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Posted: 2/15/2015 11:47:40 PM EDT
[#1]
I had one smoked overnight one time while I was at work. Lucky it didn't burn my place down.
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Posted: 2/15/2015 11:47:55 PM EDT
[#2]
ISPs throttle streaming video (Amazon and Netflix), no matter what they claim.
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Posted: 2/15/2015 11:48:26 PM EDT
[#3]
Quoted:
Tonight I try stream a movie from amazon and it won't play in HD I unplug my modem a couple times, still no go. I do a speed test and get 3-4Mb/s I am paying for 50. I go on Comcast chat and they send my modem new data (whatever that means) and reset my account on their end. So now I am peaking around 20Mb/s It all sounds like a bunch of BS to me and still I should be getting twice that. I ask what is going on here he says they are not authorized to throttle and the problem is with my (not even 2 year old) modem then gives me this line. "It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used and accumulates static. The functionality is at peak within 1-2 years and declines after that."
Now this really sounds like bull shit to me. Fuck Comcast. I've never heard that line of BS before, it sure sounds suspect. |
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Posted: 2/15/2015 11:48:42 PM EDT
[#4]
Routers are only good for a few years,then they degrade slowly over time.
I have had to replace a few over the years. |
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Posted: 2/15/2015 11:52:14 PM EDT
[#5]
Had a cable box and my modem both die at the same time, not sure which one fried the other. New modem does blow the seven year old one away.
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Posted: 2/15/2015 11:54:08 PM EDT
[#6]
Quoted:
Tonight I try stream a movie from amazon and it won't play in HD I unplug my modem a couple times, still no go. I do a speed test and get 3-4Mb/s I am paying for 50. I go on Comcast chat and they send my modem new data (whatever that means) and reset my account on their end. So now I am peaking around 20Mb/s It all sounds like a bunch of BS to me and still I should be getting twice that. I ask what is going on here he says they are not authorized to throttle and the problem is with my (not even 2 year old) modem then gives me this line. "It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used and accumulates static. The functionality is at peak within 1-2 years and declines after that."
Now this really sounds like bull shit to me. Fuck Comcast. No more than routers and TVs. They don't wear out but they can have malfunctions and stop working. Or they can run forever. It's a stats game. |
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Posted: 2/15/2015 11:54:10 PM EDT
[#7]
Get a docsis 3.0 or maybe 3.1 modem, connect your pc directly behind it... and then do a speed test. I was getting ~125 down and 45 25 up with a brand new 3.0 modem. When I put my Netgear in place and leptop behind that, I get ~50 down and ~25 up.
Oh, and now that Comcast knows the mac address for your modem, they'll start enforcing the 300GB/month on you. It's only $10 for every 50GB over. 
YMMV |
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Posted: 2/15/2015 11:54:35 PM EDT
[#8]
Routers can and do crap out over time.
However, something else is amiss and if your speed tests blow then you have another issue. Is this a new issue, or has all been well up until tonite? Is this an intermittent issue or brand new? |
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Posted: 2/15/2015 11:55:41 PM EDT
[#9]
Huh.
I use Suddenlink and last week when I went in to pay my bill they handed me a new modem. Instant free upgrade from 15Meg to 50. I like it. I have seriously never heard of routers wearing out, and if they did, I would think it would be from heat stress rather than "static"? But I don't know. I think mine is a Cisco Linksys and seems to be holding up well after 4 years or so. |
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Posted: 2/15/2015 11:57:04 PM EDT
[#10]
Quote HistoryQuoted:
Routers are only good for a few years,then they degrade slowly over time. I have had to replace a few over the years. This. I can't explain it since it's an electronic / digital device. Definitely the case for home-grade equipment -- specifically CABLE MODEMS -- heard of it and experienced it several times. Now, work gear, Cisco, Juniper, etc obviously don't have this problem as you see some stuff run for years and years. OP, buy a new one from Comcast (or on your own from Walmart or Amazon, whatever) and see if it makes a difference. Return it if there is no improvement and the problem remains. ETA: since switching from Cox cable and then Comcast cable, I now have had non-cable Verizon FiOS for years and have never had any such problems. |
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Posted: 2/15/2015 11:57:25 PM EDT
[#11]
A lot of cable modems do not have very good heat management. Cable modems tend to burn out rather than wear out.
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Posted: 2/15/2015 11:57:28 PM EDT
[#12]
Quote HistoryQuoted:
Huh. I use Suddenlink and last week when I went in to pay my bill they handed me a new modem. Instant free upgrade from 15Meg to 50. I like it. I have seriously never heard of routers wearing out, and if they did, I would think it would be from heat stress rather than "static"? But I don't know. I think mine is a Cisco Linksys and seems to be holding up well after 4 years or so. They definitely do wear out, like any piece of electronics. Consumer electronics aren't meant to last forever. Kinda like light bulbs. |
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Posted: 2/16/2015 12:04:09 AM EDT
[#13]
Quote HistoryQuoted:
ISPs throttle streaming video (Amazon and Netflix), no matter what they claim. Now this I believe. I have used 85gigs this month. Last month was 232 apparently 
I primarily watch Netflix and Amazon, I have only basic cable. |
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Posted: 2/16/2015 12:05:11 AM EDT
[#14]
Quote HistoryQuoted:
No more than routers and TVs. They don't wear out but they can have malfunctions and stop working. Or they can run forever. It's a stats game. Quote HistoryQuoted:
Quoted:
Tonight I try stream a movie from amazon and it won't play in HD I unplug my modem a couple times, still no go. I do a speed test and get 3-4Mb/s I am paying for 50. I go on Comcast chat and they send my modem new data (whatever that means) and reset my account on their end. So now I am peaking around 20Mb/s It all sounds like a bunch of BS to me and still I should be getting twice that. I ask what is going on here he says they are not authorized to throttle and the problem is with my (not even 2 year old) modem then gives me this line. "It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used and accumulates static. The functionality is at peak within 1-2 years and declines after that."
Now this really sounds like bull shit to me. Fuck Comcast. No more than routers and TVs. They don't wear out but they can have malfunctions and stop working. Or they can run forever. It's a stats game. This I believe too. It works or it doesn't. Not sure how it could slow down the speed. |
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Posted: 2/16/2015 12:07:50 AM EDT
[#15]
I had one go bad but not slow down
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Posted: 2/16/2015 12:08:19 AM EDT
[#16]
Quote HistoryQuoted:
Routers can and do crap out over time. However, something else is amiss and if your speed tests blow then you have another issue. Is this a new issue, or has all been well up until tonite? Is this an intermittent issue or brand new? Sometimes I have to unplug it and plug it back in to reset the router but speed has been sufficient. But for all I know they could have been slowly lowering it till it caused me problems. |
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Posted: 2/16/2015 12:10:20 AM EDT
[#17]
Its the shitty Chinese capacitors. I really think that the have developed an electrolyte that acts as a chemical time delay fuse. The capacitors last just long enough for the warranty to expire.
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Posted: 2/16/2015 12:13:28 AM EDT
[#18]
You have to put more speed juice in it. It ran out.
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Posted: 2/16/2015 12:17:23 AM EDT
[#19]
All of that home networking gear fails a lot. Cable modems, wifi gadgets, switches, all of it. That's why I always recommend people spend as little as possible on the stuff. Get what you need and not a bit more, and don't fall in love with it. If it's mission critical keep spares or workarounds.
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Posted: 2/16/2015 12:17:52 AM EDT
[#20]
Quote HistoryQuoted: Get a docsis 3.0 or maybe 3.1 modem, connect your pc directly behind it... and then do a speed test. I was getting ~125 down and 45 25 up with a brand new 3.0 modem. When I put my Netgear in place and leptop behind that, I get ~50 down and ~25 up. Oh, and now that Comcast knows the mac address for your modem, they'll start enforcing the 300GB/month on you. It's only $10 for every 50GB over. YMMV No worries about the overage, commercial service is only $59.99, and has no limits. ETA: No, static isn't killing modems. They are just like any other consumer grade electronics, some of them will last for years, some will take a shit the instant you plug it in out of the box, most will be somewhere in between with two years being about typical. |
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Posted: 2/16/2015 12:19:35 AM EDT
[#21]
Quote HistoryQuoted:
All of that home networking gear fails a lot. Cable modems, wifi gadgets, switches, all of it. That's why I always recommend people spend as little as possible on the stuff. Get what you need and not a bit more, and don't fall in love with it. If it's mission critical keep spares or workarounds. I agree that it fails, but I think the "it gets slower over time, trust me and get off the phone" bullshit is just that. |
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Posted: 2/16/2015 12:20:40 AM EDT
[#22]
I go through DSL "Routers" and Cisco ADSL Wics like pringles
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Posted: 2/16/2015 12:22:03 AM EDT
[#23]
They do wear out, parts start failing
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Posted: 2/16/2015 12:26:54 AM EDT
[#24]
Quote HistoryQuoted:
This I believe too. It works or it doesn't. Not sure how it could slow down the speed. As the components develop issues (usually bad voltage regulation from failing capacitors), the modem has to keep re-requesting data from the host because the receiving end is introducing corruption. This slows down overall throughput. The speed of the bits flying back and forth doesn't decrease, but the usable ones get fewer and farther between. The signal-to-noise ratio starts to tilt in favor of the noise. |
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Posted: 2/16/2015 12:27:24 AM EDT
[#25]
Quote HistoryQuoted:
I agree that it fails, but I think the "it gets slower over time, trust me and get off the phone" bullshit is just that. Quote HistoryQuoted:
Quoted:
All of that home networking gear fails a lot. Cable modems, wifi gadgets, switches, all of it. That's why I always recommend people spend as little as possible on the stuff. Get what you need and not a bit more, and don't fall in love with it. If it's mission critical keep spares or workarounds. I agree that it fails, but I think the "it gets slower over time, trust me and get off the phone" bullshit is just that. Agreed. Having made a brief stop in ISP customer service though, I can definitively say they don't put many geniuses on chat. Sunday.
There's probably chickens in the room with the guy he's typing to. |
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Posted: 2/16/2015 12:33:00 AM EDT
[#26]
Quoted: Tonight I try stream a movie from amazon and it won't play in HD I unplug my modem a couple times, still no go. I do a speed test and get 3-4Mb/s I am paying for 50. I go on Comcast chat and they send my modem new data (whatever that means) and reset my account on their end. So now I am peaking around 20Mb/s It all sounds like a bunch of BS to me and still I should be getting twice that. I ask what is going on here he says they are not authorized to throttle and the problem is with my (not even 2 year old) modem then gives me this line. "It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used and accumulates static. The functionality is at peak within 1-2 years and declines after that." Now this really sounds like bull shit to me. Fuck Comcast. It does sound like a BS comment the outsourced Comcast customer support would use to get you off the phone. I recommend going to www.dslreports.com and post your problem in the Comcast forum. There's a FAQ on there about what info is needed for the other users to help you out. (make, model, signal levels, subscribed service level, etc.) They are usually a very good source to help. Keep in mind that these are fellow users, not Comcast employees. |
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Posted: 2/16/2015 12:43:14 AM EDT
[#27]
Quote HistoryQuoted:
There's probably chickens in the room with the guy he's typing to. 
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Posted: 2/16/2015 12:54:46 AM EDT
[#28]
sounds like BS. What modem do you have.
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Posted: 2/16/2015 1:20:42 AM EDT
[#29]
years ago I had problems with mine. The tech showed up and said I've seen this 3 times today. It's your modem. Turns out TWC made some network changes that made their system incompatible with certain firmware modems. Neither TWC or motorola would fess up but the tech was pretty honest that they had been doing some upgrades.
Ask for level 2 support, it could be a network issue. It happens other than that do what one of the other posters said try a new modem |
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Posted: 2/16/2015 1:22:23 AM EDT
[#30]
Do you smoke?
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Posted: 2/16/2015 1:32:31 AM EDT
[#31]
Do cable modems wear out? I think so.
For the last two months, my downloading was getting real slow, then locking up. I was going to buy a new computer. Then, I got my bill and found out the charge for the rental on my modem from the cable company was going up by 20%! At that point, I decided to buy my own. In a year I would save what I would spend renting one from the cable company. Installed the new modem, and it fixed by problems. I don't need a new computer, now. |
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Posted: 2/16/2015 1:58:58 AM EDT
[#32]
Quote HistoryQuoted:
sounds like BS. What modem do you have. Motorola SBG6580 that I purchased, not renting. |
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Posted: 2/16/2015 1:59:11 AM EDT
[#33]
Quote HistoryQuoted:
Do you smoke? Nope |
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Posted: 2/16/2015 2:06:54 AM EDT
[#34]
Quote HistoryQuoted:
ISPs throttle streaming video (Amazon and Netflix), no matter what they claim. especially ones that are also cable tv companies since streaming is direct competition to their video offerings |
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Posted: 2/16/2015 2:12:20 AM EDT
[#35]
Quote HistoryQuoted:
ISPs throttle streaming video (Amazon and Netflix), no matter what they claim. |
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Posted: 2/16/2015 2:14:40 AM EDT
[#36]
All electronics wear out. Usually it's an over heating problem caused by a design error, but just the friction of the electrons moving thru the electronics wears them out.
Also, the can capacitors tend to leak over time.
Over voltages can burn things out too.
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Posted: 2/16/2015 2:15:27 AM EDT
[#37]
Everything dies.
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Posted: 2/16/2015 2:28:33 AM EDT
[#38]
Quote HistoryQuoted:
but just the friction of the electrons moving thru the electronics wears them out yep that's why power lines have to be replaced every couple years |
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Posted: 2/16/2015 2:32:26 AM EDT
[#39]
Quote HistoryQuoted: Motorola SBG6580 that I purchased, not renting. Quote HistoryQuoted: Quoted: sounds like BS. What modem do you have. Motorola SBG6580 that I purchased, not renting. |
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Posted: 2/16/2015 2:52:22 AM EDT
[#40]
Yes, they go bad. All electronics go bad. Time to buy a new one.
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Posted: 2/16/2015 2:55:56 AM EDT
[#41]
Quote HistoryQuoted:
Motorola SBG6580 that I purchased, not renting. Quote HistoryQuoted:
Quoted:
sounds like BS. What modem do you have. Motorola SBG6580 that I purchased, not renting. I have the same modem. Contact Motorola support. Since you own it, the provider is limited on the shit they can do. |
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Posted: 2/16/2015 2:56:34 AM EDT
[#42]
Delivery of HSI is a complex undertaking. One or more of a combination of issues could be the explanation for your slow speeds. Never mind talk of speed throttling. That said, there have been two or three intelligent replies to your specific question of CM lifespan, specifically those that remarked about inferior capacitors and heat management. Yet overall, keep in mind that the gateway (combo modem/wifi router) is but one piece of a complex system that spans from the ISP to the interior of your home that must operate effectively and efficiency for the delivery of fast internet.
Suggestions: Call up Comcast and have them look at the boot file for that 6580. More than likely you'll be kicked up to level II tech support for help. Ask them to verify that the file is appropriate for the service tier to which you subscribe. Then ask for the date that the present firmware was pushed to the GW. Does that coincide with a loss of speed by any chance? Next, use WiFi analyzer to take a snap shot of wifi signals from nearby homes that are within reception range from the interior of your home. Any of them operating on the same channel (frequency) as your wireless network? If the RSSI of those transceivers are -65 < x < -35 there's a good chance that your wireless devices are suffering from signal degradation/interference. Lastly ascertain the SNR reading of your downstream and upstream carrier signals by logging onto the console of the 6580. The DS SNR shuld be at least 35 dB and US SNR 32-33. Signal to noise ratios that are lower will certainly interfere with throughput. Those indicate wiring issues that cannot be isolated to within or outside the house without a qualified person with test equipment to make that determination. HTH. |
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Posted: 2/16/2015 3:11:40 AM EDT
[#43]
Quote HistoryQuoted: The DS SNR shuld be at least 35 dB and US SNR 32-33. Signal to noise ratios that are lower will certainly interfere with throughput. Those indicate wiring issues that cannot be isolated to within or outside the house without a qualified person with test equipment to make that determination.
HTH. The Upsteam signal that is most relevant is in the Power column on the Connection page. It needs to be between 30 and 55 dBmv on all 4 channels. The Downstream has two columns which are important. The Powder needs to be between -12 and +12 dBmv on all 8 channels. The SNR needs to be higher than 35 dB. Here is a screen cap of my modem's current setup. Note my upstream power is nearly out of spec, but still maintains good connection. If it goes any higher I'll need to amp the signal out. 
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Posted: 2/16/2015 11:53:03 AM EDT
[#44]
Quote HistoryQuoted: Motorola SBG6580 that I purchased, not renting. Quote HistoryQuoted: Quoted: sounds like BS. What modem do you have. Motorola SBG6580 that I purchased, not renting. There have been a number of complaints about that modem from users. General consensus is to not use a combo unit, but to have separate modems and routers. YMMV. |
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Posted: 2/16/2015 12:08:19 PM EDT
[#45]
Quote HistoryQuoted:
No more than routers and TVs. They don't wear out but they can have malfunctions and stop working. Or they can run forever. It's a stats game. Quote HistoryQuoted:
Quoted:
Tonight I try stream a movie from amazon and it won't play in HD I unplug my modem a couple times, still no go. I do a speed test and get 3-4Mb/s I am paying for 50. I go on Comcast chat and they send my modem new data (whatever that means) and reset my account on their end. So now I am peaking around 20Mb/s It all sounds like a bunch of BS to me and still I should be getting twice that. I ask what is going on here he says they are not authorized to throttle and the problem is with my (not even 2 year old) modem then gives me this line. "It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used and accumulates static. The functionality is at peak within 1-2 years and declines after that."
Now this really sounds like bull shit to me. Fuck Comcast. No more than routers and TVs. They don't wear out but they can have malfunctions and stop working. Or they can run forever. It's a stats game. It's actually due to cheap capacitors I can't count times I've repaced them in modems, routers pc and flat panels etc |
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Posted: 2/16/2015 12:11:03 PM EDT
[#46]
Quote HistoryQuoted:
Routers are only good for a few years,then they degrade slowly over time. I have had to replace a few over the years. Not true, we still have 6509's in production
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Posted: 2/16/2015 12:11:30 PM EDT
[#47]
The bearings wear out from spooling all that cable through them constantly.
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Posted: 2/16/2015 12:21:48 PM EDT
[#48]
Didn't read the whole thread but two additional ideas to add to the mix:
1) Is your modem DOCSIS 3.0? If it's an older model at 2.0 then it won't be able to take advantage of the higher speeds currently offered by Comcast. It's doubtful they would volunteer you a new one. I went out and bought my own or you could do an equipment exchange with Comcast. 2) What is your cabling situation in your house up to the pole? When I moved in back in 2005, my cable internet was shoddy. I had a guy out and run a new line from the pole and I redid most of the wiring in my house internally using the most current cable standard (can't remember which, google it) and used good splitters (and as few as possible) between the pole and my modem. My connection has been like a rock ever since then. If you have cable TV as well then I would make the FIRST split a 1 to 2 split that goes to your modem on one leg and then on the other leg to an additional splitter to all your TVs. I would not want a 1:3 or greater split before the modem and I would not want any more than one split before the modem period if at all possible. I want the cleanest most direct line possible to my modem with as few connections as possible. I'm not an expert so anyone reading feel free to pick my logic apart and tell me I'm tarded. I'm not married to it, but it worked like a charm for me. I'm sure there are better ways of doing this but that's the "15 minutes at Home Depot" approach that worked for me. I get 60 mbps down from Comcast all day, every day. |
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Posted: 2/16/2015 12:31:01 PM EDT
[#49]
Yep, electronics do wear out. You've got thermal fatigue, corrosion, manufacturing defects, shock from dropping/kicking/punching, electrical surges. All sorts of stuff that can shorten the life of a product that begins to wear out as soon as you plug it in.
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Posted: 2/16/2015 12:37:16 PM EDT
[#50]
Quote HistoryQuoted:
I have the same modem. Contact Motorola support. Since you own it, the provider is limited on the shit they can do. Quote HistoryQuoted:
Quoted:
Quoted:
sounds like BS. What modem do you have. Motorola SBG6580 that I purchased, not renting. I have the same modem. Contact Motorola support. Since you own it, the provider is limited on the shit they can do. I've been told that motorola does not release firmware updates to the general public only ISP's. There are varying reports of whether ISP's will push out firmware updates to customer owned modems. That said I've had issues before with low speeds and after a tech visit, a higher level tech showed up at my door told me he had to fix something in a local box. That neighborhood was interesting because most people were retired and didn't know how to spell internet, so my guess is I was the only one complaining. |
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