Anyone having intermittent TV lost signals on their UVerse TV service, phone or internet?

I'm sick of AT&T and am ready to drop it.  Just wanted to see if you are having the same issues. The phones, internet and TV have been going out intermittently over the entire year + that I've had them and AT&T will send out a technician who finds nothing wrong with the equipment and SWEARS up and down we've not had a single instance of the Receiver going out.

Thx

AT&T sells Uverse in the Bahamas?

I've had problems with losing TV signal. I had to keep re-setting the one receiver, then it just went completely out. They sent a new Cisco box and it's been fine since (about five days). No problems with internet or phone.

Call and ask for tier 2 tech support. Threaten disconnects if they don't do it.

They have some awesome support folks, you just have to get past the gal/guy on the third day of employment.  I've had all kinds of Internet and TV, and I can tell you that AT&T's support blows the competition away. The onsite guys and the phone guys are great, but you sometimes get a newby. I've had several problems with my service, including the one you describe, and each time they go to the end of the earth to fix it.

Give me your ban#, do you have solar .?

I'm a network manager for att, send me a PM and I'll make sure ur issues gets squared away.

I had Time Warner, and had same thing for several months until one particular tech figured it out. Then it was perfect.  I bet they came out 6-8 times before they got it right, though.

Has it just been today? I only ask cause my internet (uverse) has been pretty iffy...

I was hoping they were running fiber around here... but you know how that is all supposed to stop now


ETA: I cannot retain info..

the second level of tech support is usually where I start, my house is like 16 feet too far away, and somehow I am always blowing out sockets at the box (and I'm not even 100% on what that means )

Nope works great here in Alabama.

Fuck AT&T.

Just got rid of ATT after 3 months of horrible picture quality, pixelated picture and sometimes no picture at all. I have poor cell service so I bought a Microcell from ATT. I would lose all my recordings and eventually service once it was activated. They couldn't find anything wrong and didn't understand what was causing problems. I canceled and kept Internet. There were half dozen people at the UPS store returning equipment.

90% of U-Verse techs just cobble some shit together, get it working for five minutes, and leave. The other 10% (myself included), take pride in our work.


Next time the service drops, take note of a few things:

1. Do any of the lights on the RG (modem) turn red?
2. Is there a certain time of day it drops?
3. Are there any other electronics in the house that could be interfering?
4. What is the weather like? (rain could be causing short)


Some more things to consider.

1. Is the RG on a Cat5 line or Coax? If it's on coax, a loose connection could be the problem. If it's on cat5, a staple through the wire could be causing the trouble.
2. Any landscaping work in the past? The buried wire in your yard could have been damaged.



Somethings to ask the next tech who comes out:

Q: What type of card am I on?
K and N cards are the best, F cards are older and their performance degrades with age.  

Q: How far am I from the crossbox?
0-2200ft should be 32Meg profile.
2200-3000ft 25Meg profile
3000-5000ft bonded pair 25Meg profile

Q: What does the copper test look like?
The tech can test the cables from the house to the main box down the street. This will show what kind of condition the buried cable is in.

Q: Is the RG feed coax or cat5?
In my area we are required to replace coax with cat5.

Q: What do the connections look like in the Crossbox, Ped, and NID?
There could be a loose wire somewhere causing the issue. The crossbox is the main box that feeds the neighborhood. The ped feeds the houses in close proximity to you. The NID is the plastic box on the side of you house.

Ive always heard U-Verse is extremely picky technology.  Shame AT&T won't do fiber to the home like Verizon...

I had a similar uverse issue. Always dropping signal, cutting out at random.
It ended up being a faulty power adapter plug on the gateway.
The tech replaced all the equipment EXCEPT the gateway plug.
Once I changed that all was well.

allegedly they got rid of their old installation dept and placed those tecs in the dept that fixes the outside plant(your problem).allegedly They put them in a 2 week class that makes them "qualified" with little or no on the job training. In a even more brilliant move they allegedly moved the tecs with 17+ years fixing the outside plant in a different department. Best of luck fixing your service.

Merlin got me squared away fast! i kept thinking it was equipment related but it was out on the pole. been perfect since.