still being charged for five drinks. Manager came back out, apologizing, went back and got the rest of the drinks and appetizers off the bill. We left, not really happy, paid full price for everything we ate (even though it was cold and sort of soggy) and wrote it off as everybody has a bad day.



A few weeks later we went to the same place for lunch. Not very busy, service wasn't horrible, but two of the five entrees we ordered had a strong chemical taste, it tasted like cleaning agents smell. My daughter and I had both ordered ribs, both rib plates tasted like industrial cleaning solution, we sent them back, were short on time, and didn't have time to wait for replacements. We got the bill, appetizer coupon from last trip was refused, no real reason given, there was no fine print on the coupon. They charged us for both of the meals that had to be sent back, told me that they had offered to replace them, so they couldn't discount them.



After what we now call the chemical rib incident, we never went back. The place shut down about six months later, the franchise owner disappeared in the middle of the night, left the restaurant, his home and a shit load of bad debt behind, never even informed the managers that the store was closing. They found out when the food supplier told them they couldn't get any more credit until their bill was paid, and the owner couldn't be found.